Elgin Chrysler Dodge Jeep Ram

My wife and I had a frustrating experience with this dealership’s vehicle availability and pricing. After several days of emailing about a 2026 truck, I arranged a time to see it. We drove approximat dealership’s vehicle availability and pricing. After several days of emailing about a 2026 truck, I arranged a time to see it. We drove approximately an hour, only to be told after arriving that it wasn’t available. We were preparing to leave when the assistant manager came out and told us he could get us a 2027 for the same price. I specifically clarified that the 2026 was listed in the $63,000 range, and he said he could do that with a 2027. That assurance is why we stayed. After nearly two hours, they would not honor that price. The attached quotes document another concern. The October 21 quote timestamped 6:38 p.m. lists the vehicle price as $66,499. After I questioned the numbers, including the taxes, they presented another quote at 7:35 p.m. with the vehicle price increased to $66,750—a $251 increase for the same VIN. The listed discount also decreased by $251. The revised overall total was lower because add-ons were removed and taxes and government fees decreased. However, the truck itself became more expensive. Presenting this as a better price without clearly explaining that increase left us feeling misled. The issue is not simply the $251—it is transparency and trust. Both quotes also list an $876.63 “Proc/Doc Fee.” The Illinois Automobile Dealers Association lists the maximum documentary fee for 2026 as $377.63. Their combined charge is $499 above that amount, with no separate itemization explaining what the additional amount covers. Buyers should not have to investigate a combined fee to understand what they are being charged. In total, this turned into an ordeal lasting over three hours at the dealership just to arrive at a final quoted price, on top of the hour-long drive to get there. After the time spent, unfulfilled price promise, and changing figures, I lost confidence in the transaction. Based on our experience, I recommend shopping at a different dealership that provides clear, itemized pricing and follows through on what its salespeople promise. More

A HUGELY disappointing experience with Elgin Chrysler Dodge Jeep Ram When you spend over $10,000 on a vehicle from a dealership you expect to be able to drive it with confidence - not to be dealing with Dodge Jeep Ram When you spend over $10,000 on a vehicle from a dealership you expect to be able to drive it with confidence - not to be dealing with title troubles, broken parts that you were told had been fixed, and major engine problems just days after purchasing it! Unfortunately that is exactly what happened to us with our recently purchased minivan. While we appreciate that the dealership fixed what was wrong, they made it seem like they were doing us a favor fixing things that should have been routinely checked before a sale and the situation has caused us unnecessary stress, inconvenience (we live an hour away and made numerous round trips for all of this) and uncertainty. What has been most disappointing is the lack of consideration from the GM Kenneth Montijo for the trouble this has caused us. We believe customer service should extend beyond fixing problem; it should also include acknowledging the inconvenience and potential danger it caused. A repair may fix a problem but it doesn't erase the stress, lost time and major inconvenience a customer has endured. We expected better. BUYER BEWARE! - sent us away with No Oil in the Engine - no fluid in the Radiator Possible timing chain issue Engine light came on after 30 miles My Diagnostic tool showed the light was reset by the dealer twice in the last 100 miles.... hmmm also sold it with a BRANDED TITLE without disclosure.... I requested a carfax and was ignored... the finance manager said it was late and he wanted to go home! More

hidden costs rude sales mangement avoid at all cost this dealer has been sitting on this vehicle since april the sales manager called me a jag off and told me to leave the dealer and would never sell me a v dealer has been sitting on this vehicle since april the sales manager called me a jag off and told me to leave the dealer and would never sell me a vehicle vehicle was nice customer care not so much More

Service reps suck they are rude and they steal ur money . They lie about calling you back . They don’t fix your car even after they over charged you… STEVE kept hanging up On me after being placed on hold. They lie about calling you back . They don’t fix your car even after they over charged you… STEVE kept hanging up On me after being placed on hold. Jerry always on lunch never call back EVER and the manager don’t care about the experience you have it goes through one hear and out the other. These people been fixing my truck since April it’s now July and I’m still ah I g issues with my truck… all I want is all my money back and I will Go somewhere else … More

Queremos expresar nuestro más sincero agradecimiento a Daniel Rico por su excelente atención y apoyo en nuestra segunda compra. Una vez más, demostró su profesionalismo, compromiso y dedicación para ayuda Daniel Rico por su excelente atención y apoyo en nuestra segunda compra. Una vez más, demostró su profesionalismo, compromiso y dedicación para ayudarnos a encontrar la mejor opción para hacer el upgrade de nuestro vehículo. Daniel hizo que todo el proceso fuera sencillo y transparente, respondiendo nuestras preguntas y guiándonos en cada paso para tomar la mejor decisión. Gracias a su experiencia y disposición, nos sentimos completamente confiados durante toda la negociación. Sin duda, regresaríamos a trabajar con él una y otra vez. Si están buscando a alguien que realmente se preocupe por sus clientes y brinde un servicio excepcional, recomendamos ampliamente a Daniel Rico. ¡Muchas gracias por ayudarnos nuevamente y por hacer de esta segunda experiencia algo tan positivo! More

