Elite Acura

Elite Acura is hands down the best dealer I have ever worked with! Two months earlier, I had the typical "dog and pony" show at another Acura dealer and left after 2 hours of what felt like a hostage sit worked with! Two months earlier, I had the typical "dog and pony" show at another Acura dealer and left after 2 hours of what felt like a hostage situation. Earlier in the day, I visited yet another Acura dealer. Same thing and they didn't have the color I wanted, so we left. The folks at Elite Acura were wonderful! I spoke to Doug Hillman, sales manager, by phone around 2 PM. He had my MDX in his inventory. I told him exactly what I wanted, what I was willing to pay, and what I wanted for my trade. He told me that he could work with those parameters, provided my trade was worth what I wanted. I explained I'd be arriving with 2 small children in tow, and I didn't want any funny business once I arrived. He promised that there wouldn't be and guess what? There wasn't! We were promptly greeted and taken care of by Tom Couch, sales consultant. He was awesome and even helped out with the kids! The car was already getting serviced and we went to work on the necessary paperwork, trade appraisal, etc. They had a nice Lego table for the kids in the service waiting room, which was clean and very nice. I got everything that I wanted and great finance terms, too! Everyone was very friendly, playful with the kids, as well as professional. The finance manager, Balal Rauf, was also such a nice guy. He explained everything very thoroughly, including optional extended warranties and protection packages. I found him to be sincere and honest. We ended up getting Road Hazard Tire Protection and Resistall paint and interior protection (with 2 kids we felt we really needed it, especially with the light Taupe interior that I absolutely love!). We felt he gave us a good deal on both. There was never any pressure, just open discussion about our options. We are thrilled with our MDX! I'm not great with technology and the kids made it impossible to focus, so Tom promised to give me a full tutorial when I return for the running boards and Resistall application, as well as a loaner vehicle. Elite Acura is a 5 star dealer! Don't waste your time anywhere else! I got a great deal on my MDX without any funny business and I can't thank them enough for making my new car experience enjoyable. More

Leased a car 3 years ago, now I am turing it in, found out that the lease was misrepresented. I am being charged for minor parking lot dings, and that all four tires are notthe same brand. Calls to the le out that the lease was misrepresented. I am being charged for minor parking lot dings, and that all four tires are notthe same brand. Calls to the leasing company are no help all all. would not trust these people at all. More

I recently leased a car from Tom Counch at Elite Acura, I am now hooked and I think I will only drive Acura's. The service at the dealership was impeccable. Never once was I made to feel that I was just an am now hooked and I think I will only drive Acura's. The service at the dealership was impeccable. Never once was I made to feel that I was just another customer, from the first visit to the delivery where everyone congratulated me and shook my hand as a new Acura owner. Tom was wonderful, attentive and very professional. I will certainly recommend both Tom and Elite Acura to all my friends and Family. Karen Cusack More

Elite Acura is the best experience i ever had. Tom Couch who is the sale Rep who took care of me. He is very knowledgeable and helpful! He treated me with respect and not like other dealership some reason d who is the sale Rep who took care of me. He is very knowledgeable and helpful! He treated me with respect and not like other dealership some reason dont take me seriously. OH Well its there loss!!! I was looking for a Mdx 2010 Tech package. Unfortuntily they didn't have the color i wanted. Tom Couch was determine to find the right color for me and he did. I was so happy everything went well!He took the time needed and was very prompt with response to my additional needs after leaving the dealer. Especially Vinnie the sale Manager gave me the Best price.Man I rank both Tom and Vinnie Beyond 5 plus for their work and Experence. Also i would like thank the fiance guy brian who given me the best rate for my Mdx. No doubt, I would highly Recommended my friends and family to this dealership. Thank You!! For the Excellent Experience at Elite Acura!!!! See You Soon!!! More

