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Elk Grove Ford

Elk Grove, CA

Overview
Employees
Reviews
4.4
1,295 Reviews
Welcome to Elk Grove Ford, Proudly Serving the Greater Acampo and Wilton, CA Areas Here in the Elk Grove area, when drivers are searching for the renowned quality and caliber of a reliable Ford vehicle, they know they can come to Elk Grove Ford. We've been your local home for these great vehicles for some time now, and we look forward to continuing to serve Acampo and Wilton drivers with brand-new and pre-owned vehicles for a long time to come. We're committed to serving our customers in Galt and Herald with sales, selection, service, financing, and much more. Committed to Serving Elk Grove Drivers with Topnotch Customer Service Standards Our dealership is staffed with only the best automotive professionals in the Elk Grove area. We work hard to bring our customers a broad selection of brand-new vehicles from the latest lineup of Ford cars, trucks and SUVs. Our teams can work with you to find the best new or used vehicle for your needs, the best finance deal for your budget, and much more. With service, parts, and sales help all under one roof, you'll never have to look elsewhere for your automotive needs again. The Journey to Your Next Car, Truck or SUV Starts Today Have Ford questions? Elk Grove Ford has the answers, so give us a call at your convenience. Or, if you prefer face-to-face interaction, we're an easy drive from Acampo, Galt, Herald or Wilton so come see us in Elk Grove to speak with one of our friendly and experienced representatives. We're looking forward to meeting you.
Contact Dealership

9645 Auto Center Dr

Elk Grove, CA

95757

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Showing 1,295 reviews

January 11, 2025

Polite, professional and knowledgeable. Clay, Manny and Rachael were awesome. A very low pressure experience. More

by REDLINE160
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clay , Manny and Rachael. They are 5 stars. Did not meet Cale.
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Jan 13, 2025 -

Elk Grove Ford responded

Here at Elk Grove Ford, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience working with Clay, Manny, and Rachael, and it was a pleasure having you at the dealership. We appreciate your review! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 10, 2025

They went out of their way to accommodate me and the service was great thank you More

by GARY.SCHAFFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2025 -

Elk Grove Ford responded

Thank you so much, Gary, for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 10, 2025

Tgey completed the reapirs quickly. Ziyad was extremely helpful and kept us informed though out. More

by Graci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The cashier was extremely friendly.
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Jan 13, 2025 -

Elk Grove Ford responded

Graci, Thanks for sharing your thoughts about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 10, 2025

Terrible to nonexistent communication this includes the service writer and the service manager. Troubleshooting is pathetic, 39 days to repair a brand new truck. Time estimates for repairs could be classif More

by 12GAUGESIMPSON
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Clay and Rachael
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Jan 13, 2025 -

Elk Grove Ford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Jan 24, 2025 -

12GAUGESIMPSON responded

Cale, I find it interesting that you responded “Publicly” with an apparent interest in my service experience. However, when I responded to your email privately and included my cell number you have yet to call (it’s been 4 days). Perhaps a “Public Response” will encourage you. If you’re still interested in getting to the “bottom of it” Cheers, Dave

January 10, 2025

Staff were friendly and were concerned to fix the problem with my vehicle. The pick up and drop off service they offer was great! More

by boboates
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro
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Jan 10, 2025 -

Elk Grove Ford responded

Thank you, Bob! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Elk Grove Ford. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 10, 2025

Great transaction with Mike in service department he went above and beyond to make it happen More

by robertgavia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike C
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Jan 10, 2025 -

Elk Grove Ford responded

Robert, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Mike met your expectations. Thank you for choosing Elk Grove Ford, we look forward to having you as a valued customer for many years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 10, 2025

The crew there always treats you with courtesy. Our warranty expired but will continue to use their service they are very reliable we are seniors and they always bring us home so we don't have to w More

by amhernandez046
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not good with names both that were there very helpful
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Jan 10, 2025 -

Elk Grove Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Ford to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 10, 2025

My first Ford so far so good, it's a great truck I really love it More

by Chuck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John luna
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Jan 10, 2025 -

Elk Grove Ford responded

Chuck, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Elk Grove Ford! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 10, 2025

Service advisor kept me update at each step to help me understand what work would be needed More

by cherieadame
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2025 -

Elk Grove Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Ford to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 08, 2025

Mike was a pleasure to work with. He explained the diagnosis and the procedure. He facilitated a rental reservation for the time my car would be in the shop More

by KATHY.A.ANTLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike-service advisor
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Jan 08, 2025 -

Elk Grove Ford responded

Kathy, We are very happy to hear Mike provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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