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Elk Grove Toyota - Service Center

Elk Grove, CA

4.5
1,381 Reviews

1,381 Reviews of Elk Grove Toyota - Service Center

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February 04, 2020

I was in and out within an hour. It was a very good experience. The waiting room was excellent. Everyone was polite and helpful. Thank you for a pleasant visit. More

by Dovie Hernandez
Recommend Dealer
Yes
Employees Worked With
Gustavo Nevarez Pe
Feb 06, 2020 -

Elk Grove Toyota responded

Hi Dovie, I am happy to hear that your visit with us was pleasant and fast. We truly value your time and your feedback. Come see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

February 04, 2020

Carly was very professional and courteous. Excellent service as always. I have bought two cars, a 2016 Camry XSE and the one serviced a 2016 Corolla S Plus from Elk Grove Toyota. Everything has been ste More

by LMS
Recommend Dealer
Yes
Employees Worked With
Carly Watkins. 5 Stars
Feb 06, 2020 -

Elk Grove Toyota responded

Hi, Thank you so much for your continued business. I am happy to hear that you always receive excellent customer service. Come see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

February 02, 2020

Great Service Center I purchased my vehicle at Elk Grove Toyota and the service department has serviced it ever since. They are efficient and informative - in addition to More

by Heidi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Nguyen
Feb 03, 2020 -

Elk Grove Toyota responded

Hello Heidi, Thank you for your kind review. I am thrilled to read about your time at our new Express Maintenance facility. Your complete satisfaction is our number one goal. Come see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

January 29, 2020

Facility was new, clean and nice. Service was quick and employees were friendly and knowledge. Only two minor complaints; I made my service appointment online and was assigned Primal Kumar as my service More

by Wfujitani
Recommend Dealer
Yes
Employees Worked With
Kevin Nguyen
Feb 03, 2020 -

Elk Grove Toyota responded

Hello, Thank you so much for providing us with your feedback. I am glad you enjoyed our new facility. I apologize for the address and Advisor issues you experienced. I will be addressing these with our upper management. We truly value your time and your feedback. Come see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

January 27, 2020

I'm questioning if the techs actually check everything during routine maintenance schedule. Cabin air filter marked ok, but when I checked it needed replacement More

by SacBruwin
Recommend Dealer
No
Employees Worked With
A. FLORES
Jan 29, 2020 -

Elk Grove Toyota responded

Hello -- Thank you for reaching out. We'd like to look into this matter further. At your earliest convenience, please contact Jeannette Blair, Customer Relations Manager, at: Jblair@elkgrovetoyota.com or by phone at (916) 405-8000.

January 26, 2020

All customer service good just timing 1 hour extend to one and half hour. In addition can you guys return back the rides from to Toyota location. More

by hayderamuhsin
Recommend Dealer
Yes
Employees Worked With
Gustavo Rios
Jan 27, 2020 -

Elk Grove Toyota responded

Thank you for coming to see us for service. We appreciate your feedback!

January 25, 2020

The service writer was very informative and explained The service writer was very informative and explained the work that was needed The work was done on time. The work was done on time and they also w More

by Jeff
Recommend Dealer
Yes
Employees Worked With
Anthony, Aldrete
Jan 27, 2020 -

Elk Grove Toyota responded

Thank you for coming to see us for service! We are grateful for your business and look forward to working with you again!

January 24, 2020

The team is very responsive to their customers and I love their professionalism. They got me in and in an hour and I sat in a very comfortable setting. More

by Lkelley
Recommend Dealer
Yes
Employees Worked With
Micaela
Jan 27, 2020 -

Elk Grove Toyota responded

We're happy to hear this! Thank you for trusting us with your vehicle!

January 24, 2020

Great job in service. Thank you for looking out for us. We’ve two Toyota products. And enjoy having a place to take them we can trust. And be comfortable at. Thank you. More

by Eric Steiger
Recommend Dealer
Yes
Employees Worked With
Fred Daniels
Jan 27, 2020 -

Elk Grove Toyota responded

Thank you for trusting us with your vehicle! We appreciate your business!

January 24, 2020

Only good things to say about the service and Nick. The Only good things to say about the service and Nick. The greeter before meeting nick was efficient, friendly. The wait was so short I was surprised More

by Elmlizzie
Recommend Dealer
Yes
Employees Worked With
Nicholas Kersten
Jan 27, 2020 -

Elk Grove Toyota responded

We appreciate this feedback and your business! Thank you!

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