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Elk Grove Ford - Service Center

Elk Grove, CA

4.3
510 Reviews

510 Reviews of Elk Grove Ford - Service Center

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November 29, 2023

Able to fix my concern regarding my car. Nick is very pleasant.and willing to help right away More

by MARIDURA7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 30, 2023 -

Elk Grove Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Helpful
November 29, 2023

Good service! ! Only took one hour for an oil change. Employees were very nice and courteous. More

by lilbit808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 30, 2023 -

Elk Grove Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Helpful
November 29, 2023

Great work. A bit slow. 2 1/2 hours for an oil change is quite long. You guys need to hire more people. More

by Hughestrada77
Recommend Dealer
Yes
Employees Worked With
Omar I think
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Nov 30, 2023 -

Elk Grove Ford responded

Thank you for taking the time to share your thoughts on working with our team. If you would like to further discuss your visit, feel free to contact us at your convenience. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Helpful
November 29, 2023

Great and quick service The service advisor was very respectful and very attentive. Best ever. More

by BGP84
Recommend Dealer
Yes
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Nov 30, 2023 -

Elk Grove Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Helpful
November 28, 2023

I was treated with courtesy by everyone I encountered. The problem with my vehicle was resolved professionally. More

by JANETMZN
Recommend Dealer
Yes
Employees Worked With
Michael and Jason with the maintenance department
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Nov 28, 2023 -

Elk Grove Ford responded

Janet, Thank you for the kind words for our service department! We look forward to sharing your compliments with Michael and Jason and don't hesitate to let us know if we can be of further assistance. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Helpful
November 28, 2023

They told me it would be an hour. It was 3 hours for a simple oil change. More

by Damian Inman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2023 -

Elk Grove Ford responded

Damian, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Elk Grove Ford, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Helpful
November 26, 2023

Timely service and repairs! Will use this service again. Thanks to Randy! My new service agent. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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Nov 27, 2023 -

Elk Grove Ford responded

Thank you so much for your kind words, Steve, and for taking the time to leave us this wonderful feedback! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Helpful
November 26, 2023

Jason did s great job getting my truck scheduled in for warranty repairs. Thanks for the pickup and delivery. More

by ronbatch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
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Nov 27, 2023 -

Elk Grove Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Jason delivered such a great experience! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Helpful
November 26, 2023

He was very professional and helped with extra questions. Very quick and polite ,good job ! More

by irynanikolus
Recommend Dealer
Yes
Employees Worked With
Mike
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Nov 27, 2023 -

Elk Grove Ford responded

Thanks for sharing about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Helpful
November 26, 2023

They told me that an oil change was $99 and everything was included, but that’s was for the works. The oil change was only 49. Not really an honest way to do business, More

by aaron.turner09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 27, 2023 -

Elk Grove Ford responded

Thank you for your review. We're sorry your visit didn't go as planned, Aaron, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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