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Elk Grove Ford - Service Center

Elk Grove, CA

4.3
501 Reviews

501 Reviews of Elk Grove Ford - Service Center

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June 07, 2024

Elk Grove ford is an amazing place, everything went smoothly and fast. And the service advisor Linda was amazing and very helpful. More

by KENRIU_PANDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Linda Duran
Jun 09, 2024 -

Elk Grove Ford responded

Thank you for your business and this review. We're happy to hear that Linda and our team were able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 07, 2024

On a Thursday at 9:30am, waited 3. 5 hours for an oil change and tire rotation. More

by jflewellyn83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cale Wood
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2024 -

Elk Grove Ford responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 06, 2024

I was very happy to get an appointment so quick for my AC issue problem More

by brwnsgr_94509
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2024 -

Elk Grove Ford responded

Thanks for sharing your thoughts about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 05, 2024

I took my car to get serviced by you guys back on February 2024, but you said you were going to call me back, I haven’t received a call back from you until today More

by MJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Linda Duran
Jun 09, 2024 -

Elk Grove Ford responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 05, 2024

Professional,fast,and friendly service. They provide you with such a clean environment. Love it! More

by VICTORIAALFORD57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike,Kay,
Jun 06, 2024 -

Elk Grove Ford responded

Thank you, Victoria, for choosing Elk Grove Ford. Your feedback and rating mean a lot to us. We're glad we could help, and we hope to see you again! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 05, 2024

The customer service was amazing! Very helpful with all the questions that I had. Has real good information and great communication. More

by Rocco19752023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2024 -

Elk Grove Ford responded

Thank you so much, Rocco, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Ford to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 03, 2024

Nicholas Mortensen customer service was awesome together with the truck being delivered home without any problems . More

by ronish.raman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Elk Grove Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Nicholas met your expectations. Thank you again for choosing Elk Grove Ford, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 02, 2024

Much faster this time than last year. You were able to accommodate transmission fluid change in addition to scheduled “The Works” service. You were not able to accommodate updating my sy More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quick lube
Jun 03, 2024 -

Elk Grove Ford responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Dan, feel free to contact us at your convenience. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 01, 2024

The technician was prompt, knowledgeable, and very courteous. The mobile service is a great way to get this dine! More

by ROd_BRETON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Elk Grove Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 01, 2024

Excellent service and the Staffs are very helpful. Thank you so much for your service. Your service id excellent. i got My car early that it was ptomised. Thanks sgsin. More

by mariconcept
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nikki
Jun 03, 2024 -

Elk Grove Ford responded

Thanks for sharing about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com