Elgin Toyota

My husband and I looked at used vehicles on June 2, 2009. We dealt with salesman Wasif Ali. He pressured us into leaving a $100 deposit for a car, with the verbal promise that if we decided we didn't want it We dealt with salesman Wasif Ali. He pressured us into leaving a $100 deposit for a car, with the verbal promise that if we decided we didn't want it he would reverse the charges on our credit card. We called in less than 24 hours and said we were uncomfortable with the deal, and he said okay, he would talk to his manager. We called repeatedly, once a week, asking why our money wasn't being returned. I spoke with general manager Bob Ellis on a number of occasions and he kept saying the check was in the mail. He even asked me to fax my receipt over, which I did on Aug. 8, 2009. I contacted Toyota corporate on Sept. 21, 2009 and spoke with a Tanesha. She refered it to Elgin Toyota's cust. relations, and they never got back to me. She advised me to speak with corporate liason Michael Barich, and if that didn't work I should sue the owner of the dealership, Bob Loquerico. Michael apologized profusely, said it was all a misunderstanding. FOUR MONTHS after the original transaction, I finally received a $100 credit on my credit card. I'm just out the interest, I guess. More

They lied about a car they had over the phone with me. I got there and it was not anywhere to be found. Then Larry the manager, a tall overweight guy was insulting to us and lied about everything. He lied got there and it was not anywhere to be found. Then Larry the manager, a tall overweight guy was insulting to us and lied about everything. He lied about the cost of a brand new car and tried to sell us a used car for $600 dollars less than a new car. Then to add to this circus of a dealership, Larry did not even budge on the sticker price by one dollar. What kind of dealer wouldn't budge one dollar on the sticker price of a car? What a joke; we laughed all the way home about what obvious crooks these guys were. Unless you're looking for a good laugh resulting from poorly operated old school b.s. dealer tactics, don't waste your time with this dealer. Even if they offer you a good deal, I wouldn't trust this dealership to follow through on any of their warranties or packages. More

Worst Experience anyone can have at this dealership.I had the deal finalized in July before the Cash for clunkers.I gave the deposit amount and I was told that the car will be arriving in 4 weeks but with t the deal finalized in July before the Cash for clunkers.I gave the deposit amount and I was told that the car will be arriving in 4 weeks but with the C4C,their demand went up and they pushed the delivery of my car and atlast they called me with the VIN number.I took the insurance and went to the dealer.The dealer and a male manager wanted us to withdraw the deal as they were getting a better price with the C4C.They were adding extra charges saying that the terms were subject to change though I deposited the amount and all the term deals were final.When I was still thinking about the extra charge,they sold off the car right in front of me and asked to take my refund back.The Internet sales managers Amy and Brian who helped me with the finding the deal and were witness to the deal details din't help me at this point when I needed their help.The sales manager Ray Olson and his boss ( one of the persons who sit side by side in front of the computers at the entrance) were literally verbally abusing me and were using very mean/derogatory remarks to make me withdraw the deal which I did as I couldn't stand them.I wouldn't recommend this dealer at any cost.I also have the proof of the worksheet which has my signature and the manager(boss)signature which had all the terms outlined and they were not sticking to it when I went to pick my car.They were the most unprofessional people on this earth More

DISGUSTING SERVICE. DO NOT HONOR COMMITMENTS NOR DEALS. DISGUSTING SERVICE. DO NOT HONOR COMMITMENTS NOR DEALS. VERY MEAN DEALERSHIP,JUST ATTEMPTING TO CHEAT CUSTOMERS UNDER VARIOUS PRETEXT. MADE ME WAIT DISGUSTING SERVICE. DO NOT HONOR COMMITMENTS NOR DEALS. VERY MEAN DEALERSHIP,JUST ATTEMPTING TO CHEAT CUSTOMERS UNDER VARIOUS PRETEXT. MADE ME WAIT FOR 6 WEEKS AFTER PUTTING DOWN A 1000 $ DOWN PAYMENT,THEN DINT HONOR THE PRIOR COMMITMENT. TOTAL WASTE OF TIME. WOULD RECOMMEND STAYING AWAY,ABSOLUTELY WASTE OF TIME TALKING SENSE TO THEM. More

I had an awful experience with your dealership. I live over two hours away in Wisconsin, and thought I had found the car I wanted to buy. I called to make sure the car was still there, Julie told me yes i over two hours away in Wisconsin, and thought I had found the car I wanted to buy. I called to make sure the car was still there, Julie told me yes it was. When I arrived not only was the car already sold it was sold on the pervious Saturday!!! I was then told whoever had purchased the vehicle had such bad credit the financing might not go thought and the car would be returned. When on called on Thursday to check on this I was put on hold for over 20minutes, and finally had to call back to leave a message for Brian. (who NEVER called me back) This is totally reprehensible behavior. I’m disgusted with the low level of customer service. More

Dealer insisted on adding an $1800 'comfort and convenience' package to car. Would not sell car without this. When I asked dealer to fax me specific information on what this dealer 'add-on' added convenience' package to car. Would not sell car without this. When I asked dealer to fax me specific information on what this dealer 'add-on' added to the vehicle, no fax was received. Sales person never called me again. My experience was poor, your mileage may vary. Would not recommend. More