Elk Grove Ford

We had a pleasurable car buying experience at EG Ford. Unfortunately, it was predicated by our 2012 Ford Fusion blowing a motor and we needed to chose to spend a ton to fix it or to put the cash into anot Unfortunately, it was predicated by our 2012 Ford Fusion blowing a motor and we needed to chose to spend a ton to fix it or to put the cash into another car. We went down to the dealer to collect the Fusion and we looked around to see what was new. Austin came over and asked if he could help. He was very non-pushy and discussed the pros and cons of the different models. We ended up driving a 2020 Ford Escape. We left that night to think and to give Austin a chance to build a quote for us. They gave us a more than fair trade amount for the Fusion and made a deal better than I was expecting. Steve took us over the next day when we came in to buy the car. They where able get us in and out quickly. They even put a big ol bow on the car and took our picture. Both Steve and Austin worked together to ensure we remain a EG Ford customer. Thanks!! More

friendly nature and polite while dealing. nice and cooperative nature. taking care of sanitizing. best price giving on cars. great finance deals. love dealing with them👍 cooperative nature. taking care of sanitizing. best price giving on cars. great finance deals. love dealing with them👍 More

Great experience with my 4th Fusion leased through Elk Grove Ford! Johnnie Perkins has always exceeded my expectations with my lease transaction. He is proactive in reaching out well before the end of my Grove Ford! Johnnie Perkins has always exceeded my expectations with my lease transaction. He is proactive in reaching out well before the end of my term to find out what I want in my next vehicle and always provides the color, options and pricing that works for me. All this for a customer who lives 4 hours away from Elk Grove now. Best part is that my new vehicle gets driven to my doorstep and the old lease car is returned to the dealership with no effort on my part. Easiest transaction ever! Highly recommend Mr. Perkins and Elk Grove Ford! More

Took my company fleet car in for recall issues that caused my Ford Fusion to become inoperable. They stated Ford does not offer replacement vehicles for the recall issues. What doesn’t make sense is. caused my Ford Fusion to become inoperable. They stated Ford does not offer replacement vehicles for the recall issues. What doesn’t make sense is...why would you not offer replacement vehicles if the recall causes the car to not be drivable??!! Must be a quick fix. They just can’t get to it for 3 days. Also, I had my car towed there and dropped off before 8am and they did not call me until 5:30pm, only after I left a message for them to call me. I still have not spoken to a service advisor! I will never bring my fleet car to Elk Grove Ford again. Nor will any of my 6 other Ford fleet cars be brought there! More

Horrible Fleet Department both SALES & SERVICE Horrible Experiences with the FLEET department all around. Once with the Fleet sales, I NEVER heard back when trying to find & buy a truck for our bus Horrible Experiences with the FLEET department all around. Once with the Fleet sales, I NEVER heard back when trying to find & buy a truck for our business, I called multiple times. I suppose they don't want to sell their trucks. That was in November & December of 2019. Today, I called the service department to try to purchase a key duplicate key for a Ford F350, I was told I had to speak with the Fleet & Diesel department... they told me they needed to schedule an appointment to get the duplicate done, they would call me back in 15 minutes to schedule. 2 hours went by, nothing. I called them back because since that specific truck was not in use today and if they had an opening, I wanted in. If not, I would have needed to set it for a weekend appointment since the trucks are normally in use during the week. I was told by Matt that he had just spoken with the scheduler and she would call me to schedule in 5 minutes, she had just gotten in from wherever. Ok... I waited... It's been over 2 hours and still no call. I looked up a local locksmith shop and was given all the information I needed over the phone, they have the key I need in stock, and we can walk in anytime we would like, no appointment needed, it should take them about 10 minutes to do. More

Thank you Elk Grove Ford for making the car buying process as painless as possible. Our salesman Trevor was knowledge, patient, and courteous from start to finish. We will consider you first for futur process as painless as possible. Our salesman Trevor was knowledge, patient, and courteous from start to finish. We will consider you first for future purchases. More

Service John Luna is phenomenal,. Better communication is needed in the service department and a new service manager would be great. Thanks John for your pat John Luna is phenomenal,. Better communication is needed in the service department and a new service manager would be great. Thanks John for your patience and understanding because of you we will stay loyal Ford customers. More

Quick Lane Just got my Edge's oil changed. They were efficient and polite. Highly Recommended. The Cashier who helped us was really nice too. Helpful hint: Just got my Edge's oil changed. They were efficient and polite. Highly Recommended. The Cashier who helped us was really nice too. Helpful hint: Make an Appt. More

