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Elgin Chrysler Dodge Jeep Ram

Streamwood, IL

4.2
350 Reviews

1500 W. Lake St

Streamwood, IL

60107

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Showing 350 reviews

May 01, 2020

I was planning on purchasing a used vehicle from them tomorrow and they sold it after telling me it was on hold. They ran my credit, approved me, and I said I would be there on Friday to take delivery More

by mattlitscher
Recommend Dealer
No
Employees Worked With
Dean Edwards
May 01, 2020 -

Elgin Chrysler Dodge Jeep Ram responded

We appreciate you taking the time to share your experience. The vehicle-buying experience should be an exciting one, and it appears that we managed to fall short of that with you. We would like to learn more about your visit, so please feel free to reach out at your convenience. We look forward to working with you on this soon. Best, Elgin Chrysler Dodge Jeep Ram Team

April 15, 2020

SCAM!!!!!!!! I reached out to Elgin Chrysler Dodge jeep ram on 4/14/2020 because I was interested in purchasing a vehicle that they had in stock. I spoke with Step More

by Robert McKinney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
ALEX
Apr 22, 2020 -

Elgin Chrysler Dodge Jeep Ram responded

Our team has acknowledged this review.

March 20, 2020

I was just in there tonight to get another opinion on a 2015 Durango rt that I purchased at their affiliated dealer Hyundai. And let me tell you, these people at the service drive are amazing! They helped More

by Grace.blue23
Recommend Dealer
Yes
Employees Worked With
Rachel, Shawn, and Max
Mar 22, 2020 -

Elgin Chrysler Dodge Jeep Ram responded

Thank you so much for this fantastic review! We appreciate you taking the time to share your experience and for allowing us to show you the Elgin Chrysler Dodge Jeep Ram difference! We wish you miles of happy driving! Best, Elgin Chrysler Dodge Jeep Ram Team

February 29, 2020

Great experience with Eddie Chacon! He put me in the car of my dreams thank you to him and the management! Very happy customer today! Thanks a lot! More

by leibay219
Recommend Dealer
Yes
Employees Worked With
Eddie Chacon
Mar 03, 2020 -

Elgin Chrysler Dodge Jeep Ram responded

Thank you for your great review! We're glad to have Eddie on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Elgin Chrysler Dodge Jeep Ram Team

January 07, 2020

DO NOT BUY FROM THEM Awful experience I called before going to the dealer to see if all of the rebate apply to the 2019 Dodge Journey and was told yes. Once I got there they said I that al More

by Beau
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin, Paul, Rick
Jan 09, 2020 -

Elgin Chrysler Dodge Jeep Ram responded

Thank you for reaching out to us, your experience is taken seriously by our entire team. We know our customers’ time is valuable and we understand your point of view. If you are open to giving us another chance to make this right, please contact us so we can discuss the details of your time with us.

November 16, 2019

Best sales team ever! Buying my Cherokee at Elgin CDJR was a wonderful experience: no haggle, great price. Many thanks to Paul K. and Javier O. for beating the competitors More

by bobhow1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Ketz, Javier Olvera
Nov 17, 2019 -

Elgin Chrysler Dodge Jeep Ram responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Best, Elgin Chrysler Dodge Jeep Ram Team

October 30, 2019

Awful experience. Patrick the sales manager only wants Awful experience. Patrick the sales manager only wants your money. They dont care about their customers whatsoever. Per driving home with our new More

by Kelsey
Recommend Dealer
No
Employees Worked With
Patrick, paul, Erick.
Oct 31, 2019 -

Elgin Chrysler Dodge Jeep Ram responded

Thank you for sharing your thoughts and feedback with us, Kelsey. We strive to provide the gold standard of service for all of our customers. We would very much like to learn more about your experience and work toward a solution with you. Please reach out to us directly at your earliest convenience. Best, Elgin Chrysler Dodge Jeep Ram Team

Oct 31, 2019 -

Kelsey responded

Elgin Chrysler Dodge Jeep Ram I did reach out more then 3 times. Patrick told me there was nothing he could do for me. You would think i would get my money back for having to get new brakes, rotors, and an oil change done on the vechile a day after purchasing it. He told me there was nothing he could do. I want to be reimbursed for the $300 I had to put into the car, that should've been done prior before me purchasing it.

September 09, 2019

Do not buy from here! Experience is an overall zero in my book! From sales, finance and service! Will never buy from here again! They give you the run around! Management do More

by Fierce one
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin was our salesman and management I can’t remember, think his name was Rick.
Sep 11, 2019 -

Elgin Chrysler Dodge Jeep Ram responded

We would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact us directly at your earliest convenience. Thank you, we look forward to speaking with you. Best, Elgin Chrysler Dodge Jeep Ram Team

September 04, 2019

Honda v6 accord I went there last night to purchase a accord v6, It needs a timing belt replacement, they refuse to even work with me on the issue, car was marked u More

by Still searching
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jose, and a (clown used car manager)
Sep 05, 2019 -

Elgin Chrysler Dodge Jeep Ram responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred in our sales department does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact us at your earliest convenience. Best, Elgin Chrysler Dodge Jeep Ram Team

August 29, 2019

APPARENTLY, “ELGIN CDJR” IS CHEATING ON STATE SALES TAX!!! Problem description: I CANNOT REGISTER MY USED CAR PURCHASE WITH THE STATE OF INDIANA DMV DUE TO “ELGIN CDJR” NOT PROVIDING ME WITH A "CORRECTED ST-5 More

by GREG S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rick Farbo (General Sales Manager), Patrick Ellis (Used Car Manager), Alexander Lopez (Commercial Truck Specialist), Rachel Dethrow (TITLE DEPT.)
Sep 03, 2019 -

Elgin Chrysler Dodge Jeep Ram responded

We acknowledge your review and are currently looking into the events you’ve detailed.

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