Elk Grove Ford

The service dept performed all requested work that day, and then upon completion they even offered a valet service to bring my vehicle to my home, saving me a ride out to the dealership to pick up! and then upon completion they even offered a valet service to bring my vehicle to my home, saving me a ride out to the dealership to pick up! More

It was easy to make an appointment online and openings were available the very next day. After arriving at the dealership I was taken care of right away and provided a free shuttle service to get home. Al were available the very next day. After arriving at the dealership I was taken care of right away and provided a free shuttle service to get home. Although it took about a week for the repair due to having to order the part from back east, my vehicle was repaired successfully and is still working good. More

It was great. Tony is a great person Tony takes great care of my truck Tony is a great person Tony takes great care of my truck More

Customer service was excellent here! I contacted the dealership via email in the evening to determine whether they had a model meeting my specifications that I could see. Chris and John I contacted the dealership via email in the evening to determine whether they had a model meeting my specifications that I could see. Chris and John contacted me by the next morning, determined they had a close match, so I decided to come in. They were extremely responsive to all my concerns and made sure the deal fit my needs. They also did not try to pressure me into purchasing something I did not want. I received fair value on my trade-in and my new vehicle was delivered to my home. No complaints! Best purchasing experience ever! More

Very good at keeping us informed which is important when working & managing a fleet of trucks! If communication is good all the other issues fall away. Great customer service when on site. Professional an working & managing a fleet of trucks! If communication is good all the other issues fall away. Great customer service when on site. Professional and pleasant More

I drive past other Ford stores to go here. It is worth my time because they take care of me better. It is worth my time because they take care of me better. More

Customer service representative was pleasant to deal with. I had put off getting the emissions correction appointment made and when I did leave a message, she got back to me quickly and set up the appoi with. I had put off getting the emissions correction appointment made and when I did leave a message, she got back to me quickly and set up the appointment super quickly. The technician was nice & friendly and performed h the updates and minor checkups right at my house. In less than an hour all was done and he brought me my keys and gave me the paperwork I need to turn in and I signed the forms verifying he serviced the car. More

Car was delivered in front as requested since I have back problems and can’t walk around looking for my car. problems and can’t walk around looking for my car. More

Everyone was very accommodating, from service to the mobile tech. We now have a local shop for our car! mobile tech. We now have a local shop for our car! More

My salesman Steve Magana was top notch. He was the best salesman I've dealt with in a very long time. He made my buying effortless and I appreciated all his expertise and professionalism. He was the best salesman I've dealt with in a very long time. He made my buying effortless and I appreciated all his expertise and professionalism. More