Elk Grove Ford - Service Center

I purchased 'the works' oil change package. I also had a coupon for this package for $89.99. Additional charges for diesel. I was charged $179 and told the coupon didn't apply for diesel oil ch I also had a coupon for this package for $89.99. Additional charges for diesel. I was charged $179 and told the coupon didn't apply for diesel oil changes. I also did not receive a tire rotation which was included in the package purchased. More

only come back for service & sales because Rachel is the very best. would even consider her to buy my next Toyota 4Runner at another dealership 👍🏻🤠 very best. would even consider her to buy my next Toyota 4Runner at another dealership 👍🏻🤠 More

Poor customer service culture at this dealership from sales to service. They just don't care! sales to service. They just don't care! More

Communication was poor. Appt at 9.. not checked in for 20 minutes after arrival. Sounded like employee possibly not on property to check me in. Had to reach out and was give Appt at 9.. not checked in for 20 minutes after arrival. Sounded like employee possibly not on property to check me in. Had to reach out and was given wrong info initially. No greeting or acknowledgement upon return only person in lobby. Yes, person was on computer, but some kind of acknowledgement they noticed you there as couldn’t see their face. Also, the company needs bilingual front counter/ check in staff. Had to assist and receptionist didn’t try to find someone obvious language barrier. Since I started using this dealer in 2015 service has gone down on my opinion and interactions. More

When the car was there had great communication with my service rep. The second I picked up the car it took them a week to get back to me regarding a question I had and in the end there only answer was to service rep. The second I picked up the car it took them a week to get back to me regarding a question I had and in the end there only answer was to contact corporate. More

Service manager Jason did things the right way. Professional. Accommodating. Above and beyond to make sure my experience was done well. Professional. Accommodating. Above and beyond to make sure my experience was done well. More

Very busy and hard to schedule and hard to reproduce any issues. Have to return to complete. issues. Have to return to complete. More

I wsnt expecting to have to look for my car when i picked it up it up More

Able to fix my concern regarding my car. Nick is very pleasant.and willing to help right away Nick is very pleasant.and willing to help right away More

While I have had some issues with the general service department, the fleet service has always been excellent. department, the fleet service has always been excellent. More