Elk Grove Buick GMC

Stuck for 4 days 900 miles from home ! On a 2000 mile road trip / move to Oregon my Buick cascada convertible with only 30 thousand miles and still under warranty started screeching and the On a 2000 mile road trip / move to Oregon my Buick cascada convertible with only 30 thousand miles and still under warranty started screeching and the light came on. My daughter and I immediately checked into the closest hotel to the nearest Buick dealership which happens to be in Elk Grove . First thing Thursday morning I drove it in. I explained that I had to get to Oregon by Saturday because my movers would be arriving with my furniture Monday morning and I had an appointment to secure our new apartment on Saturday .The service counter guy was friendly and helpful and assured me they would look at it right away and let me know what the problem was. I was offered a shuttle ride back to hotel by a super nice gentleman as well . I was called and told it was a water pump part that would need to be ordered . It would be there between 7 am- 10am and that I should be on the road by 3 or 4 that Friday . 3:30 and no call. I called and they said they received the part but did t have the tool to put it in. Really? The Buick service center doesn’t have the tools to repair their cars? I was then told it wouldn’t be ready until Monday because they only had one mechanic that was capable of finishing the job and he was leaving at 6pm and was not coming to work again until Monday. Now I’m panicked. So even though the website says the service center is open Saturday and also says they have several master mechanics , they don’t have one other capable mechanic to finish my car? And that guy couldn’t finish the job because he had to spend hours getting a tool. My daughter and I have had to spend avg of 200 dollars a day staying at a hotel with no car ( we weren’t offered a loaner) I lost my apartment because I was t there to secure it., even after I called and rescheduled it for Sunday . I had to order a storage unit and my nephew has to take time off from work to meet my movers on Monday to put my things in a storage unit . Now I have to find another apartment, and pay for more movers and a month of storage fees . All because this service center only has one capable mechanic who doesn’t even have the proper tools on site and wouldn’t stay a few hours late or come in on a Saturday I told the guy I wanted to tow the car to somewhere and someone who could fix it and he said that was not an option. I’ll just have to wait until Monday. It’s Sunday now and it supposedly going to be ready tomorrow. I’m trying to be hopeful but I’m just distraught and disappointed and out of soooo much money and time. This dealership shows several mechanics on the website and more than one master mechanic. It’s a water pump part. It’s not an engine rebuild. I want to know why they did t have the tools and why there is only one capable mechanic. And also why do they advertise the service center is open on Saturdays if they don’t have mechanics to work on those days. Had I not trusted they could repair it I would have towed it to someone who could. It would have been cheaper for me to rent a truck and tow it the 9 hours away to bring it to a dealership in Portland than all the money I’m having to spend now. More

Worst dealership ever! Sold vehicle with four mis matched tires, after sale had to take a day off and go to dmv then had to take another day off to go get it weighed! Stay Sold vehicle with four mis matched tires, after sale had to take a day off and go to dmv then had to take another day off to go get it weighed! Stay awY from here!!! They also tried to keep money that was owed to us. Four months later and we still do not have our license plates. When we complained they pretty much said said the deal is done and we don’t have to help you! They have NO integrity! Jessie More

