Elk Grove Ford - Service Center

Wish I remember his name, it the tech at Quick Lane was very helpful with my tire emergency. Also, he handled everything quickly! very helpful with my tire emergency. Also, he handled everything quickly! More

I was in and out in record time. Very great service. The person who was serving me had a wonderful attitude. Very great service. The person who was serving me had a wonderful attitude. More

I love that I can walk right in and get my truck serviced very fast and speedy. Everybody's very professional and niece. Thank you very fast and speedy. Everybody's very professional and niece. Thank you More

Diagnosis prices were extremely high, not ideal for people with no warranty insurance. $200+ for a diagnosis check and thats per check!! If I had three different concerns, that would be a total $600+ j people with no warranty insurance. $200+ for a diagnosis check and thats per check!! If I had three different concerns, that would be a total $600+ just to check, on top of parts and labor costs for each concern. Crazy. More

I requested a full synthetic oil change, they offered to complete my rear view camera recall. Everything was completed on time as expected and my vehicle was clean and available for pickup. Great customer s complete my rear view camera recall. Everything was completed on time as expected and my vehicle was clean and available for pickup. Great customer service, thanks! More

Appointment time scheduled. Asked that the service advisor call me beforehand so I could try to gage how long the appointment will be. No call. Got to the appointment on time. Asked that the service advisor call me beforehand so I could try to gage how long the appointment will be. No call. Got to the appointment on time. Service advisor was not at the dealership when appointment time came. Another service advisor explained that when the assigned service advisor would be back, then the techs go on lunch. It would be 2hours before someone could look at my vehicle. No phone call or text notification of this inability to service my vehicle at the time of the appointment. The service advisor I spoke with acted like it was no big deal & business as usual. Complete disregard of my time. Appointments should not be scheduled if this is the case. Most of us need the use of our vehicles, and those like me who drive for a living need to know the duration & time the vehicle will not be accessible. Unacceptable. Poor communication & dismal customer service. Ultimately the assigned advisor admitted Ford does not notify customers of needed updates for the tech/computers. They wait for a complaint or malfunction rather than updating during an oil change service. I have /purchased the extended service contract. Not even sure if the issue my vehicle went in for is fixed 100%. More

I haven’t had my car servic d here before but the car delivery was clean delivery was clean More

Great service! Immediatly took my vehicle when I arived, and answered all my questions. They also investigated another problem with no additional charge. Kudos EG F Immediatly took my vehicle when I arived, and answered all my questions. They also investigated another problem with no additional charge. Kudos EG Ford. I will be returning in the future. Bill More

Was told they had the part but didn’t. Had to wait another day. Lady on phone was rude and argumentative. Customer service very poor. Had to wait another day. Lady on phone was rude and argumentative. Customer service very poor. More

This is the worst dealership for service. Nobody answers the phone after 12. I scheduled an appointment to do a recall and they didn't have the parts. They told me they call me when the parts Nobody answers the phone after 12. I scheduled an appointment to do a recall and they didn't have the parts. They told me they call me when the parts came but nobody followed up. More