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Elite Acura

Maple Shade Township, NJ

Overview
Reviews
Vehicles
4.9
1,314 Reviews
Call Dealership (856) 722-9600
View Awards

2840 NJ-73

Maple Shade Township, NJ

08052

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Showing 1,314 reviews

October 03, 2023

Poor customer service, poor analytics for problems with cars and inability to diagnose and fix. More

by Lwrist
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg
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Oct 14, 2023 -

Elite Acura responded

Thank you for your feedback about this service visit experience you had because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Tom Alfinito, Market Director talfinito@Group1Auto.com

October 02, 2023

The staff are friendly, courteous and helpful when you arrive to the dealership. The place is clean and very welcoming More

by arod11131
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pat
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Oct 03, 2023 -

Elite Acura responded

Thank you for your kind words about our staff! We are excited to hear that we were able to provide you with an enjoyable experience!

October 02, 2023

They have decent prices and quick service. Service advisor Patrick was a pleasure to work with. More

by Ed L
Recommend Dealer
Yes
Employees Worked With
Patrick
Report | Print
Oct 04, 2023 -

Elite Acura responded

We are thrilled that Patrick provided you with a pleasurable service experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

September 30, 2023

Professional dealership. Joe Torres was very professional and knowledgeable about the vehicles. They gave a very good price for my trade in compared to others. More

by christianc5692
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Torres
Report | Print
Oct 03, 2023 -

Elite Acura responded

We appreciate your Five Stars and we are pleased to know Joe met your expectations! Congratulations on your new vehicle. Thank you and we look forward to the pleasure of your business again!

September 30, 2023

Pat Flahrety is the best service advisor I’ve ever had. Always goes above and beyond is honest and clearly communicates. More

by AndrewStill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pat Flahrety
Report | Print
Oct 03, 2023 -

Elite Acura responded

We are very pleased to hear that we could provide you with an exceptional service experience! It is also great to hear that Pat went beyond to help meet your expectations. We appreciate your business and we look forward to the opportunity to assist you again in the future.

September 29, 2023

I was going in for a typical oil change and my tires were hitting the 50k mark and needed to be changed. Requested a specific brand & mode tire quote from the dealer. The quote was reasonably close to the n More

by TyredWrong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan
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Oct 03, 2023 -

Elite Acura responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Oct 17, 2023 -

Elite Acura responded

Thank you for your feedback about the incorrect tire installation on your vehicle because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Brian Gatti Service Manager bgatti@group1auto.com

September 28, 2023

It’s a great dealership that does good work. In and out with great customer service. More

by Eddie72782
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Kerney
Report | Print
Oct 03, 2023 -

Elite Acura responded

We appreciate your Five Stars and we are pleased to know we met your expectations! Thank you and we look forward to the pleasure of your business again!

September 27, 2023

Jon my service advisor was very knowledgeable ,personable took the time cover what issues where found , call daily to give updates.. the day I pick up my car it was raining he went out in the rain got my car More

by Jumpprasrdx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon
Report | Print
Sep 29, 2023 -

Elite Acura responded

We are glad we could help!

September 26, 2023

The employees of Elite Acura always provide excellent service. Schedule is hassle free and the wait is never long More

by Laconia55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick
Report | Print
Sep 27, 2023 -

Elite Acura responded

Thank you for the Five-Star review and for choosing Elite Acura. We were pleased to hear that we provided you with an excellent service experience. We appreciate your business and look forward to serving you again.

September 26, 2023

Daquan helped me , he is very gentle and nice person , he have a A+ customer service experience , i would like to go Acura dealer in maple shade nj all the time More

by ne1975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daquan is customer service person in maple shade nj 08052
Report | Print
Sep 30, 2023 -

Elite Acura responded

We're thrilled to hear that Daquan provided you with an A+ customer service experience! We're grateful for your kind words and your loyalty to Elite Acura. Your satisfaction is our priority, and we look forward to serving you every time you visit us. Thank you for choosing us!

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