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Elgin Toyota
Streamwood, IL
1,062 Reviews
Buying a car can be intimidating-but it doesn't have to be. At Elgin Toyota, we pride ourselves on providing our customers with everything they need to feel comfortable during the buying process. Whether you're looking for a wide selection of vehicles, top-of-the-line facilities, or truly exceptional service, we promise you'll be making a great decision if you choose us. We know consumers have high expectations for such a big purchase and we're confident we'll exceed yours.
At Elgin Toyota, we don't consider ourselves in the car business. We're in the business of providing extraordinary customer service that's personalized to meet your unique needs. Every decision we make about our dealership is fueled by how we can make the buying process better for you. It's why we price the way we do, fill our lot the way we do, and even clean the dealership the way we do. It's all for you! We want to ensure you feel 100% confident in your purchase-even long after you walk out of our doors.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,062 reviews
April 03, 2008
I had an awful experience with your dealership. I live over two hours away in Wisconsin, and thought I had found the car I wanted to buy. I called to make sure the car was still there, Julie told me yes i over two hours away in Wisconsin, and thought I had found the car I wanted to buy. I called to make sure the car was still there, Julie told me yes it was. When I arrived not only was the car already sold it was sold on the pervious Saturday!!! I was then told whoever had purchased the vehicle had such bad credit the financing might not go thought and the car would be returned. When on called on Thursday to check on this I was put on hold for over 20minutes, and finally had to call back to leave a message for Brian. (who NEVER called me back) This is totally reprehensible behavior. I’m disgusted with the low level of customer service. More
by Shelley
Employees Worked With
Brian
October 03, 2006
Dealer insisted on adding an $1800 'comfort and convenience' package to car. Would not sell car without this. When I asked dealer to fax me specific information on what this dealer 'add-on' added convenience' package to car. Would not sell car without this. When I asked dealer to fax me specific information on what this dealer 'add-on' added to the vehicle, no fax was received. Sales person never called me again. My experience was poor, your mileage may vary. Would not recommend. More
by brucem5755
