Elk Grove Ford

Took it there for an issue, the vehicle was stalling, paid over $2500. 2 days later the issue returned with check engine light. Took it back paid again for more parts $1200, a few days later check engine paid over $2500. 2 days later the issue returned with check engine light. Took it back paid again for more parts $1200, a few days later check engine light came back, took it back again, paid again $1000. 2 days later check engine light and battery light came on again, even though the issue was all related i never got anything fixed under warranty. So I will be taking my vehicle to a different shop to fix the issue the dealership charged me for but never really fixed. More

Mike was extremely helpful, he is courteous and professional. I always look for him when we bring our vehicles in for service. professional. I always look for him when we bring our vehicles in for service. More

The customer service was great, that staff was friendly, and the process was efficient. I had to be at work at a certain time and the staff went above and beyond to help me in a timely manner, even without and the process was efficient. I had to be at work at a certain time and the staff went above and beyond to help me in a timely manner, even without an appointment. More

Great in and out experience, 5 star rating. Thank you Assistant Service Manager Nikhil Prasad. You quoted me a price, there was no surprise and you looked for ways to reduce the cost. My car wa Thank you Assistant Service Manager Nikhil Prasad. You quoted me a price, there was no surprise and you looked for ways to reduce the cost. My car was put into work at 830am the time of my appointment and the 4 hour job was done in 2.5 hours. More

Had appointment for oil change and rotate tires. Watched them change oil but never rotated tires. I questioned service manger (Ali Abdulsattar) about the service. He challenged my observation and to Watched them change oil but never rotated tires. I questioned service manger (Ali Abdulsattar) about the service. He challenged my observation and told me they completed the service. This is the second time they didn’t complete the service I paid for. Never will purchase or go to Elk Grove Ford again. Horrible business. More

I was provided great customer service! The team members were as honest, friendly, and knowledgeable. The team members were as honest, friendly, and knowledgeable. More

I do remember when the oil change was $59…. . now it’s $99. That’s crazy. I had a coupon and they took it and the car was done super fast which is rare too. Also gave me cost of new tires and di . now it’s $99. That’s crazy. I had a coupon and they took it and the car was done super fast which is rare too. Also gave me cost of new tires and different styles. More

Thank you for making it easy to get my car checked out. If I have any more problems, I will gladly bring it to you. If I have any more problems, I will gladly bring it to you. More

Great service - took care of lug nut problem for $25. Great crew with sense of humor in service iintake Great crew with sense of humor in service iintake More

This dealership always provide an exceptional service for all my auto repairs, my service advisor Ziyad khan was very thorough with the whole process. Thank you all my auto repairs, my service advisor Ziyad khan was very thorough with the whole process. Thank you More