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Elk Grove Ford

Elk Grove, CA

Overview
Employees
Reviews
4.4
1,397 Reviews
Welcome to Elk Grove Ford, Proudly Serving the Greater Acampo and Wilton, CA Areas Here in the Elk Grove area, when drivers are searching for the renowned quality and caliber of a reliable Ford vehicle, they know they can come to Elk Grove Ford. We've been your local home for these great vehicles for some time now, and we look forward to continuing to serve Acampo and Wilton drivers with brand-new ...
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9645 Auto Center Dr

Elk Grove, CA

95757

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Showing 1,399 reviews

May 01, 2025

Good service from Brad and crew yesterday after car shut iself off at speed and had to be "towed" More

by gjm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad and Mechanic
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May 02, 2025 -

Elk Grove Ford responded

Thank you for your review. We will share your compliments with Brad and the team, and we look forward to working with you again! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 01, 2025

Great we love it we have bought 2 vehicles from Elk Grove ford. We had a good time. We will continue going More

by REDDJD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2025 -

Elk Grove Ford responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 29, 2025

There was an issue with my recent purchase and the whole team came together to make it right. More

by AJOHNPEER
Recommend Dealer
Yes
Employees Worked With
Brad
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Apr 30, 2025 -

Elk Grove Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Elk Grove Ford, we look forward to having you as a valued customer for many years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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April 28, 2025

Friendly staff. Jason was coversent with the Electric trucks ... I very much appreciated his knowledge ... thank you More

by COOPERANDCOMPANYLODI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason
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Apr 28, 2025 -

Elk Grove Ford responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Elk Grove Ford are glad to have you as a customer. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 28, 2025

Brought up a leaking issue which I wasn't even there for. Great attitude and customer service skills More

by EBURNS90
Recommend Dealer
Yes
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Apr 28, 2025 -

Elk Grove Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 28, 2025

Quick Lane provided great service. They were professional, polite and I didn't have to wait very long. More

by TRTJOHNSON
Recommend Dealer
Yes
Employees Worked With
Quick Lane
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Apr 28, 2025 -

Elk Grove Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 27, 2025

Great communication throughout my service from Brad. They explained and resolved all my issues I will continue to bring my Ford vehicles to Elk Grove Ford because of Brad More

by Joepena0
Recommend Dealer
Yes
Employees Worked With
Brad
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Apr 27, 2025 -

Elk Grove Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 27, 2025

I asked for an oil change not the works. Everything was marked good... driver wiper blade making noise and coming apart. Cabin air filter is installed upside-down and is dirty. More

by Jefejose
Recommend Dealer
No
Employees Worked With
Crap... I asked for an oil change. Not the works.
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May 01, 2025 -

Elk Grove Ford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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April 27, 2025

Excellent service. They were on time and communicated very well. I will be returning again. More

by CPHILLIPS15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 27, 2025 -

Elk Grove Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Elk Grove Ford! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 27, 2025

I had an appointment to have my car checked at 8:15. By 10:15 I hadn't heard anything. I went to find Mike to check the status. He said he was getting an estimate together. An hour later I had to find h More

by Christina.booth78
Recommend Dealer
No
Employees Worked With
Mike
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May 01, 2025 -

Elk Grove Ford responded

Christina, thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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