Elk Grove Ford

Bad bad service. They had my truck for almost 2 weeks, I kept contacting them for updates and they kept pushing it off. Took forever to get it back. My truck has some They had my truck for almost 2 weeks, I kept contacting them for updates and they kept pushing it off. Took forever to get it back. My truck has some electrical issues regarding the towing system. Took them forever to fix it. Then I get the truck back after they fixed the towing issue and the towing issue was still there. I contacted my service representative to tell them that they didn’t correct the issue and he said I would have to pay a diagnostic fee to diagnose the same issue that I already had diagnosed and corrected wrong. In addition my truck had some other electrical issues but they said my truck needed some recall update that should fix those. I asked the service representative if the issues had been corrected by that update they had to do and he said that everything had been corrected. Get the truck back and literally every electrical issue is still there. In addition when I brought the truck in the towing issue caused other issues in my truck but suddenly there is something wrong with my transmission so I had to randomly pay a fee to diagnosis for the transmission issue despite the fact I never asked them to diagnose that. I literally paid for nothing I feel like. Everything is the same from when I brought my truck in originally. Such a waste of money and time. I am going to go to a different ford location next time. I had heard some bad things about this location and now I can definitely confirm them. My boyfriend also took his truck there a couple of months before and wasn’t super impressed either. More

Worst service. They didn't even have oil filter for my Shelby gt350.On the replacement sticker they put 5W30 oil instead of 5W50.Hopefully they used the right oil.I They didn't even have oil filter for my Shelby gt350.On the replacement sticker they put 5W30 oil instead of 5W50.Hopefully they used the right oil.I tried to call them and they said its probably a mistake but as long as the paperwork says 5w50. Paperwork is just so they can charge me for that stuff.Anyways if something happens to the engine I'll have to sue them bcuz they put the wrong oil. Would never recommend elk Grove ford quick lane even tho they're considered ford dealership. I'm never taking my gt350 overthere ever again. More

Always taken care of at Elk Grove ford! Their service is always timely and they get the job done. Their service is always timely and they get the job done. More

Good service will come again soon! ! On time quick services. Trustworthy I am very please with!!! ! On time quick services. Trustworthy I am very please with!!! More

Great experience, returned on time as promised. Wonderful friendly staff, very professional. Would highly recommend. Wonderful friendly staff, very professional. Would highly recommend. More

Friendly, efficient, and very respectful. I will continue to return for services on all my Ford vehicles. I will continue to return for services on all my Ford vehicles. More

Brought in for a recall on a Saturday it was very quickly and done professionally quickly and done professionally More

Staff were friendly and were concerned to fix the problem with my vehicle. The pick up and drop off service they offer was great. Mike was excellent to work with. with my vehicle. The pick up and drop off service they offer was great. Mike was excellent to work with. More

Very poor customer interactions. Made an 0800 appt online for a service interval and a recall. Arrived 15 minutes early, found nobody was checking in arrivals. Finally found a servic Made an 0800 appt online for a service interval and a recall. Arrived 15 minutes early, found nobody was checking in arrivals. Finally found a service adviser who said that I needed to check in with the cashier. The casher said I needed to check in across the breezeway with the Speed Lane casher. The Speed Lane casher said I had parked in the wrong lane, but he checked me in anyway. Even with an appointment and arriving promptly, I was advised my car wouldn't be seen for at least an hour and a half. Also was told that I needed to schedule a new appointment for the recall, because nobody reads the notes customers make in the online appointments. All of this could easily have been fixed by (1) having someone read the customer notes on each online appointment, (2) letting customers know in advance which lane and check in need to be used when they arrive, and (3) posting prominent signs in the arrival area saying "Please park and check in with our cashier." Also (4) when a recall is involved, contact the customer to let them know it needs a separate appointment. More

Bought my truck here and all service has been done here. Everything has been a great experience!!! Everything has been a great experience!!! More