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Elk Grove Ford

Elk Grove, CA

4.4
1,208 Reviews
Welcome to Elk Grove Ford, Proudly Serving the Greater Acampo and Wilton, CA Areas Here in the Elk Grove area, when drivers are searching for the renowned quality and caliber of a reliable Ford vehicle, they know they can come to Elk Grove Ford. We've been your local home for these great vehicles for some time now, and we look forward to continuing to serve Acampo and Wilton drivers with brand-new and pre-owned vehicles for a long time to come. We're committed to serving our customers in Galt and Herald with sales, selection, service, financing, and much more. Committed to Serving Elk Grove Drivers with Topnotch Customer Service Standards Our dealership is staffed with only the best automotive professionals in the Elk Grove area. We work hard to bring our customers a broad selection of brand-new vehicles from the latest lineup of Ford cars, trucks and SUVs. Our teams can work with you to find the best new or used vehicle for your needs, the best finance deal for your budget, and much more. With service, parts, and sales help all under one roof, you'll never have to look elsewhere for your automotive needs again. The Journey to Your Next Car, Truck or SUV Starts Today Have Ford questions? Elk Grove Ford has the answers, so give us a call at your convenience. Or, if you prefer face-to-face interaction, we're an easy drive from Acampo, Galt, Herald or Wilton so come see us in Elk Grove to speak with one of our friendly and experienced representatives. We're looking forward to meeting you.
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9645 Auto Center Dr

Elk Grove, CA

95757

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Showing 1,208 reviews

November 03, 2024

This was the first time I used the service since the ford dealership changed ownership. ? More

by RBSORIAA
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Quick lane service
Nov 04, 2024 -

Elk Grove Ford responded

Thanks for sharing about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 03, 2024

Waiting area could be updated for us to be comfortable and serve some coffee and Chocolate and water. More

by NANAELVIS4
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Soul
Nov 04, 2024 -

Elk Grove Ford responded

Thank you for choosing Elk Grove Ford. We appreciate your feedback and look forward to having you as one of our valued customers for many more years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 03, 2024

Great customer service very helpful and very good on time I love it when I’m told something and it goes well More

by Msdeerob
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Elk Grove Ford responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Elk Grove Ford! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

October 31, 2024

As always, service was great! They even delivered my car back to the house. Everyone is friendly and does their best to solve my issues. More

by CATHYDERICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Elk Grove Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

October 31, 2024

Very simple and straightforward process! Everyone was kind and a big help. Jason was great! More

by Gabriellegarcia46
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Jason Bruecker
Nov 01, 2024 -

Elk Grove Ford responded

Thanks for sharing about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

October 30, 2024

My Service writer, Bill L understood my Recall issue and personally checked the part to confirm it was in stock. He booked the appointment for the very next morning. My truck was in and out in two hours. A More

by tmooney
Service Price Transparency
Service Time
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Recommend Dealer
Yes
Employees Worked With
Bill Leia?
Oct 30, 2024 -

Elk Grove Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

October 29, 2024

I have found them to be dependable and courteous whenever I bring my vehicle in for service of any kind. More

by A.GILDERSLEEVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Elk Grove Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Elk Grove Ford! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

October 29, 2024

Needed my ford explorer for a trip to bay area needed front axle replacement. Did the repair under warrany while i waited(3hrs). Went out of the way so i did not have to rent a car More

by Imbusy39
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Michael capas service
Oct 29, 2024 -

Elk Grove Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

October 29, 2024

The service manager was great always kept me updated everything was done very promptly thank you More

by JULIO.CARRASCO
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Tony fleet service manager
Oct 29, 2024 -

Elk Grove Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Elk Grove Ford, Julio, we look forward to having you as a valued customer for many years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

October 28, 2024

Windshield wiper fluid was not changed, failed to remove maintenance required, tire pressure sign still on. More

by ferowgivan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cale Wood
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2024 -

Elk Grove Ford responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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