Lots of Excuses I took my 2018 Ford EcoSport to Elk Grove Ford for several warranty issues (this is after almost 1 year of driving and 3,00 miles) so I could determin I took my 2018 Ford EcoSport to Elk Grove Ford for several warranty issues (this is after almost 1 year of driving and 3,00 miles) so I could determine what warranty issues I needed to have checked: (1) The radio frequently resets itself to AM and requires me to re-select the radio station source, and the audio settings will not “save.” The immediate response from the Service Representative was that “Ford Warranty will not pay for the time needed to troubleshoot a problem – only to repair the problem. As it turned out, the radio station problem did not happen at the dealer, so they did nothing. The problem happens about once each week, but they tell me I have a bumper to bumper warrantee for 3 years – how will that help me if they will not troubleshoot the problem? (2) The rear window washer shoots a stream of water on the rear window (not a spray as the front windshield washers “spray”) – demonstrated to the service representative – their answer – we checked another EcoSport on the lot and it does the same thing, so there is no problem. One of my complaints was that the transmission shifting seems sluggish, and they had the Service MANAGER ride on a road test – before the road test, he remarked that the vehicle only had less than 3,000 miles on it, and he told me I need to drive it more – the car needs to be driven. I do not need anyone telling me how to drive my vehicle and there is nothing in the FORD manual that demands that I drive my vehicle a specific number of miles. The Service MANAGER suspected that the problem with the radio was related to the battery voltage dropping to a certain percentage because of the engine turning itself off and re-starting at stoplights. Seems like that is something they can check and confirm or…find the real cause and correct it. During the road test, the Service MANAGER asked me if I bought the vehicle from Elk Grove Ford – I said NO because they quoted a price that was more than $2,000 higher than what I eventually paid for the same vehicle with the same options. I plan to write a letter to this dealership and Ford HQ to let them know that making excuses to customers who take time from their day to schedule appointments for warranty work only reflects badly on the local business and FORD. Simple answer: Troubleshoot the problems, Fix the problems, and stop making excuses! The result will be happier customers who trust Ford and your dealership! More

Elk Grove Ford Uses Deceptive Financing Tactics I have been a loyal Ford owner now for my last 2 cars and have had pleasant experiences the way Ford treats its customers until now. Elk Grove Ford in I have been a loyal Ford owner now for my last 2 cars and have had pleasant experiences the way Ford treats its customers until now. Elk Grove Ford in California seems to take deceptive actions to sell Ford vehicles. I applied for Financing online on 2/8/2019 and the online sales person almost immediately got back to me about financing. He let me know that he would contact me the next day (2/9/2019) about car offers (which he did). The problems started with Ray in financing. We arrived at Ford around 1:00pm and after credit checks and an assessment of my cars trade in value I was sent to Ray to talk numbers. After several hours we came to an agreement about the final offer based on my credit and leader offers. He was offering me an APR of 1.9% from Ford Credit if I would sign (other items included in the signing as well). We also had to wait until 8:00pm to get the car that was being delivered from another city. YO YO FINANCING TACTICS: On Wednesday (2/20/2019 @ 12:25pm) Ray called me to let me know that FINANCING DID NOT GO THROUGH and that he would be terminating the contract. He said that he sent me a letter already (which I did not get until Friday 2/22/2019 @ 2:45pm) officially letting me know that the contract was being canceled and that I had to take back the vehicle immediately. Here is the catch, I could lease the car instead at a HIGHER PRICE POINT OVERALL and keep the car (making for of a profit). I did some research and this is called YoYo Financing. It is a deceptive act taken by Ray and the Ford Motor Company to get sales and make as much of a profit as possible. 10 DAYS TO CANCEL: Not only that but in the contract under “Seller’s Right to Cancel” it stipulates, “Seller shall give you written notice (or in any other manner in which actual notice is given to you) within 10 days of the date this contract is signed if Seller elects to cancel.” Since they called me on the 20th that is the 11th day of the contract, in which case they are not allowed to cancel the contract based off of their own wording. DECEPTIVE DATING OF LETTER: The letter that was sent to me letting me know that the contract was being canceled was dated 2/9/2019 the same day I had bought the car. Why would I have a letter dated the same day I bought the car say that financing was not approved yet I did not drive off the lot until 8:00pm that evening after being there all day starting at 1:00pm? More interesting, the envelope of the letter was postmarked on 2/19/2019 (the last they that they had a right to cancel). So, they knew I was not getting credit when I bought the car, but still approved the car for sale and waited until the last moment to send me a letter canceling the contract! THEY LOST MY CAR: Starting Wednesday (2/20/2019) I continued to ask them where my trade-in vehicle was and they continued to tell me they did not know. Even when I took their car back to the dealership on 2/24/2019 they had no idea where my vehicle was. Finally, they said that they sent it out to auction and that they would be able to get it back by Monday 2/25/2019. If Financing did not go through why would they already send my car to auction? SUMMARY: As stated earlier, Elk Grove Ford is using YoYo Financing tactics, they will make you believe that financing went through and then even try and auction your car off before they knew that financing has gone through. On top of that, they wrote a letter to me canceling the contract the same day I bought the car and even before I left the lot! This is all so shady and not what I had expected from Ford. I will NEVER go back to a Ford vehicle again and I will NEVER recommend anyone to buy from Ford. They will do anything to make a profit. Your once loyal customer, More