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Elk Grove Ford

Elk Grove, CA

Overview
Employees
Reviews
4.4
1,204 Reviews
Welcome to Elk Grove Ford, Proudly Serving the Greater Acampo and Wilton, CA Areas Here in the Elk Grove area, when drivers are searching for the renowned quality and caliber of a reliable Ford vehicle, they know they can come to Elk Grove Ford. We've been your local home for these great vehicles for some time now, and we look forward to continuing to serve Acampo and Wilton drivers with brand-new and pre-owned vehicles for a long time to come. We're committed to serving our customers in Galt and Herald with sales, selection, service, financing, and much more. Committed to Serving Elk Grove Drivers with Topnotch Customer Service Standards Our dealership is staffed with only the best automotive professionals in the Elk Grove area. We work hard to bring our customers a broad selection of brand-new vehicles from the latest lineup of Ford cars, trucks and SUVs. Our teams can work with you to find the best new or used vehicle for your needs, the best finance deal for your budget, and much more. With service, parts, and sales help all under one roof, you'll never have to look elsewhere for your automotive needs again. The Journey to Your Next Car, Truck or SUV Starts Today Have Ford questions? Elk Grove Ford has the answers, so give us a call at your convenience. Or, if you prefer face-to-face interaction, we're an easy drive from Acampo, Galt, Herald or Wilton so come see us in Elk Grove to speak with one of our friendly and experienced representatives. We're looking forward to meeting you.
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9645 Auto Center Dr

Elk Grove, CA

95757

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Showing 1,204 reviews

December 11, 2023

Car damaged by technician who doesn't know where the jack points are. Waiting to see how damage will be fixed. More

by scottlisa98
Recommend Dealer
No
Employees Worked With
Service.
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Dec 14, 2023 -

Elk Grove Ford responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 11, 2023

Efficient as always Saul was very professional Even tho, I assume that there is coffee somewhere but wish that coffee was available in the Express side as was several years ago More

by AMHARTVWLVR
Recommend Dealer
Yes
Employees Worked With
Saul
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Dec 11, 2023 -

Elk Grove Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 11, 2023

Transmission needed to be rebuilt after 24k miles. Said a couple of days. After 4 workdays I contacted them and they said a couple of days again. Communication wasn't there through that part but we go More

by Lisaavila_2002
Recommend Dealer
Yes
Employees Worked With
Jae
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Dec 11, 2023 -

Elk Grove Ford responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 11, 2023

Fast and friendly They did everything they said they were going to do in the timeframe given More

by Markmansu1222
Recommend Dealer
Yes
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Dec 11, 2023 -

Elk Grove Ford responded

Thank you, Mark, for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 10, 2023

Positive, i rarely take my vehicle in to the dealership but went to address recalls, was easy and quick, and service took as long as was expected More

by Mountainsn95
Recommend Dealer
Yes
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Dec 10, 2023 -

Elk Grove Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Ford to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 10, 2023

I have appointment at 7:15am, arrived at 7:10. I got the car finished at 9:30 am. It took more than 2 hours for just oil change. More

by Usasf2000
Recommend Dealer
Yes
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Dec 10, 2023 -

Elk Grove Ford responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 09, 2023

I had an appointment first thing in the morning. The only female representative working the 'Quick Lane' got me right in and was very professional. My truck service was done in approximately an hour More

by MANNY_HFF
Recommend Dealer
Yes
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Dec 09, 2023 -

Elk Grove Ford responded

Thank you, Manny, for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 09, 2023

It Really great and great service everyone was very nice Tony was very helpful too great great place..if I get another car definitely going there More

by Augerlavoie_jon
Recommend Dealer
Yes
Employees Worked With
Stephen
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Dec 09, 2023 -

Elk Grove Ford responded

Thanks, Jon, for sharing your thoughts about your experience with Tony here at Elk Grove Ford. Congratulations on your new vehicle! We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 09, 2023

I hade to take my truck in for a major repair and they got me in relatively quickly explained the situation to me as well thoroughly. The repairs took longer than expected but overall was a great experien More

by Marissavaline12
Recommend Dealer
Yes
Employees Worked With
Mike
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Dec 09, 2023 -

Elk Grove Ford responded

Thank you so much, Marissa, for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 09, 2023

My maintenance person was slow to respond many times and had poor follow up. Work was done well as always. Elk Grove work is very good. More

by Chirobones1988
Recommend Dealer
Yes
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Dec 10, 2023 -

Elk Grove Ford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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