Elk Grove Dodge Chrysler Jeep Ram

On October 28, II took my van for warranty work at noon. I told the advisor to text me if they need the van overnight. NOBODY contacted me so my wife end I had to get a hotel since we live 98 miles away. T I told the advisor to text me if they need the van overnight. NOBODY contacted me so my wife end I had to get a hotel since we live 98 miles away. The next day at 8:15 I was texted by the advisor that he would text me on an update. After several texts BEGGING for an update, advisor finally responded at 12:55 and said he would contact the tech. Again I texted several times for updates and finally got a response at 2:55. The van hadn’t been worked on so I told him to stop everything and I will pick up my van. He also stated that they have not diagnosed the van yet. I was so upset and disappointed. I picked up the van at 4:00 and advisor told me that they did a physical inspection and found nothing. They could not proceed any further since I was taking the van. I practically waisted 2 days and a lot of texts and anxiety. They were supposed to look at it on Tuesday when I set up my appointment. Never going there again!. More

I went to this dealer for a repair estimate. They charged me an excessive amount for the estimate and didn’t give it to me in writing until I insisted on a written estimate. They just wanted t They charged me an excessive amount for the estimate and didn’t give it to me in writing until I insisted on a written estimate. They just wanted to give me a verbal estimate. More

The service department was excellent. Very easy setting up appointment. They performed my service quickly and professionally. My service representative Mike was very informative. One of t Very easy setting up appointment. They performed my service quickly and professionally. My service representative Mike was very informative. One of the best I have dealt with. More

Mr. Azbill has always been The Best to get my Jeep in and done! Especially utilizing my lifetime warrantee info! Feedback and updates always timely and I will recommend Elk Grove Jeep highly! I will done! Especially utilizing my lifetime warrantee info! Feedback and updates always timely and I will recommend Elk Grove Jeep highly! I will also buy my next vehicle there! More

It seems like each time I come in for service, something doesn't get done. This last time, I had an oil change and a tire rotation (supposedly). I purchased 4 new tires from this dealership a couple years a doesn't get done. This last time, I had an oil change and a tire rotation (supposedly). I purchased 4 new tires from this dealership a couple years ago. I don't believe they did the rotation, and if they did, they failed to add air to my tires. They registered at the same level as when I had taken my truck in (below 40). Just disappointing because it's never inexpensive. More

Sam did a great job Vettel and Alex MIA fine when they dealt with me on weekend didn’t see them on purchase date. Sam was excellent and kind as was Jose finance guy- good experience overall much appreciat dealt with me on weekend didn’t see them on purchase date. Sam was excellent and kind as was Jose finance guy- good experience overall much appreciated too! More

Great service, professional, and amazing customer service, helped me figure out what was wrong with my truck and a couple other problems i wasn’t even aware of service, helped me figure out what was wrong with my truck and a couple other problems i wasn’t even aware of More

The process to set up an appointment was easy and the check in process went smoothly. I had a couple questions about future service that were answered quickly and with the information I needed. Service w check in process went smoothly. I had a couple questions about future service that were answered quickly and with the information I needed. Service was great and friendly More

Oil change appointment was on time and quick. Service was really good and the staff was friendly. Service was really good and the staff was friendly. More

They are always very supportive and thorough. I feel listened to and always happy with the service. I feel listened to and always happy with the service. More