Elk Grove Dodge Chrysler Jeep Ram

Vettel Arnold was OUTSTANDING to work with! He's a very professional and well mannered young man who went above and beyond to help us buy our vehicle. We drove all the way from San Diego and He's a very professional and well mannered young man who went above and beyond to help us buy our vehicle. We drove all the way from San Diego and Vettel was with us every step of the way! He returned every call, answered all of our questions, was attentive, polite, honest, and most of all trustworthy. We can't emphasize enough how much we appreciated him and all the ways he took such excellent care of us from start to finish (he even picked us up!) He made the entire buying process an absolute wonderful experience. How many people can say that about buying a car? For us it's a first - and all because of this young man. So thank you, Elk Grove Dodge, for having Vettel on staff to provide families like ours such amazing service. And many thanks to Vettel! More

William took good care of me. He went over with me on the service what needed to be done. Did an excellent job. He went over with me on the service what needed to be done. Did an excellent job. More

I am extremely unhappy with the customer service, lack of communication, and ongoing inconsistency regarding my unfixed truck. communication, and ongoing inconsistency regarding my unfixed truck. More

This has too many neglect, adviser had to reach and vehicle wasn't actually ready when I received vehicle, check engine light was on and part of head liner was still hanging off. vehicle wasn't actually ready when I received vehicle, check engine light was on and part of head liner was still hanging off. More

Worst experience I ever had buying a vehicle. Scheduled appointment. Salesman that made the appointment was off that day. Was there for 6 hours Scheduled appointment. Salesman that made the appointment was off that day. Was there for 6 hours More

II recently spent $5,000 on a smog system service for my diesel truck, and unfortunately the experience did not meet my expectations. Growing up, I always heard that if a vehicle failed smog, there were pro diesel truck, and unfortunately the experience did not meet my expectations. Growing up, I always heard that if a vehicle failed smog, there were programs to help—apparently that doesn’t apply if you drive diesel since the def system is only for smog. For the amount I paid, I expected attention to detail. Instead, my truck was returned with the DEF tank barely above one-quarter, even though I was told the DEF level should never be allowed to drop below halfway. If I’m paying thousands for a major repair, basic steps like topping off the DEF shouldn’t be overlooked. I also felt disappointed that the repair only came with a two-year warranty, which seems very short for a $5,000 job. I understand that warranty terms come from the factory, but a repair of this scale should reasonably come with at least a five-year warranty. Please make sure to improve the overall service experience. Customers paying this much deserve thorough, complete work and clear expectations. More

I always take my truck to this dealership for All my services is kind of pricey but is good services is kind of pricey but is good More

The service was great and the wait was not long. I Would definitely go there again. I Would definitely go there again. More

Worst customer service I’ve ever experienced at a dealership. Too much to even type out but I do see why this location has the other bad reviews. It’s really that bad. dealership. Too much to even type out but I do see why this location has the other bad reviews. It’s really that bad. More

Outstanding. Customer Oriented. Daniel goes beyond to make sure the customer is satisfied through the entire process. Customer Oriented. Daniel goes beyond to make sure the customer is satisfied through the entire process. More