Elk Grove Ford

I think the dealership in it's entirety is great because of my experience during my vehicle purchase. However, I'm not too sure about the services (regular maintenances) being performed, and as a Lithia Mem of my experience during my vehicle purchase. However, I'm not too sure about the services (regular maintenances) being performed, and as a Lithia Member. I'm not confident about the that the listed work are being performed. Because of my past experiences and recent experience. Additional ot appears care and accountability are not taken during the service. My vehicle was damaged during the recent visit and I had to escalate the issue to the Service Manager. Although the service manager agreed to have the vehicle repaired, I have been reaching to both the repair shop and the service Manager to no avail but I will follow up to have this issue addressed. If not because of the Lithia Membership and the location convenience, I would have consider service location. More

Great Work, Friendly Service The dealership is close to my residence...Easy to get to..It's win, win for me my residence...Easy to get to..It's win, win for me More

They got me taken care of and figured out the problem. The were able to take care of the issue with my car and got it all fixed The were able to take care of the issue with my car and got it all fixed More

Friendly, kept me informed, did what he said he'd do Responsive, helpful, got the flat tire warrantied Responsive, helpful, got the flat tire warrantied More

For roughly 6-12 months, I have had problems getting through to their service department (main, not quick lane). Unfortunately, I have needed things looked at that can't be handled through quick lane, b through to their service department (main, not quick lane). Unfortunately, I have needed things looked at that can't be handled through quick lane, but even scheduling something is virtually impossible. They constantly use the AI assistant (which is a joke) or ship you online. I understand cost/benefit and gaining efficiencies, but that doesn't mean cutting off human interactions entirely. Horrible and not good business practice. You really need to take another look at your internal procedures or at the very least, hold people accountable for fulfilling customer service. There are other Ford dealerships that do answer their phone and I have no problems driving further. More

Have always had a great experience. I've dealt with James the last couple times I've been and he's been great. I've dealt with James the last couple times I've been and he's been great. More

quick, friendly I took my car to Elk Grove Ford for service and had a good experience. The workers were nice, explained what they did, and finished on time. I’m happy with the service and would go back service and had a good experience. The workers were nice, explained what they did, and finished on time. I’m happy with the service and would go back again. More

She was unfriendly, as a matter of fact, when I told her about my service cost last time she basically called me a liar and said, you must have had a coupon'. Then she told me I needed 100,000 service and I about my service cost last time she basically called me a liar and said, you must have had a coupon'. Then she told me I needed 100,000 service and I said I couldn't affford it and she said, 'well it has to be done'. My truck is at 192,000. While I am a waste that maintenance is needed not all people can afford $2000 so easily and thought she could have sold that package with a lot more compassion and understanding. I asked for an oil change and she did not include that in my service for the day. Also, she did not inform me that I could get the service tech to complete the repair at my home or offer a shuttle service and I paid for an uber to come back and pick up my vehicle. I now have to return for an oil change because it wasn't done. More

The service was top notch and it was completed in a good amount of time. The customer support staff answered all of my questions and were very professional in their responses. Knowing today's economic clima amount of time. The customer support staff answered all of my questions and were very professional in their responses. Knowing today's economic climate, the cost was a bit rough, but a fair for the amount of parts a labor required. Overall I plan on coming back. More

Wonderful! They saved me 800 bucks! The tire I bought from you was under warranty and they went the extra work of checking it out! They saved me 800 bucks! The tire I bought from you was under warranty and they went the extra work of checking it out! More