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Elk Grove Dodge Chrysler Jeep Ram
Elk Grove, CA
1,398 Reviews
Elk Grove Dodge Chrysler Jeep Ram is your premier Sacramento Ram Dealer. We offer Ram Service, Parts and Accessories, friendly and well trained staff who use the latest in automotive dealer technology to help serve you faster. Our beautiful new state of the art Ram facility provides a pleasant environment for purchasing or leasing your new Ram, and our Ram Service waiting room provides a quiet environment for you to work either from our wireless network on your laptop, or use a complimentary dealer provided PC while you wait.
We're a proud member of the Knight Group, serving North American drivers for over 50 years! With 8 locations in California.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 9:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:30 PM
Sunday Closed
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Showing 1,398 reviews
April 12, 2015
Great experience Chris helped me and my fiancée get in the exact car we wanted. He was always available to help with all our questions and concerns :-) Chris helped me and my fiancée get in the exact car we wanted. He was always available to help with all our questions and concerns :-) More
by StevePam
April 11, 2015
THE PLACE THAT YOU SHOULD BUY A CAR My first time in here and MATT COWAN treat my like a friend we all know that all sales man like this but MATT is different from all my previous ex My first time in here and MATT COWAN treat my like a friend we all know that all sales man like this but MATT is different from all my previous experience he did not push me or drag me into a bad deal he make sure that you are comfortable with your monthly payments, I would definitely recommend to my family and friends to buy a car here, I would definitely buy a car here again in the future More
by Darkmoon1980
Employees Worked With
Matt Cowan
April 08, 2015
I loved it! First time buying a brand new car and it couldn't have went more smoothly. From test driving to looking at my options of colors (2015 Dodge Dart) to d First time buying a brand new car and it couldn't have went more smoothly. From test driving to looking at my options of colors (2015 Dodge Dart) to doing the paperwork and finding the best rate for me, I couldn't be more satisfied. Keith Clifton and Gordon were great. I would recommend this dealership, especially Keith, to anyone. He's legit and honest and will treat you like family! You'll be lucky to get him, customers kept walking up to him and saying thank you, someone even brought him food ;) More
by iHartDodge
Employees Worked With
Gordon Williams, Keith Clifton
March 31, 2015
The Service Keeps Getting Better! I recently purchased my 3rd vehicle from Elk Grove Dodge. The service was stellar. Elijah Evans went over and beyond my expectations. My needs were me I recently purchased my 3rd vehicle from Elk Grove Dodge. The service was stellar. Elijah Evans went over and beyond my expectations. My needs were met and the process was smooth. More
by mjordan08
Employees Worked With
Elijah Evans
March 31, 2015
Great experience! I came into Elk Grove Chrysler Jeep Dodge Ram for an appointment with Elijah Evans. He was so friendly and welcoming! We discussed what I was looking I came into Elk Grove Chrysler Jeep Dodge Ram for an appointment with Elijah Evans. He was so friendly and welcoming! We discussed what I was looking for and I was so indecisive. So I test drove a 2015 Chrysler 200. Loved it and all its updated features. Needless to say it was a winner. Throughout the process Eli stayed and kept me company while the finance dept was drawing up the paper work. He's great at his job! I left a happy camper. I love my new car and so thankful for the entire staff who helped make it happen. I will be recommending all potential buyers to my extended family at Elk Grove Chrysler jeep Dodge Ram! Thank you all so very much!! More
by Anamarie Phillips
Employees Worked With
Shak Zazai, Elijah Evans, Omar Feda
March 29, 2015
Best truck buying experience!!! Got the truck I wanted. The price I wanted to pay and they even threw in a few extras. This place puts other lots to shame. No Hokey Pokey, just good Got the truck I wanted. The price I wanted to pay and they even threw in a few extras. This place puts other lots to shame. No Hokey Pokey, just good honest to goodness service. I will recommend family and friends. Matt from internet sales even arranged to have my truck delivered instead of me spending money on a flight!!! Who does that? Above and beyond is the way Elk Grove does it. Keith in finance doesn't try to switch interest rates, add strange fees or make you feel like you didn't get everything promised. Thanks Keith. More
by hbrhonda
Employees Worked With
Matt Spohr, Keith Baker
March 22, 2015
It was a pleasant experience. We enjoyed our time on the car lot. Everyone was very helpful. Ben Wills and Steve Coopersmith were very enjoyable to talk with. We will definitely We enjoyed our time on the car lot. Everyone was very helpful. Ben Wills and Steve Coopersmith were very enjoyable to talk with. We will definitely come back for another car in the future. Suzanne in finance was also very friendly. More
