Elgin Toyota - Service Center

This place has the slowest service I have ever experienced. I went in for a simple oil change that the Schaumburg Toyota guarantees done in 30 min or less. It took an hour and a half at Elgin. I a experienced. I went in for a simple oil change that the Schaumburg Toyota guarantees done in 30 min or less. It took an hour and a half at Elgin. I also scheduled an appointment ahead of time and I was asked my name, address, phone number, and email a total of 3 times, twice on the phone and again once I got there. Scheduling the appointment itself took over 10 minutes on the phone (most of it spent on hold and then repeating all of my information twice to two different people). Overall, if you enjoy wasting your time sitting in a room for half an hour longer than your expected wait time then this might be the place for you. If not, then I suggest you go somewhere else. More

We came to the Elgin, IL Toyota dealership where we had bought a used Yaris some months before for our daughter. The low tire pressure light came on in the car panel as well as her breaks made a strange m bought a used Yaris some months before for our daughter. The low tire pressure light came on in the car panel as well as her breaks made a strange moaning sound whenever she used them. We were greated by Ankeet Patel and he was very nice (not condescending) when listening to our tire and brake woes. He had a tech check out our break problem and they not only looked at them but took them apart, lubed them and make sure they were safe for my daughter to drive. They also filled up her tires and did a muti-point inspection for all for free. I feel my daughter's car is in good shape and once again safe for her to drive. Thank you Mr. Patel :) More

I wanted to get my used car a thorough look over to see if there are any upcoming problems. Ryan Baum was great and did exactly what I was looking for. GREAT customer service Ryan!!! Thanks, Dan Borah if there are any upcoming problems. Ryan Baum was great and did exactly what I was looking for. GREAT customer service Ryan!!! Thanks, Dan Borah More

Tom Lacata helped me out once again with my car as well as his co-workers. I've appreciate all your hard work. Thanks as his co-workers. I've appreciate all your hard work. Thanks More

I have a 2007 Toyota 4-Runner , 2009 Nissan Altima, I service both my automobiles at this dealership. The reason is I trust them. I have been treated with respect and genuine fairness when purchasing my service both my automobiles at this dealership. The reason is I trust them. I have been treated with respect and genuine fairness when purchasing my vehicles or having service done on them. I would highly recommend this dealership. I purchased my Toyota 4-Runner new at this delaership. When I first purchased my Toyota I dealt with Gary Dolte in sales who has a calm about him, while making a major decision like a purchase of an automobile. Since then I have dealt with Mike Barrich in service who handles his customers like they are family.Just a quick word about my Nissan. I service it here not the Nissan dealer i purchased it at, becuase this dealership is the best. The quality of service is great. I am provided a loaner vehicle when servicing my vehicles and I am fully advised of the cost of repairs prior to work being done. May I add the price of repair is always a fair amount in my opinion. I will return to this dealership for all of my future vehicle purchases or repairs. More

I purchased a new Sequoia seven years ago from Elgin Toyota, and would not consider going anywhere else for service. I am always greeted quickly and with a smile by the service advisors. There are alw Toyota, and would not consider going anywhere else for service. I am always greeted quickly and with a smile by the service advisors. There are always several service advisors available so I am taken care of quickly and rarely have to wait. They make appointments for oil changes so the service is performed in a timely manner and I am on my way. For more extensive visits they have a few loaners available to use so I don't have to wait. It is best to call ahead and ask if one is available. I receive coupons in the mail and via email for service specials that coordinate with the age of my vehicle. Elgin Toyota is the only service dealer that I trust to be honest about necessary work. They let me know the things that need to be taken care of immediately, and the things that can hold off without using "scare tactics" to force me into doing work. My husband even takes his Ford cargo van there for service...it's not a Toyota but they work on all makes and models of vehicles. The next time I buy a vehicle it will be a Toyota and it will be purchased and serviced at Elgin Toyota. More

Everyone at the dealership has always been extremely friendly and helpful. We have been buying cars here since they opened and have always used their parts and service department. Their prices, for sa friendly and helpful. We have been buying cars here since they opened and have always used their parts and service department. Their prices, for sales and service, are very competitive and I've never had them recommend service that was not needed. Our salesman, Gary Doty, is extremely honest, helpful, and a genuinely good person. Mike Barich and Mike Forsberg run excellent pats and service departments, all of the service writers are great to work with. I can't forget the porters, they are friendly, fast, courteous, and very helpful. Overall, I would not consider buying or having my vehicles serviced elsewhere. More

I purchased my 2003 4Runner ,new, from Elgin Toyota.I I purchased my 2003 4Runner ,new, from Elgin Toyota.I could have it "serviced" closer to my home, but I trust Darryl,and the guys in "service "have I purchased my 2003 4Runner ,new, from Elgin Toyota.I could have it "serviced" closer to my home, but I trust Darryl,and the guys in "service "have always been friendly and done a great job -- that makes it worth the extra miles I drive to have the car worked on. Ed Ken.... More

Probably my best experience ever had at a dealership....Ryan went above and beyond listening to my concerns and reasons for my appointment. Excellent customer service---Elgin Toyota should kn dealership....Ryan went above and beyond listening to my concerns and reasons for my appointment. Excellent customer service---Elgin Toyota should know how lucky they are to have an employee like Ryan Baum... If they ever wonder how customers like to be treated, just observe Ryan interact with customers! I will return to this location, based solely upon Ryan. Thanks, -Mark Andersen 630-229-1456 More

Our vehicles have been serviced by this dealership for more than 15 years and they have provided us with excellent service. They are organized, clean, friendly, and upfront with what needs to be done. The more than 15 years and they have provided us with excellent service. They are organized, clean, friendly, and upfront with what needs to be done. The quality of the Service Department of the Elgin Toyota Scion Dealership is the number one reason for us to return here for future purchases. More