Elk Grove Dodge Chrysler Jeep Ram

Supposedly Inspected Vehicle — Problems Almost Immediately I purchased a 2017 GMC Yukon XL Denali from Elk Grove Dodge CDJR for approximately $30,000 and was told the vehicle had been inspected Immediately I purchased a 2017 GMC Yukon XL Denali from Elk Grove Dodge CDJR for approximately $30,000 and was told the vehicle had been inspected. Unfortunately, what happened almost immediately after purchase makes me seriously question how thorough that inspection was. Shortly after purchase, I dealt with suspension/clunking issues, a track bar issue, tire rubbing, running board damage/exposed wiring, an oil leak that ultimately required two repair attempts, significant uneven front tire wear, speedometer calibration issues, and concerns involving the aftermarket lift and suspension. Approximately THREE WEEKS after purchasing the Yukon, I had to replace all four tires after discovering significant uneven shoulder wear on the fronts. The replacement set retails for approximately $2,500. Thankfully, America’s Tire provided excellent customer service and reduced my actual out-of-pocket cost to approximately $1,590 because of certificates I had from tires purchased for my previous vehicle. The dealership that actually sold me the Yukon, however, has decided to contribute $0 toward the tires. I was informed that the tire situation was discussed with Mick, who decided there would be no reimbursement because the front tires measured 4/32 and 5/32 and were still considered “roadworthy.” My issue isn’t simply whether the tires technically met the minimum requirement to remain on the road. It’s how I ended up replacing all four tires approximately three weeks after purchasing a supposedly inspected $30,000 vehicle. The dealership eventually had the Yukon aligned, which I appreciate, but correcting the alignment afterward doesn’t undo the abnormal wear that had already occurred. The speedometer was also off approximately 5–7 MPH when the vehicle was sold to me because of the oversized tires/calibration. I ultimately purchased my own calibration tool to correct it. The dealership contributed toward the tool, but didn’t even cover half of the cost. I didn’t install the lift. I didn’t install the oversized tires. I didn’t create the calibration issue. The dealership sold me the Yukon in this configuration. Between multiple visits, the Yukon has spent approximately 15 DAYS OR MORE back at the dealership. That’s on top of the time I’ve spent bringing it in, picking it up, documenting problems and repeatedly following up. To be fair, they have repaired some issues. The oil leak eventually appears to have been resolved after the second repair, and they had the alignment completed. I appreciate the things they have addressed. But the overall experience matters. Within weeks of purchasing a supposedly inspected ~$30,000 vehicle, I was replacing all four tires. I purchased my own tool to correct the speedometer. The oil leak required two repair attempts. The Yukon has spent approximately 15+ days back at the dealership. After all of that, the decision from Mick regarding the tires is $0 because they were still considered “roadworthy.” If Mick is ultimately making these decisions, I would ask him to consider the entire customer experience, rather than looking at the tire issue in isolation. I understand that used vehicles aren’t perfect, but I did not expect this amount of expense, inconvenience and time at the dealership almost immediately after purchasing a vehicle that was supposedly inspected. I strongly recommend having any used vehicle from this dealership independently inspected before purchasing it, especially if it has aftermarket modifications. Based on my experience, I cannot recommend this dealership. More

The best dealership in town! I’ve been getting my car serviced for a few years and Brandon Barroga has always been the technician I’ve worked with. He’s personable, honest and tr I’ve been getting my car serviced for a few years and Brandon Barroga has always been the technician I’ve worked with. He’s personable, honest and truly appreciates his customers! More

Brought a vehicle in for a recall with Bryan Rossiter and got it in and out within a timely manner. Very fast service. Bryan was very polite and courteous. Cool dude. got it in and out within a timely manner. Very fast service. Bryan was very polite and courteous. Cool dude. More

Very nice everything was top-notch. Will definitely come back again. my service rep was outstanding but highly recommend Elk Grove Dodge Chrysler Elk Grove. Will definitely come back again. my service rep was outstanding but highly recommend Elk Grove Dodge Chrysler Elk Grove. More

Brandon did a great job of explaning to me all of the services that my truck needed. I did the ones that absolutely needed to be done. Well don Brandon !! services that my truck needed. I did the ones that absolutely needed to be done. Well don Brandon !! More

So far has been a great experience. Just had our first service and we’re greeted by Gabriel who was welcoming and informative. Just had our first service and we’re greeted by Gabriel who was welcoming and informative. More

I had a great experience, and didn’t even take long to do the oil service the oil service More

Very helpful. Mick the service manager is great and made sure my vehicle was well taken care of. Mick the service manager is great and made sure my vehicle was well taken care of. More

The work that was done seems to be ok service needs to keep the customer informed better and get the coverage of warranty with rental cars taken care of still waiting for contract to get reimbursed for re keep the customer informed better and get the coverage of warranty with rental cars taken care of still waiting for contract to get reimbursed for rental 550 dollars and I understand working with other people doesn't mean failing to get this right fall on the dealership or service writer More

Great experience! Everyone was very helpful, and I left pretty quickly. Would definitely go back. Everyone was very helpful, and I left pretty quickly. Would definitely go back. More