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Elk Grove Subaru

Elk Grove, CA

4.7
1,784 Reviews

8581 Laguna Grove Dr

Elk Grove, CA

95757

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1,784 Reviews of Elk Grove Subaru

August 08, 2011

My new car buying expeience was very pleasant. I first contacted the dealership by internet inquiring about a car I was interested in. I promptly received an e-mail back from salesman Dickson with answer More

by yosehiker
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
dickson and omar
July 30, 2011

We were offered an excellent price via the internet, and the car lived up to our expectations. The detail work (we drove away in a new car that had been on the lot/in the showroom for three months) was not More

by sunnyview
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Waller
July 30, 2011

I was ready to but a new car. I took my time to read about may car dealerships and decided upon going through the process of purchasing a brand new car with Elk Grove Subaru because they had one of the More

by iroll2dabeat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Waller, Paul Lanza
July 23, 2011

Lasher Elk Grove Subaru was assume. I shopped online and no other dealer came close to their prompt, professional and no BS service! I sent out an e-mail outlining the vehicle that I wanted and in no time More

by jsmann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Waller
July 21, 2011

Thanks to Bob Haley and Omar Feda. It was the best experience I had. Everything was explained, we got answers to all our questions. I got the best price but also by the excellent customer service. P More

by goloboro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Haley, Omar Feda
July 15, 2011

This was the least stressful car transaction I have ever had, and I would recommend their service highly to anyone looking for a vehicle. Thank you! More

by roxysss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Waller & Paul Lanza
July 14, 2011

Wonderful experience! I do almost all of my purchases on the internet and had received numerous price quotes from the dealerships in our area. I chose Elk Grove even though I had to drive 1 1/2 hours to ge More

by Springerboys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Waller/sales and Paul/finance
July 11, 2011

I was unsure about Elk Grove Subaru. I received several emails from different sales people and it seemed like they didn't know that the other was emailing me. Finally, I had responded to Mike Waller, but More

by MJR2011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dickson Yip & Paul K. from Finance
Jul 12, 2011 -

Elk Grove Subaru responded

Hello - We want to thank you for your positive review of our Subaru dealership. We also appreciate the feedback on where we need to improve, which of course will help us improve our business in the future. As you probably know this is a relatively new dealership and like many new businesses there is a learning curve with personal and processes. Your input as a client is by far the most important we can ever receive. We apologize for lack of follow-up and the confusion when we did follow-up. This is not what we want for our customers to experience at any of the Lasher dealerships. Would you mind if I pulled up the details of your contacts with us in our CRM software to discuss with the management at our Subaru dealership? I would just need your VIN, Stock number or name. (the online review will stay confidential) You can call, email or respond. If you would rather not share that is of course OK. We are very grateful for the feedback! Thanks again, Robert Post Ecommerce Director Lasher Auto Group 916-405-2650 x1035 www.lasherauto.com

Jul 13, 2011 -

MJR2011 responded

Hello, I don't mind if you share my online review. (I will probably post another review on Yelp, because that's where I first found some info on your dealership.) However, I do not want to share my VIN or other info. My overall experience was great...just a few things to work on as mentioned above...thank you!

Jul 13, 2011 -

Elk Grove Subaru responded

I totally understand. Thanks again for taking the time to post the review, and of course for your business!

July 03, 2011

I had an excellent experience at Elk Grove Subaru. I set up an appointment to look at a Subaru Impreza, and when I arrived Dickson pulled the car out from the back. They had just gotten the car in the day More

by SpenserWagner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dickson, Paul Lanza
June 23, 2011

My overall experience was excellent!!! The friendliness of the staff members named above provided me with the best customer service I have ever received from a car dealership. I would recommend everyone th More

by Naytaysha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar, Paul, & Dani, David Lang
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