
Elgin Chrysler Dodge Jeep Ram
Streamwood, IL
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No good I bought a 2017 Jeep yesterday deove it home there was smoke and an awful smell coming from the back wheels I had to tow it to Windsor Chrysler and no I bought a 2017 Jeep yesterday deove it home there was smoke and an awful smell coming from the back wheels I had to tow it to Windsor Chrysler and now without a car for who knows how long they said they also put as a dual top Jeep it had the hard top on but only the windows and surround for the soft top so they’re useless I called today no reply very poor device I paid extra for cleaning and full gas tank I got into the Jeep quarter tank and I could’ve cleaned it better myself friendly sales rep no so good service More
Salespeople make a big difference Our salesman was Michael Willock. He was personable, knowledgeable and very helpful. He made promises on vehicle delivery and condition and followed t Our salesman was Michael Willock. He was personable, knowledgeable and very helpful. He made promises on vehicle delivery and condition and followed through. He kept tabs on the progress of vehicle add-ons even on his day off. I have every reason to believe that he would be available for consult way past the sale of the Ram 1500. You might do yourself a favor and ask for him immediately upon entering the dealership. More
Disrespectful Salesman I contacted the internet sales department through Cars.com about 2 vehicles in their stock that I was possibly interested in purchasing and wanted to I contacted the internet sales department through Cars.com about 2 vehicles in their stock that I was possibly interested in purchasing and wanted to come in and check them out for myself. The internet sales department was very helpful and friendly to me in their responses. My really poor and disappointing customer service experience started once I arrived at this dealership and was assigned a salesman to work with by one of the sales managers. This salesman treated me with a lot of disrespect and was really rude to me. He expressed to me that he was very angry that I was wasting his time by only coming in to test drive vehicles with him and do some research and that I was not ready to make a purchase that same day. During the one test drive, he made disrespectful and mean remarks about my wife and competing dealerships. I only test drove one of the two vehicles that I was interested in possibly purchasing because he told me that he had another appointment coming and did not have the time to show me the other vehicle and also did not offer me the option of having a different salesperson work with me to show me the other vehicle. Finally, the one vehicle that I did test drive with him was not even the specific one from his stock that I had contacted the internet sales department about possibly purchasing. I am taking my business to a different Chrysler /Dodge dealership. More
Flase advertisement They had advertised on that they guarantee You will be approved and drive out in your new car. I passed all my info to the sales representative told They had advertised on that they guarantee You will be approved and drive out in your new car. I passed all my info to the sales representative told my situation. He assured me not a problem. Drove an hour to get there and couldn’t do anything....false advertisement. Don’t use this dealer at all More
Great Experience Very pleased with the service I got. I bought a new car that had a major scratch on the hood. They said they would fix it, and they did. Cody was my s Very pleased with the service I got. I bought a new car that had a major scratch on the hood. They said they would fix it, and they did. Cody was my service tech and he did a awesome job. He reviewed the finished product and made them do it over until it was perfect. More
BEWARE! Avoid this place like the plague! On 11/15/18 I contacted this dealer via email with one request. I wanted to know the total price of the vehicle before I drove 4 hours to see a 2017 K On 11/15/18 I contacted this dealer via email with one request. I wanted to know the total price of the vehicle before I drove 4 hours to see a 2017 Kia Forte. No issues w/ the listed price. But I want to know the total price to include dealer fees and taxes. No trades involved. I explained I'm willing to put down $3,000 as well. So Alexa Rodriguez responds and says she cannot provide a final price. When I ask why? She states, "We don't want there to be any error in the price." Alexa, that is the most ridiculous response I've ever heard. I have to purchase a different vehicle every year since I travel for work. This isn't my first car buying experience. I've purchased 16 vehicles from dealerships and this is the only one in which I've received the response, "Sorry, we can't give you the price because we don't want there to be any errors." Alexa, the final price would be the same whether I'm standing there in your dealership or contacting you from 200 miles away. I don't want my time wasted. I would appreciate the same courtesy. I'm okay with dealer fees and taxes but those amounts vary widely amongst dealers. Knowing how ridiculous Alexa's response was, I replied and asked what do you do for those customers that want to obtain their own financing? Do you tell them as well you can't give them a price? Ridiculous. Needless to say, Alexa didn't respond afterwards nor did anyone else with the subsequent 2 other requests I sent looking for the total price. Folks, if a dealer is not willing to give you a total price, avoid at all costs. That means the dealer is using misleading sales tactics to get customers in the door (price listed on website really isn't the price); the dealer is trying to push ancillary products such as extended warranties, cosmetic protection packages, GAP coverage; etc. Now, let's all wait for the canned response we'll see here soon enough from the "owner" requesting that I contact him/her to discuss the matter further. Mind you I've attempted to contact the dealer 4 times now for a final price. And the staff, once challenged on the ridiculous answer that was provided, has completed avoided responding. You have my name, cell phone #, and email address. So, to the owner or any other person that responds, you have my contact info. Feel free to reach out. If you're ready to provide me with a final price, I'm looking to buy on Saturday morning (11/17/18). I'd be happy to revise my review if and when you're ready to provide the final price. More
