Elk Grove Dodge Chrysler Jeep Ram

Service is fast and friendly. I recommend to anyone who owns a Ram 1500 Big Horn. I recommend to anyone who owns a Ram 1500 Big Horn. More

My original service tech disappeared. It’s not clear if he quit or was fired but the dealership should’ve contacted me to provide an update on my truck. They had my truck for 8 days. When It’s not clear if he quit or was fired but the dealership should’ve contacted me to provide an update on my truck. They had my truck for 8 days. When I called to speak to the tech for updates, they should’ve told me instead of sending me to his voicemail. Unacceptable on the dealership. Just shows lacks of professionalism. More

Will was amazing. Great communication between the tech, Will and myself. The coffee and WiFi were a nice touch too. Great communication between the tech, Will and myself. The coffee and WiFi were a nice touch too. More

It was terrible they still haven't even fixed the problem there's a whistling in the air conditioning part and they made it even louder the managers they keep just pushing me to the side cuz I'm a black woma there's a whistling in the air conditioning part and they made it even louder the managers they keep just pushing me to the side cuz I'm a black woman it is terrible there big red down to all of them they're very rude to me and it was terrible even the secretary ladies they were rude they're very in professional the sound is still there they fixed everything else they tried and they had my car long enough they just gave it back to me with the same sound so they're bad they're terrible they're ungrateful they just they they just ungrateful More

Vettel Arnold was OUTSTANDING to work with! He's a very professional and well mannered young man who went above and beyond to help us buy our vehicle. We drove all the way from San Diego and He's a very professional and well mannered young man who went above and beyond to help us buy our vehicle. We drove all the way from San Diego and Vettel was with us every step of the way! He returned every call, answered all of our questions, was attentive, polite, honest, and most of all trustworthy. We can't emphasize enough how much we appreciated him and all the ways he took such excellent care of us from start to finish (he even picked us up!) He made the entire buying process an absolute wonderful experience. How many people can say that about buying a car? For us it's a first - and all because of this young man. So thank you, Elk Grove Dodge, for having Vettel on staff to provide families like ours such amazing service. And many thanks to Vettel! More

William took good care of me. He went over with me on the service what needed to be done. Did an excellent job. He went over with me on the service what needed to be done. Did an excellent job. More

I am extremely unhappy with the customer service, lack of communication, and ongoing inconsistency regarding my unfixed truck. communication, and ongoing inconsistency regarding my unfixed truck. More

This has too many neglect, adviser had to reach and vehicle wasn't actually ready when I received vehicle, check engine light was on and part of head liner was still hanging off. vehicle wasn't actually ready when I received vehicle, check engine light was on and part of head liner was still hanging off. More

Worst experience I ever had buying a vehicle. Scheduled appointment. Salesman that made the appointment was off that day. Was there for 6 hours Scheduled appointment. Salesman that made the appointment was off that day. Was there for 6 hours More

II recently spent $5,000 on a smog system service for my diesel truck, and unfortunately the experience did not meet my expectations. Growing up, I always heard that if a vehicle failed smog, there were pro diesel truck, and unfortunately the experience did not meet my expectations. Growing up, I always heard that if a vehicle failed smog, there were programs to help—apparently that doesn’t apply if you drive diesel since the def system is only for smog. For the amount I paid, I expected attention to detail. Instead, my truck was returned with the DEF tank barely above one-quarter, even though I was told the DEF level should never be allowed to drop below halfway. If I’m paying thousands for a major repair, basic steps like topping off the DEF shouldn’t be overlooked. I also felt disappointed that the repair only came with a two-year warranty, which seems very short for a $5,000 job. I understand that warranty terms come from the factory, but a repair of this scale should reasonably come with at least a five-year warranty. Please make sure to improve the overall service experience. Customers paying this much deserve thorough, complete work and clear expectations. More