Wasted my time, and lowered my credit score! DO NOT DO BUSINESS WITH THIS DEALERSHIP - I have bought many, many cars in my lifetime and I have never ever been as wrongly treated as I was by Elk G DO NOT DO BUSINESS WITH THIS DEALERSHIP - I have bought many, many cars in my lifetime and I have never ever been as wrongly treated as I was by Elk Grove Buick GMC. It all started nice enough when I called the dealership and spoke to Liza. I told her during that first call I would take the preowned BMW 430i for the asking price. I even offered a credit card to hold it and to show my sincerity. Instead she had me fill out a credit application over the phone with her. They then pulled my credit and told me I was approved for my loan. When I asked for my payment they added an extended warranty at a cost of almost $5000. So I asked them to take out the warranty and get me the updated payment amount. When she called me back she told me the payment and again it seemed too high. When I asked about it, she told me that they added GAP insurance for my protection. Although GAP coverage can be useful at times at the right price, there was no reason for GAP in this deal because the value of the car exceeded the value of the loan, so GAP insurance would be useless. Next thing I knew, she called me back and told me another sales person was selling the car to someone else. She apologized and when I asked if it was because I didn’t want the GAP insurance and the overpriced extended warranty, she let me know the other customer was buying those items. So, I lost out on the car because they were making more money with someone else. This took all day- I first called at 10am, and it was 5pm when they told they weren’t doing my deal. Plus, they lowered my credit score by checking it. I asked to have a manager call me, and it’s been over 24 hours and I haven’t gotten a call. Again, avoid this dealership! More

Terrible experience from Service and Finance teams. I would not recommend this dealership to anyone. I traded in my car during my new vehicle purchase to find out 1.5 month later that my loan was paid o I would not recommend this dealership to anyone. I traded in my car during my new vehicle purchase to find out 1.5 month later that my loan was paid off by this dealership, hence screwing up my credit score and credit reputation. Secondly, when taking my vehicle to get serviced, Selena did not greet me after saying "Hello" twice!! She just took my keys and said "What are you getting serviced today?" No customer service skills at all. Along with my visit they didn't even have the part ORDERED! So I waited in the lobby for an hour, to later being approached and being asked who I spoke with when scheduling my service. Terrible, terrible, terrible! More

Just Looking, drove off in a new 2018 GMC Truck We were looking for a used truck as we weren't happy with all of the service our other truck required. We look at another dealership, then walked ove We were looking for a used truck as we weren't happy with all of the service our other truck required. We look at another dealership, then walked over the Elk Grove Buick GMC. After a few minutes we were greeted by David Sutton. He looked for a used truck to meet our needs but didn't have anything that we wanted. He was very low key & friendly. He mentioned some special offers on 2018 new trucks so we looked one of them over. Well we bought a brand new GMC Sierra 4 X 4 from them. No pressure, friendly, helpful and courteous. We will bring our business to this dealership again without doubt! Thanks to the entire team. More

Sweet deal Bought a used Kia from David Sutton. New guy but did us right. No pressure and pleasant experience. Thanks David for taking such great care of us. Bought a used Kia from David Sutton. New guy but did us right. No pressure and pleasant experience. Thanks David for taking such great care of us. More

Friendly People - Great Service Internet Sales Consultant Dante D,, Sales Manager Faisal M,, Sales Consultant David S., and Finance Director Hakim K were all friendly and did not pr Internet Sales Consultant Dante D,, Sales Manager Faisal M,, Sales Consultant David S., and Finance Director Hakim K were all friendly and did not pressure us into a sale in any way. We were given the freedom to make our decision based on what we wanted - that is refreshing in the car shopping world. A special thanks to all of you in making our experience enjoyable. I will most certainly recommend Elk Grove Buick GMC and specifically the team that assisted us!!! More

No service Went in to have GM unlock a GM radio and you could not. It’s your product and you can’t unlock!! Then charges me for a service you could not provide Went in to have GM unlock a GM radio and you could not. It’s your product and you can’t unlock!! Then charges me for a service you could not provide. More

Bought a new Buick inVision They were very helpful did show me what inventory you had and when I did select one they worked on the deal. With finally I felt good terms they were They were very helpful did show me what inventory you had and when I did select one they worked on the deal. With finally I felt good terms they were friendly and helpful. I’m happy with the vehicle It is a very nice automobile pleasure to drive More

Service tech Service girl was very professional; I do not remember her name. Very curtious & knowledgible. I might come back again for service. it did get longer Service girl was very professional; I do not remember her name. Very curtious & knowledgible. I might come back again for service. it did get longer then to get the job done. More