Great Experience Very pleased with the service. Learned the car I wanted was more than I could afford, but they helped me find something I liked more than my original Very pleased with the service. Learned the car I wanted was more than I could afford, but they helped me find something I liked more than my original choice. They were also very patient which was extremely helpful. More
Lemons On The Lot I purchased a used car in August of 2018, to have it break down two months later. A shifter cable was the first account, which was not functioning pro I purchased a used car in August of 2018, to have it break down two months later. A shifter cable was the first account, which was not functioning properly from the moment it was bought, I figured it was from not being in use, as in not being driven. I call the lot to speak with a manager, only to recieve voicemail after voicemail, with absolutely no return call given. The new girl at the desk had to literally get up and find a human, who did eventually call me back. It was Jeff, the salesman who sold me the vehicle. The salesman who sold me a flooded vehicle (convertible) which no records can be obtained for any such incidents. The salesman who sold me a vehicle that had been serviced multiple times up to the month (July) prior to my purchase per the carfax, but can not produce any evidence of what was serviced. The salesman who sold me a vehicle with a near lifeless battery, yet I have been told the car was "inspected" every time I mention the next thing needing to be fixed. Jeff continues to demean me throughout our entire conversation, in which he blames the finance company for all my problems ?? He also states that I can not bring my car ANY where else to have it serviced, because they in return would no longer take responsibility of the car going forward, this in fact is untrue, which resulted in me paying a $140 tow to have it taken ONLY to them. They fought me with the reimbursement for the tow, which they ultimately refused to pay. Jeff then proceeded to give me a disconnected number to the cooperate office, after I had asked to speak to someone about how he was mistreating me. I had to in return call the front desk, and get the correct number. I called coorperate, there has been no response. I had asked to specifically have a manager call me, yet I am being harassed by the man who sold me the car ?? His name is Jeff Sunderlage, I would avoid him if you happen to stumble into this scam dealership. His manager Jason isn't any better, and neither is Rick. They all work in sales, and they are all in the business of being dishonest. After they fix the shifter cable, before I can even leave with my vehicle, they tell me the battery isn't keeping a charge. The battery was the second problem with the car. They claimed it to be a dead battery. They said they could only start my car with a jump, but because it stayed running, it wasn't the alternator. I was then offered to have it replaced for over $200. After they got me for the $140 tow, the $300 for my cable shifter (which they claimed to meet me half way with from a $600 total bill, but the receipt read $396 total bill, so I still payed it all pretty much) all of this happening within the same day, two months from the car being bought. Needless to say, I purchased my own battery, and I also installed my own battery, myself, for $54. Once the car was jump-started and driven home, it started just fine with the key (they claimed it would not start with the key, only with a jump) I still changed the battery, as they sold me an almost dead battery anyhow. Those are where my complaints stand as of October going into November 2018. They lured me into their business by pricing the car with a discount, only to upchage me almost $2,000 once in the office. Multiple people came to tell me "we are sorry, but it was the websites mistake, which we have no control over" and "we will send a retraction letter for the websites mistake".. just so everyone knows, I still have the evidence, to numerous websties with the sale price included. Make sure to do the same. They charged me over $1,000 for an interior protection, saying it was required. The finance personnel charged me for an OPTIONAL GAP insurance of $900, which he expressed was required. But then later conveniently forgot to offer me an extended warranty for the vehicle itslef, which would have saved me from paying the repairs and expenses above. Every employee who works in sales, has an arrogant attitude, rude with verbal insults and retorts. And they run you around in circles while you ask questions, as to lead you down and endless path with no answers. Please do yourself a favor, turn back towards the door you walked in, and walk right back out. Put that car lot in the rearview mirror, and never look back. Because those stories you always hear about people buying lemon cars, Elgin Chrysler Jeep Dodge Ram of Elgin, Illinois, is a creator of such stories. And for as long as I have the lemon car they sold me, I will continue to build a legal case against them. More
Happy Shopper I went in to the dealership to purchase a truck, not looking for a new one , maybe a 2014 or 15 . Michael Willock was the seller that helped me , wond I went in to the dealership to purchase a truck, not looking for a new one , maybe a 2014 or 15 . Michael Willock was the seller that helped me , wonderful man very patient. We must have test drove 5 different model. He answered all my questions and showed me a lot of fecures the truck had. I bought a 20018 Grand Jeep, luving it to death!!!! Thanks great place to purchase a new car or truck. Clara More
Very unprofessional manager The sales person was very nice but I would never recommend this place just because of very rude , ignorant , unprofessional manager! FYI when someone The sales person was very nice but I would never recommend this place just because of very rude , ignorant , unprofessional manager! FYI when someone gives you for business purposes their credit info you don’t act like child and throw it in their face where they made a mistake ! So unprofessional! And you don’t tell them what their budget should be , you don’t live with them ! It infuriates me that he thought we are dumb ! Lost 2 customers and many more cause word travels fast . More