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Elk Grove Ford

Elk Grove, CA

Overview
Employees
Reviews
4.4
1,204 Reviews
Welcome to Elk Grove Ford, Proudly Serving the Greater Acampo and Wilton, CA Areas Here in the Elk Grove area, when drivers are searching for the renowned quality and caliber of a reliable Ford vehicle, they know they can come to Elk Grove Ford. We've been your local home for these great vehicles for some time now, and we look forward to continuing to serve Acampo and Wilton drivers with brand-new and pre-owned vehicles for a long time to come. We're committed to serving our customers in Galt and Herald with sales, selection, service, financing, and much more. Committed to Serving Elk Grove Drivers with Topnotch Customer Service Standards Our dealership is staffed with only the best automotive professionals in the Elk Grove area. We work hard to bring our customers a broad selection of brand-new vehicles from the latest lineup of Ford cars, trucks and SUVs. Our teams can work with you to find the best new or used vehicle for your needs, the best finance deal for your budget, and much more. With service, parts, and sales help all under one roof, you'll never have to look elsewhere for your automotive needs again. The Journey to Your Next Car, Truck or SUV Starts Today Have Ford questions? Elk Grove Ford has the answers, so give us a call at your convenience. Or, if you prefer face-to-face interaction, we're an easy drive from Acampo, Galt, Herald or Wilton so come see us in Elk Grove to speak with one of our friendly and experienced representatives. We're looking forward to meeting you.
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9645 Auto Center Dr

Elk Grove, CA

95757

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Showing 1,204 reviews

December 10, 2024

The EG Ford Service Department seems very disorganized starting with making an appointment online, moving to incomplete descriptions of services to be performed right up to arranging customer pick ups and More

by corona100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason
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Dec 13, 2024 -

Elk Grove Ford responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 10, 2024

Bought my F 150 there and the people delta with were very helpful. The service dept is excellent! More

by FSDELGADO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2024 -

Elk Grove Ford responded

Thanks for sharing about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 08, 2024

I was a long time customer at this location until I moved. I was back in the area and decided to stop by Quick Lane for oil change More

by TWATERFORD8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moose
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Dec 09, 2024 -

Elk Grove Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 08, 2024

Mike was great he got me in and taken care of while I waited so I didn't have to go home. More

by mikcoyour
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
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Dec 09, 2024 -

Elk Grove Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Mike and our team. Please don't hesitate to let us know if we can be of further assistance. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 08, 2024

The quick lane is a very convenient alternate service for customers who just need an oil change or tire repair. More

by 49erfan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

Elk Grove Ford responded

Thanks for sharing about your experience with Elk Grove Ford. Cale and our team appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 06, 2024

The service provided by the team at Elk Grove Ford go above and beyond. They are truly helpful and honest. Cant wait to work with them again, soon! More

by CSPENCER5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rachel Wood,
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Dec 09, 2024 -

Elk Grove Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Cale, Rachel, and our team, and we look forward to working with you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 06, 2024

Salesperson did well but had some issues with service not communicating with me and giving some misinformation. I plan to cancel the warranty and even though I have bought two cars there I am unlikely to buy More

by treyshooter5
Recommend Dealer
No
Employees Worked With
Steve Montana
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Dec 12, 2024 -

Elk Grove Ford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 06, 2024

The back up camera does not function properly now And that was a recall that was supposedly fixed. More

by mellomchl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department, but I don’t have any names
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Dec 09, 2024 -

Elk Grove Ford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 04, 2024

Stephen Provided us with the best vehicle. Well knowledge, and very respectful will definitely recommend him. More

by EVELYNOCHOA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2024 -

Elk Grove Ford responded

Thank you so much for your wonderful review! We are thrilled that Stephen had the opportunity to provide you with great service. We thank you for choosing Elk Grove Ford! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 04, 2024

Service was great. Seemed they took care of all the things I requested and then some. I originally was irritated with communication however after I got a hold of the le More

by snowmanrents
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nike shoe drawer
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Dec 04, 2024 -

Elk Grove Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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