Elgin Chrysler Dodge Jeep Ram

First off, what I will share aligns very well with MANY other customer experiences with Elgin Jeep. Here’s the quick read: DO NOT BUY HERE! I recently purchased a new Jeep Wrangler with a trade in. After s other customer experiences with Elgin Jeep. Here’s the quick read: DO NOT BUY HERE! I recently purchased a new Jeep Wrangler with a trade in. After settling on the price for the trade in and the new car, I mentioned that I had a Chrysler Green Sheet discount coming. The salesman Bob Mueller said, send us the control number this week and we will apply it to the sale. He wasn’t even sure what the control number discount was until I explained it. Later that week I called Bob more than 5 times trying to reach him, no answer. He never got back to me. Then I was directed to a manager named Jason. After discussing this with him, he said that Bob “agreed with me” on price of the vehicle at $37,000 and that they were honoring their “employee pricing” as they said was shown on their website. The factory price on my vehicle was $38,000. This is not “employee pricing”. Employee pricing is 5 percent off the factory price. Anyways, Jason will not call me back as I’ve reached out to him and his office more than 10 times in the past 3 weeks with unanswered calls and voicemails. His boss even assured me that he would reach out to me as soon as possible, and that has yet to happen. This dealership will throw you to the curb so fast after you make a sale with them. Their customer service is a major red flag. Their own salesman that sold me the car could not even communicate with me afterwards. Besides the issue with the sale price, I am missing the tool that comes with the Jeep to take off the rear top. Jeep told me to tell the dealer this, but of course I can’t even get to that with them because they don’t want to deal with their customers. By the way, this is the exact words that salesman said to me when I arrived to Elgin Jeep: “If I work this price, are you going to promise you will buy from me? I’m not wasting my time am I?” I have no further comment on that, but ask yourself, are you prepared to be talked to this way? When I was sitting down and purchasing my vehicle I couldn’t help but notice other customers talking with salesman and arguing back at them. This environment is extremely questionable to say the least. They will try to squeeze every dollar out of you and then try to spin you around to make you look ignorant. I asked multiple times what my APR rate would be and Bob refused to tell me because he didn’t want to risk me walking away. Clearly dishonesty and childish games have to be played for a dealership so desperate. Pathetic! Again, DO NOT even walk into this place. More

If you go to that dealer beware of Sales Manager Paul Katz & finance Manager Tommy Gonzales. those two are rats. dishonest individuals. That dealer Internet price is just a bait to bring in buyers and t Katz & finance Manager Tommy Gonzales. those two are rats. dishonest individuals. That dealer Internet price is just a bait to bring in buyers and then rip them off. if the online price say $18,000 once you go there they will never mention that internet price. the deal with start with the MSRP and when the price go down it will never reach to the internet price. don't trust what comes out of the mouth of Paul or Tommy. check your paper contracts before you walk out of that place. don't believe nothing of what they promise you. Paul & Tommy raised loan contract without my consent. they raised my monthly payments, they raised my interest percentage. no matter if you have a great credit score they will give you a high interest. More

What can be said about Elgin Jeep that you can't already gather from the other lack luster reviews on google, dealerrater, etc. Typically sleezy dealer practices. Every trick in the book to not give a defin gather from the other lack luster reviews on google, dealerrater, etc. Typically sleezy dealer practices. Every trick in the book to not give a definitive price / squeeze you. Was lied to and dragged along by multiple "sales" people, customer service rep and an extremely unprofessional sales manager. Was a cash buyer told that a personal check would require a credit check which we didnt want to do, was then told they cannot give us an OTD total until we came back (after the first visit), how can I get you a bank check without the amount? Was told that the quoted price was indeed the price even though I asked "isn't this every rebate even the ones we don't qualify for" and was still told no "I promise that is the price, just come in." Save your money, time and self respect, go anywhere else, we have bought from Dempsey which has been awesome and now this time around Riverfront. Sad that dealers and businesses still operate like this in today's world. More

THIS IS THE WORSE PLACE TO GO TO FOR REPAIRS! DO NOT TAKE YOUR CAR THERE... YOU HAVE BEEN WARNED. Customer service SUCKS. DONT GO THERE YOUR CAR THERE... YOU HAVE BEEN WARNED. Customer service SUCKS. DONT GO THERE More

So disappointed !! I bought used with 2 weeks of useless warranty, I got it checked and found mutiple leaks.they didn't help or followup. warranty, I got it checked and found mutiple leaks.they didn't help or followup. More

Lying scam artist !!!They tell you this is the price Lying scam artist !!! They tell you this is the price online, you come in and sit down and it’s completely different. Nice play on words. Int Lying scam artist !!! They tell you this is the price online, you come in and sit down and it’s completely different. Nice play on words. Internet sales team is full of crap!!! The manager is a smug idiot. You lost a sale. More

I would give this place a negative star but The minimum is 1 star. This has been the worse experience ever!!!! This dealer has even been put on my banks "watch list". It's been a month and half since I bou is 1 star. This has been the worse experience ever!!!! This dealer has even been put on my banks "watch list". It's been a month and half since I bought my Jeep and the finance manager is being lazy and refusing to do what was agreed on with my bank in FL. Now the finance manager is making me finance through them so they can get a kick back. I highly recommend staying away from this place even if they have a really good deal on a car cause that's what happened to me. I've already started a report with the local news channel to help me with the money I'm losing on the higher interest rate till my bank can buy the loan from the dealer. Also I hope the news channel blast Elgin CDJ and that no one else should fall victim to these horrible people. More

Another excellent experience with service. Courteous, timely with updates on repair turn around time, and professional. Cody Tucker was outstanding. Thank you for a job well done with my Grand Cherokee!! timely with updates on repair turn around time, and professional. Cody Tucker was outstanding. Thank you for a job well done with my Grand Cherokee!! More

Absolutely NO common courtesy! Bait and Switch Dealership I called the day before to ask if the car I was looking at was still available. They told me it was and that I needed an appointment to come test dri I called the day before to ask if the car I was looking at was still available. They told me it was and that I needed an appointment to come test drive it. I told them the next day would be fine. Apparently they sold the car that night. I'm not mad that they sold the car, because there was no guarantee that i was going to buy it . I'm pissed that they called me at 9 am to confirm my appointment, and then after an hour and half drive they told me they sold the car. If they would have had the common courtesy to let me know they sold it then this would be a different review. I feel like this was a bait and switch. I will take my business else where and suggest you do the same. More

They don't want your business We live 5 hours away and they were aware of this from the beginning. First they do not ship cars. They had the car we have been looking for on their We live 5 hours away and they were aware of this from the beginning. First they do not ship cars. They had the car we have been looking for on their website. We called and they asked us to fill out a credit application. We complied because we want this car. We had to practically beg them to communicate with us and before we left to go purchase the car we called to confirm that our credit application was in order and what our rate of interest would be. They would not even give us a ball park of what the interest would be. I have NEVER dealt with a car dealership that is so anti selling cars. I understand not wanting to discuss personal information over the phone but they couldn't even tell me if it was between 3 to 10%. They have all my personal information they could have verified anything with me on my credit application. I don't consider a ballpark figure of an interest personal information. Also I do not want to drive 5 hours in a pandemic if everything is not a go. Horrible, horrible business practices. So frustrated and disappointed. More