by Paul
Employees Worked With
Steve Coopersmith
March 18, 2015
My first ever new car Chris Solario was an amazing person to work with. No matter how many emails I sent him, he always replied back. He went out of his way to make me happ Chris Solario was an amazing person to work with. No matter how many emails I sent him, he always replied back. He went out of his way to make me happy. He truly wanted me to leave happy and he made that happen. I will refer everyone to him. More
by kellygaspar
March 16, 2015
GREAT EXPERIENCE From the second I walked into this place I was treated like royalty. Keith and the rest of the staff were very professional and I will only refer folk From the second I walked into this place I was treated like royalty. Keith and the rest of the staff were very professional and I will only refer folks to this dealership. More
by AllDayTwiceServices
Employees Worked With
Keith Clifton
March 16, 2015
Nothing but problems I've used review sites for quite some time to find quality businesses from restaurants to mechanics, but I've never been motivated to write a review. I've used review sites for quite some time to find quality businesses from restaurants to mechanics, but I've never been motivated to write a review. The experience buying a brand new Grand Cherokee from Elk Grove Dodge has finally motivated me to do so. It started as a contact request via the internet for info on a Grand Cherokee. An internet sales person contacted via email immediately with some info, then as we found they had the car we were looking for, all I got was radio silence for 3 days. Finally I found the email address for someone responding to poor reviews on websites like this. A quick email to Emily and I promptly received attention from the sales staff. Apparently they didn't like to see $50,000 walk out the figurative door. Once contact was made, negotiations went very smoothly, and we agreed upon a price and scheduled a time for me to come pick it up as I live in the mountains ~2 hours away from the dealership. We arrive to pick up the car and our salesman Kyle was helpful and the experience was as nice as you can expect a car dealership sales experience to be. The issues started there. On the test drive, the vehicle showed a dummy light that said "service air suspension system" upon startup. We were told that's just a "bulb check" that it says on start up, but he'd have the service team look at it. Hold on to that in the back of your head. We purchase the car, drive off a few hours later, and on the way home as were driving up the foothills of the Sierra Nevada, we turn on the brights only to have most of the exterior lights go out. Long story short on that situation, the car had headlights that weren't sealed, that lead to water in the headlights, which shorted the control module that controls the lights. 35 days in the shop, we get the vehicle back. All the while spending over 10 hours on the phone (I added up all the minutes on my call log for my cell.) coordinating things with rental cars, Chrysler HQ and the service department fixing the vehicle, we finally get the car back. Admittedly not the fault of Elk Grove Dodge, but quite annoying none the less. The staff was as helpful as they could have been when it comes to dealing with that situation. Now as the car is in the shop for the lights issue, the service department (it was being serviced at Carson Dodge, not Elk Grove) stated there were 3 safety recalls and 4 software updates that were not performed on this vehicle yet. The vehicle I just bought. The vehicle that I've driven all of 110 miles, so far. Those issues get fixed while they're waiting for the part for the lights. Not exactly stellar that Elk Grove Dodge did not address those issues before I took delivery of the vehicle, when I'm constantly told they normally check all that before the hand over the vehicle. Lights get fixed, then we see the same "service air suspension system" light, that I mentioned earlier, continually coming on, while were driving now, no less. Bring the car back to Carson for service, find it's another bad module that needs to be replaced. Another week in the shop and now I finally have the car. This was an issue pointed out during the test drive and we were told it's normal and they would look into it. Guess what they didn't do? Look into it. Another week in the shop. All in all we purchased this car on Jan 26th. Today is March 16th. I’ve had the car in my possession for a total of 8 days. The rest spent in the shop. We were told that for our troubles they would send us some Jeep gear, nothing specific. That was over 3 weeks ago. What have I heard since then? Nothing. Radio silence. Bottom line, I would not buy a car here ever again. Many of the issues I've dealt with concerning this Jeep had nothing to do with Elk Grove Dodge. But not fixing recalls, not updating software prior to delivery, ignoring customer concerns, writing them off as it's normal, and not following through on promises is not how you expect to be treated when buying a new vehicle. Go elsewhere if you can. More
by moenpaul
Employees Worked With
Joe Meneghetti, Gordon Williams, Omar Feda, Kyle Brown
