Elk Grove Ford - Service Center

Let me drop the car off before they opened. When I went to pick it up, it wasn't quite finished. I explained I had an appointment, so they expedited the paperwork so I could get to my appointme When I went to pick it up, it wasn't quite finished. I explained I had an appointment, so they expedited the paperwork so I could get to my appointment on time. More

Dropped car off for oil change. Served immediately and quickly. Was able to quickly complete transaction on way out a couple of hours later. Served immediately and quickly. Was able to quickly complete transaction on way out a couple of hours later. More

Perfect customer service Everything was fast and easy I would recommend people to come here for the ford needs would recommend people to come here for the ford needs More

I've had good experiences! Work was finished sooner than expected. We're very many cars in Work was finished sooner than expected. We're very many cars in More

Always. have given great service and follow up on when my vehicle will be ready have given great service and follow up on when my vehicle will be ready More

I did not have an appointment the ladies at the cashier desk did not want to help me finally they took me too Nick and he was awsome. desk did not want to help me finally they took me too Nick and he was awsome. More

Easy to book appointments and goes above and beyond to make sure my car sits in the lot for the least time possible, when being Worked on make sure my car sits in the lot for the least time possible, when being Worked on More

Nick greeted me promptly and communicated well Process was simple to schedule online. Friendly staff. was simple to schedule online. Friendly staff. More

I brought my vehicle to the dealership for repair of a large scrape and several small scratches that were on my made to order truck when I purchased it. I called 3 times before Elizabeth called me to sche large scrape and several small scratches that were on my made to order truck when I purchased it. I called 3 times before Elizabeth called me to schedule an appointment. I was told it would take 3 days, but upon arrival that changed to 2 weeks. The day before I was to pick it up, I was told they needed to keep it for another 5 days and I would be called to pick it up. When it was the afternoon of pickup day, I started calling to make sure my truck. After several calls and hours, I was told I could come pick it up at 6pm. 10 minutes later, I was told they needed to keep the truck for another week because the biggest scrape and permaplate was not done. I took the truck back without the scrape or permaplate being done. I am waiting for a 3rd party body shop arranged by Sarah Gublich to schedule me to fix the scrape. I have requested a refund of the permaplate fee. More

Very friendly from cashier to service person to Irene to transport driver! Key always make your trip home or back to the dealership a great experience! transport driver! Key always make your trip home or back to the dealership a great experience! More