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Elgin Chrysler Dodge Jeep Ram

Streamwood, IL

4.3
350 Reviews

1500 W. Lake St

Streamwood, IL

60107

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Showing 350 reviews

August 23, 2019

Great customer service So I droped off my 2017 dodge caravan for AC repair and Rachel in service department was who I delt with from the beginning, a very good and professio More

by Arek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Rautio
Aug 26, 2019 -

Elgin Chrysler Dodge Jeep Ram responded

Arek, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, Elgin Chrysler Dodge Jeep Ram Team

August 12, 2019

Lease nightmare Finance manager screwed up our lease so bad that he had to drive to Rockford to have us resign a new lease. He processed the original and didn’t send More

by jenkj10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tommy Gonzolez
Aug 13, 2019 -

Elgin Chrysler Dodge Jeep Ram responded

Hello, we have seen this review and are concerned with the experience you described. It is not our team’s standard quality of service and I would like to discuss what happened in greater depth if you are available. Please contact myself or a member of the sales department to get in touch so we can work towards an understanding. Thank you. Best, Elgin Chrysler Dodge Jeep Ram Team

Aug 13, 2019 -

jenkj10 responded

You respond to this yet no one will return our calls? Contact who? We have left multiple voice mails with the general manager who will not return our calls. Surely, your not that concerned.

July 04, 2019

No good I bought a 2017 Jeep yesterday deove it home there was smoke and an awful smell coming from the back wheels I had to tow it to Windsor Chrysler and no More

by Jeep
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Tyler was great manger not so great
Jul 08, 2019 -

Elgin Chrysler Dodge Jeep Ram responded

We are very disappointed by the incident that you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Best, The Elgin Chrysler Dodge Jeep Ram Team

May 11, 2019

Salespeople make a big difference Our salesman was Michael Willock. He was personable, knowledgeable and very helpful. He made promises on vehicle delivery and condition and followed t More

by gkcalir
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Willock
May 15, 2019 -

Elgin Chrysler Dodge Jeep Ram responded

Congratulations on your car! Thank you for taking the time to write about your experience. It's great to know Michael was able to provide you with an efficient, helpful, and knowledgeable car buying experience. Please feel free to call or stop by if there is anything else we can do to help you. Best, Elgin Chrysler Dodge Jeep Ram Team

April 04, 2019

Disrespectful Salesman I contacted the internet sales department through Cars.com about 2 vehicles in their stock that I was possibly interested in purchasing and wanted to More

by Cosmo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not going to mention specific employees.
Apr 05, 2019 -

Elgin Chrysler Dodge Jeep Ram responded

We acknowledge your review and are currently looking into the events you’ve detailed.

March 02, 2019

Flase advertisement They had advertised on that they guarantee You will be approved and drive out in your new car. I passed all my info to the sales representative told More

by Jim
Recommend Dealer
No
Employees Worked With
Sales representative
Mar 06, 2019 -

Elgin Chrysler Dodge Jeep Ram responded

Jim, we appreciate learning about your experience at our dealership. Our number one priority after learning about your experience is to remedy it and offer a resolution. Please contact us at your earliest convenience. Best, Elgin Chrysler Dodge Jeep Ram Team

January 18, 2019

Great Experience Very pleased with the service I got. I bought a new car that had a major scratch on the hood. They said they would fix it, and they did. Cody was my s More

by PurpleCrazy
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Cody
Jan 21, 2019 -

Elgin Chrysler Dodge Jeep Ram responded

Thank you for taking the time to write us a great review! We are thrilled to hear that you had such a great experience with Cody. Please let us know if we can help you with anything else. Best, Elgin Chrysler Dodge Jeep Ram Team

November 17, 2018

BEWARE! Avoid this place like the plague! On 11/15/18 I contacted this dealer via email with one request. I wanted to know the total price of the vehicle before I drove 4 hours to see a 2017 K More

by P. Summers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alexa Rodriguez
November 11, 2018

Great Experience Very pleased with the service. Learned the car I wanted was more than I could afford, but they helped me find something I liked more than my original More

by TM1992
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary, Augie
Nov 13, 2018 -

Elgin Chrysler Dodge Jeep Ram responded

Thank you for leaving us your positive review. We are glad to hear that you were very pleased with the service you received from us. If there is anything more that we can do please come back and see us again. Take care! Best, Elgin Chrysler Dodge Jeep Ram Team

October 25, 2018

Lemons On The Lot I purchased a used car in August of 2018, to have it break down two months later. A shifter cable was the first account, which was not functioning pro More

by ANRSVDH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff, Jason, Rick, John
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