Elevation Chevrolet GMC of Boone

Elevation Chevrolet GMC of Boone responded

This is Stephen Mason and I am the General Manager at Elevation Chevrolet GMC and I felt I needed to respond to this review. I always try to be agreeable and side with my customers understanding that it is not easy to purchase a vehicle. Having said that I don't feel your side of the story is accurate by any stretch. To imply that we have zero integrity is not a fair statement to what we preach here and within our community. We strive to do the right thing. In the case of the vehicle you were looking at, we were told by the other party with you that the vehicle needed a new U-joint. At that point we chose to handle the repair. Once under the vehicle our Master Tech notified us that the U-joint was fine. We wanted a second opinion so we sent the vehicle to Toyota where the same thing was confirmed. I then said that the repair was not needed but in the event it failed in the first 12 months we would honor the repair at no charge. You still wanted the U-joint fixed and Toyota notified us that it was not possible to do that without replacing drive shaft which would be an additional $1700. This was stated pretty plainly by Toyota. Please understand that we never had a problem doing the repair but were told it was not necessary. Cosmetically there was surface rust but the vehicle was operating perfectly. The idea that we did not want your business is not fair to us as a Dealership and we are very sorry for any inconvenience we caused you. If you would like to speak to me directly I can be reached at 205-234-3955 and would love to discuss this further. Thank you again for your time.