Elite Acura is the best experience i ever had. Tom Couch who is the sale Rep who took care of me. He is very knowledgeable and helpful! He treated me with respect and not like other dealership some reason d who is the sale Rep who took care of me. He is very knowledgeable and helpful! He treated me with respect and not like other dealership some reason dont take me seriously. OH Well its there loss!!! I was looking for a Mdx 2010 Tech package. Unfortuntily they didn't have the color i wanted. Tom Couch was determine to find the right color for me and he did. I was so happy everything went well!He took the time needed and was very prompt with response to my additional needs after leaving the dealer. Especially Vinnie the sale Manager gave me the Best price.Man I rank both Tom and Vinnie Beyond 5 plus for their work and Experence. Also i would like thank the fiance guy brian who given me the best rate for my Mdx. No doubt, I would highly Recommended my friends and family to this dealership. Thank You!! For the Excellent Experience at Elite Acura!!!! See You Soon!!! More

Tom was great! no pressure from the beginning and really made me feel comfortable. He had all of the information and was very well prepared to answer all of my questions. I came back to Tom to make the purc made me feel comfortable. He had all of the information and was very well prepared to answer all of my questions. I came back to Tom to make the purchase because of this. His honesty and respect that he gave me was more important to me than the vehicle. More

What an awesome buying experience! From begining to end, there was no pressure and the team made me feel very welcome. I met first with Vince (the sales manager) who put together the best deal for me. Fro there was no pressure and the team made me feel very welcome. I met first with Vince (the sales manager) who put together the best deal for me. From there, Brian in finance smoothly and quickly navigated me through the paperwork process. Everything was as promised (no changes, which I have seen many times when buying a car!) Every step of the way, Tom (my sales rep) was there to answer any questions. There is no question, I would not have bought the car if not for Tom and his approach to my purchase. Kudos to a job well done Team Elite! Your bosses should be very, very proud! More

Tom Couch was both personable and very helpful in our car buying process. We were looking for a used MDX and although there was not one available on their lot that met our needs, Tom searched to find us jus buying process. We were looking for a used MDX and although there was not one available on their lot that met our needs, Tom searched to find us just what we were looking for. The purchase process was simple and straight forward. Everyone we dealt with was professional, helpful, direct and honest. What was important to us was that the financing and paper work process be both swift and simple. Tom and the Elite team accomplished that and made what is usually the most frustrating part of buying a car very pleasant. I have had the car for a week and could not be more pleased! I highly recommend Elite Acura and specifically Tom Couch! More

these guys are A class! i had a great experience from beginning to end. our salesman, tom couch, and the sales mgr, joe d'aurizio, were very knowledgeable and did everything in their power to ensure my w beginning to end. our salesman, tom couch, and the sales mgr, joe d'aurizio, were very knowledgeable and did everything in their power to ensure my wife and i were happy. we originally found a preowned 2007 tl on the elite acura website, only to find it all shined up and ready to roll when we got there...for another customer. we were upset, but had a few back up choices at another dealership. the problem was we really wanted to buy the car from elite as we owned a 2001 cl and their service dept always took good care of us. anyway, we expressed this to tom and joe. they asked for a couple of days to see if they could find something that fit our criteria. 2 days later, i get a call from joe telling me to be excited and to come on in, he found us a car...the car was in even better shape with less mileage than the one we originally intended to get. they did the best they could on my trade in and really worked with us on a great final number. my point is, tom and joe went above and beyond. they hunted down the car we wanted in under 48 hrs and gave us a killer deal. a lot of sales guys promise you the world and rarely have the follow through...but these guys did. if you want an acura, give these guys a shout. they didn't make it feel like i was buying a car...and that's kinda nice... More

Tom and Vince were very professional , courteous and Tom and Vince were very professional , courteous and helpful. I had a very bad experience with Mercedes -Benz so I was looking for another car since Tom and Vince were very professional , courteous and helpful. I had a very bad experience with Mercedes -Benz so I was looking for another car since my lease on my MB would be up in July. My daughter had purchased a RDX at Elite Acura and was so impressed with Vince and the great service she received and loved her car that I made Elite my first and my last stop . I purchased a MDX and I love it. I can't say enough about Tom Couch and how nice he was to work with.He not only made sure I got the car I wanted but he also eliminated any hassle with turning in my leased MB. I would certainly recommend Elite to all my friends. More