I purchased a 2022 Ram Rebel that was advertised on many online sites like cargoes and others from this shady place. I had been searching for a while comparing vehicles. I called and texted Elgin CDJR and s online sites like cargoes and others from this shady place. I had been searching for a while comparing vehicles. I called and texted Elgin CDJR and set up a time to come look at it. It’s was advertised as carfax certified one one and no accidents and it was advertised as Ram Certified. I went in on a Saturday. I had my other Ram Truck as a trade in also. At first everything seemed ok. Salesman also stated carfax certified and Ram Certified. It seemed to be comparable price and clean especially with super low miles. After a little haggling. Even though I got really low balled on my trade in. I ended up up purchasing the vehicle. Again they stated carfax certified and Ram certified meaning I would get 3 months bumper to bumper warranty on top of existing power train warranty. After signing a bunch of paperwork. I never received the carfax report or the Ram certification. The finance manager was arrogant the salesman after the fact never returned my phone calls or texts. I had issues with Big screen uconnect radio turning off and locking up. There was a recall for abs system on the uconnect radio screen and I hand a bent tailpipe with no hanger holding it up. After repeated calls no help or return calls. I did briefly speak to somebody that claimed to be the finance manager and all he said is I have to talk to salesman and hung up. This place is Shady as xxxx. I already spoke to attorney and state of Illinois and better business bureau. They were all smiles until after the sale. And now they just blow you off More

if I could give 0 stars I would. My husband and I have very busy schedules. We were both finally able to get the day off and go review options for vehicles. I must say prior to going My husband and I have very busy schedules. We were both finally able to get the day off and go review options for vehicles. I must say prior to going to this location I went to a competitor whom was very informative and had great customer service. The only reason why we didn't purchase their vehicle yet was because the salesmen told us don't rush our decision and explore our options and if the vehicle was absolutely the one we want come back and we'll get set up. He even told us what to be careful on when we explore our options with other competitors. I was in communication with Frankie via text at this location and I figured I'd give them a shot and see what they have. My husband and I already saw a few vehicles we were interested in and we wanted to see them in person. I texted Frankie to notify them we would be stopping in and I also called in to ask for Frankie but got a Brandon. I asked do I speak with you when I stop in and he said yes. When we got there Alex approached us and said he would help us because Brandon is in the internet department. The conversation started off great but then after we decided to discuss the car we liked that's when the conversation took a turn as well as his attitude. When we were talking the final price Alex kept saying he can't take taxes away because that's what we have to pay, in which I get that and We all know we have to pay taxes but its the fact he kept saying it multiple times and I don't even know why. It felt like a sales strategy to make us think we cant work out a deal on the car price because of TAXES?? Then he kept insisting he can tell us pricing once he runs my credit. I told him once we decide on the price and I feel good about my decision I'll give you my information because I have great credit and I dont want this to hit my credit if it turns out to not be what we want. He brings us this paper with the pricing break down and laid out the pricing but What we didn't get is how the vehicle went from 23k to 31k and we also noticed hidden add ons and when we addressed it he kept tip toeing around the topic and said How do you plan to pay? I asked him it depends on the total. His response was "WELL CASH ISN'T KING SO IF YOU WANT A CHEAP PRICE YOU'LL NEED TO DO FINANCING AND IF YOU DO CASH YOU'RE REQUIRED TO PAY FOR ALL THESE ADD ON SERVICES. I told him so your saying if I wanted to pay cash I have to pay more and I have to purchase these add ons because its a cash purchase and he said YES. My husband and I looked at each other and both knew this was a someone trying to rip us off and add services we don't want. His attitude changed when I questioned him. He said let me talk to my manager. When he stepped away I also noticed a manager telling one of his salesmen what to say tell a lady to make a sale and "go get it she wont even notice". I looked at my husband and said yeah this isn't going to work. Alex came back and said we can remove the add on which will bring it to x price. I told him how is that a deal you basically came back and told me the price of the vehicle plus tax the only thing not included in that price was the add they tried to be slick and add to the total. I know how to do math but I wonder if he knew that. We got up and walked out. I will never recommend this place to anyone and I would be cautious on what you get and check the fine print. More

Shady as can be. Drove an hour to test drive a car, made sure they knew I was coming and when, then they sold the car out from under me. Someone was test driving it w Drove an hour to test drive a car, made sure they knew I was coming and when, then they sold the car out from under me. Someone was test driving it when I arrived. Talked to Sam the GM who basically said it is what it is and did absolutely nothing. Tried to tell me that they get calls all the time for people saying they'll be coming in that don't show. When I told him I had an email confirming it would be waiting for me to look at when I got there, he said it didn't matter because the email didn't use the words "I promise". Terrible place to work with. Check other reviews about them and this isn't their first time doing this. They're a bigger dealership, so they will screw you any way they seem fit. Pathetic More

I reached out to Elgin Chrysler Jeep Dodge Ram to request a simple lease quote on a 2026 Dodge Durango. Since I’m located out of the area, I explained that I was shopping around and wouldn’t be able to come a simple lease quote on a 2026 Dodge Durango. Since I’m located out of the area, I explained that I was shopping around and wouldn’t be able to come in person at this time — I just wanted an emailed quote like other dealerships have easily provided. Unfortunately, Brandon Santiago from the sales department refused to provide any pricing information unless I came into the dealership. When I politely explained that other Chrysler Dodge Jeep Ram locations have been able to give me full quote breakdowns remotely, his follow-up response was short, dismissive, and made no effort to assist further — simply stating they “understand and appreciate my inquiry.” It was disappointing and came across as if my business wasn’t valued. In today’s market, transparency and remote assistance are standard, and I expected better professionalism and effort from both Brandon Santiago and the Elgin Chrysler Jeep Dodge Ram team. If you’re looking for a dealership that’s responsive, transparent, and actually willing to earn your business, I recommend looking elsewhere. More