Elk Grove Ford - Service Center

Way better than Big valley ford in Stockton. Service sept has been excellent as has the salesperson that helped me Service sept has been excellent as has the salesperson that helped me More

I went in for an oil change on my dodge ram because I have a lifetime oil changes with the Lithia dealership. I picked up my truck and drove it back to Lodi and by the time I got back to Lodi, I had a wa have a lifetime oil changes with the Lithia dealership. I picked up my truck and drove it back to Lodi and by the time I got back to Lodi, I had a warning that my coolant level was low. I checked the paperwork and everything was marked as good on all the fluid levels. I called the dealership and was told that they were not able to top off the coolant in my truck because it was a ram and it uses different coolant than the Ford dealership. If that were the case they had marked off that all fluid levels were good, and there was no mention of anything wrong When I picked up the truck. Very poor customer service and I’m very disappointed in this Lithia dealership. I’ve had nothing but great experiences with the Lithia dealership we purchased the truck from in Washington state More

Great service & work, very professional Very happy. I would highly recommend I will return Thank you I would highly recommend I will return Thank you More

I called 4x within 3 days to get a call back about a recall. I’ve never had a vehicle with a recall before. No one ever called me back. I had to keep calling and finally got someone who said they got n recall. I’ve never had a vehicle with a recall before. No one ever called me back. I had to keep calling and finally got someone who said they got no messages but I got a call log that says I did. Now I have to wait weeks for the parts to get in. Not cool. Def wouldn’t ever purchase a ford from them. More