Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Elk Grove Ford - Service Center
Elk Grove, CA
501 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Purchase Time
Workmanship
Service Time
Service Communication
501 Reviews of Elk Grove Ford - Service Center
Sort by
December 02, 2023
I purchased brand new truck From guys my heater doesn't work and air back light on? I go and then they give me $2900Estimate. Only 70,000 mile I'm not happy with you work and air back light on? I go and then they give me $2900Estimate. Only 70,000 mile I'm not happy with you More
by Pakhabib2002
Verified Customer
Helpful December 01, 2023
I purchased 'the works' oil change package. I also had a coupon for this package for $89.99. Additional charges for diesel. I was charged $179 and told the coupon didn't apply for diesel oil ch I also had a coupon for this package for $89.99. Additional charges for diesel. I was charged $179 and told the coupon didn't apply for diesel oil changes. I also did not receive a tire rotation which was included in the package purchased. More
by JAKEHNTZ
November 30, 2023
only come back for service & sales because Rachel is the very best. would even consider her to buy my next Toyota 4Runner at another dealership 👍🏻🤠 very best. would even consider her to buy my next Toyota 4Runner at another dealership 👍🏻🤠 More
by RSRBDOC
Employees Worked With
Austin
November 30, 2023
Poor customer service culture at this dealership from sales to service. They just don't care! sales to service. They just don't care! More
by CDOUGSR
Employees Worked With
Do t remember his name. But it was prior to my visit. It was soooo difficult to get an appointment by phone that I had to drive to the dealership to make an appointment.
November 30, 2023
Communication was poor. Appt at 9.. not checked in for 20 minutes after arrival. Sounded like employee possibly not on property to check me in. Had to reach out and was give Appt at 9.. not checked in for 20 minutes after arrival. Sounded like employee possibly not on property to check me in. Had to reach out and was given wrong info initially. No greeting or acknowledgement upon return only person in lobby. Yes, person was on computer, but some kind of acknowledgement they noticed you there as couldn’t see their face. Also, the company needs bilingual front counter/ check in staff. Had to assist and receptionist didn’t try to find someone obvious language barrier. Since I started using this dealer in 2015 service has gone down on my opinion and interactions. More
by RARIE.68
Employees Worked With
Unknown names service Dept desk staff and check out staff and service rep on 11/21/23
November 30, 2023
When the car was there had great communication with my service rep. The second I picked up the car it took them a week to get back to me regarding a question I had and in the end there only answer was to service rep. The second I picked up the car it took them a week to get back to me regarding a question I had and in the end there only answer was to contact corporate. More
by Lmsmith2d
Employees Worked With
