Elk Grove Hyundai - Service Center

I was promised life long free oil & filter changes when I purchased my used Santa Fe. The salesman didn't enter that. Dealer refused to honor. when I purchased my used Santa Fe. The salesman didn't enter that. Dealer refused to honor. More

Although we did not buy our 2007 Sonata here, this is the closest dealer for service. Upon bringing our car in we told them about two issues we were having, a stuck lock on the driver's door, and driver's s closest dealer for service. Upon bringing our car in we told them about two issues we were having, a stuck lock on the driver's door, and driver's seat not operating correctly. We stated that we had bought an extended warranty but weren't sure what it covered. Sean pulled up our information on the screen and said yes we did have the warranty and that it would "probably" be covered. He also explained they diagnosed first, and then asked warranty company if it was covered. Since he seemed to think it was covered, we okayed the work. Long story short, our warranty was a POWER TRAIN warranty only. and nothing we turned in was covered. So, about $250 later, nothing is fixed and nothing is covered. We feel strongly that we should have been told it was a power train warranty only. We would have known it was not covered. When questioned we were told in short, somewhat rude tones, that the up-front money was explained to us ahead of time, and nothing could be done to help cover the cost. We are now in the process of selling this car and will never recommend a Hyundai to anyone, mostly due to their service record and warranty that doesn't cover much that is not "big." We're VERY disappointed in this automaker, and particularly this dealership. More