Elk Grove Ford

Amazing dealership we worked out a dealer over the phone after constantly looking for a Bronco, this dealer was reasonable and Sal Escorcia was who I was in constant contact with, gave me all the informat after constantly looking for a Bronco, this dealer was reasonable and Sal Escorcia was who I was in constant contact with, gave me all the information and more and extremely knowledgeable. He kept me updated through the whole process and he always responded to my messages even when he was not at the dealership. Great experience even if you are looking from another state give this dealership a chance. The bronco is beautiful and more than I could have ever expected thank you Sal and everyone who helped at elk grove ford. More

I'm totally happy with the service I received from thier sales rep. John Luna I have purchased 2 vehicles from Elk Grove Ford and John helped me both times. Great dealership ! sales rep. John Luna I have purchased 2 vehicles from Elk Grove Ford and John helped me both times. Great dealership ! More

We had the pleasure of working with Erik Ventura, Rachel Wood, and Robert Morales. They worked as an excellent, professional team to make our dreams happen!! Everything went so smooth from start to finish Wood, and Robert Morales. They worked as an excellent, professional team to make our dreams happen!! Everything went so smooth from start to finish, even with our 3 kiddos tagging along. Couldn’t recommend this team enough!! More

My Ford needed a transmission high cost. They bought it from me and sold me a used chevy. Has had nothing but issues since day one that they won't fix in their dime. Extended warranty may or They bought it from me and sold me a used chevy. Has had nothing but issues since day one that they won't fix in their dime. Extended warranty may or may not cover something but they won't give chevy the right number. Chevy has had my car for five days now. Thanks Ford... For nothing.... More

Update to my last review. Elk Grove Ford to me the repair was a $3100 timing chain replacement from just the experienced shop foreman hearing it. Took it to a honest mechanic Elk Grove Ford to me the repair was a $3100 timing chain replacement from just the experienced shop foreman hearing it. Took it to a honest mechanic and it was on the idler pulley going out. Once again stay away from Elk Grove Ford and their “EXPERIENCED TECHNICIANS”. Now I know why tue shop foreman said he’s keeping the lights on at this dealership. He’s ripping customers off with unnecessary, costly repairs More

My wife and I went looking to test drive an Expedition Max which we did not intend to buy, it did not meet our wants for our next vehicle. We sent up an appointment with our salesperson, Erik Ventura, an Max which we did not intend to buy, it did not meet our wants for our next vehicle. We sent up an appointment with our salesperson, Erik Ventura, and he helped us test drive the vehicle. While talking and telling him we did not intend to buy this particular Expedition, he and general sales manager Rachel Wood offered to help us find a vehicle we would be interested in. By the end of the day, they found a vehicle and had it delivered to Elk Grove Ford by the next day. We returned a day later and test drove and purchased the vehicle. Erik, Rachel and the finance manager, Tony, were all kind, straight forward, and helpful. The sales and finance staff is a professional group of people my family had the pleasure to work with. More

My salesperson, Erik Ventura, helped me get into a highly sought after Maverick XLT! The process was relatively smooth and the finance person was nice as well. I enjoyed working with them as they were down t sought after Maverick XLT! The process was relatively smooth and the finance person was nice as well. I enjoyed working with them as they were down to earth. The only thing I didn’t like was the $$$ dealer markup but I’m thinking that’s the going rate for hot cars/trucks! More

I would like to say i bought my car here last year that was a very fast experience and they low balled me on my trade in. Secondly Kyle the service manger is one nasty human being! I hate that i have to de was a very fast experience and they low balled me on my trade in. Secondly Kyle the service manger is one nasty human being! I hate that i have to deal with him everytime i get my car fixed. he is so rude and terrible customer service. My extended warranty is set up to go through them first when i have a JEEP! you would think you would go to jeep not ford to get your car fixed. He said well you can’t fix it and there’s nothing you can do and just nasty. i will never recommend this place i hope someone talks to him and gives him a lesson on customer service! I paid 40k for my car so i feel as i should get some better service! also i have had not so pleasant interaction with finance as well too long to keep going on and on’ DO NOT BUY YOUR CAR HERE! More

If I could give less than a 1 star I would ABSOLUTELY give them a minus 4. After waiting 8 months to get the pickup I ordered,everything that I was told they would do, they did not. It was agreed on that give them a minus 4. After waiting 8 months to get the pickup I ordered,everything that I was told they would do, they did not. It was agreed on that all of my personal electronics would be switched over to my new pickup. NOT! I was told they would finance through my bank. NOT! I was supposed to get one trade in value for my trade in, instead it was much lower due to miles.... (had to get to work somehow). EVERYTHING the salesman said was a lie! When I did finally get my new pickup it was dirty and had minor scratches. They didn't even install the mud flaps or the plugs in the bed for the trailer hitch. They told us "some pickups don't come with them. we tried to get ahold of the salesman the next day, he was conveniently not there, next day...camping....ect. Not only will I NEVER buy another vehicle at Elk Grove Ford California, I strongly recommend that nobody else does ( unless you enjoy getting lied to). When it was all said and done they ran my 819 credit score through 4 different finance companies, which dropped my score 19 points. I was able to refinance it 2 weeks later (at my bank) for a lower payment AND lower interest rate. More

Made an appointment to get new tires and an oil change. When I arrive they tell me they can’t even order new tires because they got bought out and need to wait for the system to reset to get access to the When I arrive they tell me they can’t even order new tires because they got bought out and need to wait for the system to reset to get access to the system. Hopefully they could order tires on Monday, this was Thursday. Go to any other Ford dealer but Elk Grove Ford! More