Elgin Chrysler Dodge Jeep Ram

Told me a part went bad that I had been replaced less than a year ago and was under warranty, and was not in stock, the adviser said that I could come in the following Wednesday, when I was available, than a year ago and was under warranty, and was not in stock, the adviser said that I could come in the following Wednesday, when I was available, when i arrived for the second time, the adviser that said he would be there was not there so talked to another adviser who stated I did not have an appointment, he check and said I was not secluded for an appointment the part was never ordered due to to it was in stock, so I made another appointment to come in when I could. When I came in and they replaced the part they stated that another part went bad due to the faulty parts that was installed and want to charge me over a thousand dollars to replace that part that the adviser claimed went bad, I feel if the part when bad due to a faulty part you put in it should or replace or prorated. Every time I come here there is an issue. I’m done with this dealership More

Travell Grimes was very knowledgeable, helpful, polite, and highly efficient throughout the entire process. He was completely proactive about doing anything he could to speed up my car leasing process as I and highly efficient throughout the entire process. He was completely proactive about doing anything he could to speed up my car leasing process as I needed to return to work. He made sure things were optimized and set up efficiently so that everything was a quick and simple process. He even stood out in the rain with power tools to transfer my license plates from my trade in to the new car and also helped me take my kids' car seats out of my trade in. Customer service to the highest degree. I really enjoyed the time spent hanging out with him. More

During the entire time we were at the Dealer we were treated incredibly. We felt like we were not pressured at all to buy! From Ron Allen to Dan to Omar! Everyone was so accommodating! Should we buy treated incredibly. We felt like we were not pressured at all to buy! From Ron Allen to Dan to Omar! Everyone was so accommodating! Should we buy another vehicle, we will definitely be back to Elgin! More

DO NOT GO HERE! This place is by far the most unprofessional dealership I've ever had to encounter. Just got hunged up on by Peter Marron because I gave an honest fe This place is by far the most unprofessional dealership I've ever had to encounter. Just got hunged up on by Peter Marron because I gave an honest feedback on their survey earlier today. One year dealing with the same issue, going back and forth, and now I have the end of day tomorrow to pick up my car because I gave an honest feedback. GOOD LUCK getting major repairs done under warranty with this place! They have the "if you don't like it go somewhere else" attitude. More

Typical bait and switch. Had a car listed online at 52,627. Won’t do any negotiations over the phone so drove 1.5 there. When I got there Trevell greeted me and informed me t Had a car listed online at 52,627. Won’t do any negotiations over the phone so drove 1.5 there. When I got there Trevell greeted me and informed me that the price listed online is with all available incentives and I only qualified for 1 bringing my OTD price over 60k so I countered at 54 OTD and his sales manager Sureal said 55k OTD and not a dollar less and to “let me walk out if I don’t like the price” I agreed to 55k and said I’d be back tomorrow to finalize paperwork as we were going through our own financing and bring car home and when Trevell brought out paperwork, it was back up over 60k out the door price. I questioned why the numbers changed and he said he’d get his sales manager and they both came over and sales manager said they never agreed to 55k out the door which was a complete lie! They are crooks and don’t give a crap about service or morals. 6 hours of driving back and fourth for nothing. Complete waste of time and ignorant sales manager. More

If I could give them a negative score I would. We bought a 2022 jeep grand Cherokee with just over 7000 miles on it. That had been certified preowned and nothing reported on Carmax. After a day of We bought a 2022 jeep grand Cherokee with just over 7000 miles on it. That had been certified preowned and nothing reported on Carmax. After a day of having it, we realized that it must’ve been in a pretty bad wreck. The covering underneath the vehicle was dragging on the interstate. There was only one clamp, holding the hood down, the crash assist, and other options didn’t work. The radiator was not bolted down and the bumper was barely being held on with self tapping screws. We called the dealership and were told to bring it to any dealership in our area because it was under warranty and we bought the extended warranty. We brought the vehicle to the jeep dealership in our area and were told that this vehicle had been in a wreck and therefore was not covered under any warranty, including the one that we bought. I was stuck with the bill for this and have yet to be reimbursed. That was last October. we were told that even though there may be frame damage that our dealership was wrong and they were right. We were also told that we were not able to get out of the loan and we could not give the car back so our only option was to pay $200 more a month for a newer Jeep. Along with getting the newer Jeep they ran my husband’s credit report seven times lowering his score. We are now in the middle of January and that auto loan is still on our credit and we were told that it would’ve been often 30 days. We have contacted the dealership several times, and are told that we have to dispute it with Credit Karma. His credit score has dropped 100 points because of their negligence. IF you buy a car from there take it to your own mechanic first. I’m so disappointed with the experience I had there. To make matters worse we work really hard to keep a good credit score. Only to have crooks destroy it. More

Very professional and friendly staff Quality of work Waiting area is great! I've been going there for years. It's always been a good experience work Waiting area is great! I've been going there for years. It's always been a good experience More

Roberto in the service department was fantastic. Great personality and extremely knowledgeable. His explanation of everything that needed to be done was on point. Car is running great. He is an expl Great personality and extremely knowledgeable. His explanation of everything that needed to be done was on point. Car is running great. He is an explanatory employee and a plus for Elgin dealership. Thank you very much. More

This dealership did not deserve any stars ! !!!! Bad dealership !!!!! We bring RAM for appointment and they NOT work on truck for whole day and they don't even bother to call !!!!! Bad choice !!!! Bad dealership !!!!! We bring RAM for appointment and they NOT work on truck for whole day and they don't even bother to call !!!!! Bad choice for dealership !!!! Try luck with other ones !!!!!! More