Elk Grove Ford

Absolutely phenomenal work by Brad. He is outstanding, and deserves a promotion at the very least. Consistent and accurate communication, all issues resolved with my truck and covered b He is outstanding, and deserves a promotion at the very least. Consistent and accurate communication, all issues resolved with my truck and covered by my Warranty company thanks to Brad. More

My experience was pleasant. The staff was courteous and helpful. The waiting room was comfortable. The staff was courteous and helpful. The waiting room was comfortable. More

Rachel Wood manager does not take care of customer needs after the sale. We will be sure to share our experience with others after the sale. We will be sure to share our experience with others More

I received a price quote of $610 to replace my Headlamps on my 2018 Ford Focus. Are you people INSANE!!! on my 2018 Ford Focus. Are you people INSANE!!! More

I think the dealership in it's entirety is great because of my experience during my vehicle purchase. However, I'm not too sure about the services (regular maintenances) being performed, and as a Lithia Mem of my experience during my vehicle purchase. However, I'm not too sure about the services (regular maintenances) being performed, and as a Lithia Member. I'm not confident about the that the listed work are being performed. Because of my past experiences and recent experience. Additional ot appears care and accountability are not taken during the service. My vehicle was damaged during the recent visit and I had to escalate the issue to the Service Manager. Although the service manager agreed to have the vehicle repaired, I have been reaching to both the repair shop and the service Manager to no avail but I will follow up to have this issue addressed. If not because of the Lithia Membership and the location convenience, I would have consider service location. More

Great Work, Friendly Service The dealership is close to my residence...Easy to get to..It's win, win for me my residence...Easy to get to..It's win, win for me More

They got me taken care of and figured out the problem. The were able to take care of the issue with my car and got it all fixed The were able to take care of the issue with my car and got it all fixed More

Friendly, kept me informed, did what he said he'd do Responsive, helpful, got the flat tire warrantied Responsive, helpful, got the flat tire warrantied More

For roughly 6-12 months, I have had problems getting through to their service department (main, not quick lane). Unfortunately, I have needed things looked at that can't be handled through quick lane, b through to their service department (main, not quick lane). Unfortunately, I have needed things looked at that can't be handled through quick lane, but even scheduling something is virtually impossible. They constantly use the AI assistant (which is a joke) or ship you online. I understand cost/benefit and gaining efficiencies, but that doesn't mean cutting off human interactions entirely. Horrible and not good business practice. You really need to take another look at your internal procedures or at the very least, hold people accountable for fulfilling customer service. There are other Ford dealerships that do answer their phone and I have no problems driving further. More

Have always had a great experience. I've dealt with James the last couple times I've been and he's been great. I've dealt with James the last couple times I've been and he's been great. More