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Elk Grove Toyota - Service Center

Elk Grove, CA

4.5
1,372 Reviews

1,372 Reviews of Elk Grove Toyota - Service Center

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October 14, 2019

oil change Express Good job from oil change Express, answer all the Questions that we were concerned about this service I really to impress that the new place that hel More

by Ho tran
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicholas Kersten
Oct 15, 2019 -

Elk Grove Toyota responded

Thank you for your kind words. We are happy to hear that you enjoyed your time with our staff in our Service department. Come back and see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

October 11, 2019

Everything was over the top perfect. Until I reached the cashier. I was upset that the bill was $506.00 when the estimate was $500.00. I explained why I didn’t understand the extra $6.00. She said it was More

by Sue
Recommend Dealer
Yes
Employees Worked With
Ruben Guerrero
Oct 13, 2019 -

Elk Grove Toyota responded

Thank you for coming to see us for service! We apologize for any frustration you experienced on your way out. We hope to have the opportunity to work with you again and provide you with a 5-star experience.

October 11, 2019

Frustrating experience Mark and John were awesome. This is regarding the unexpected, costly, and unsafe brake issues that could have been prevented and inconsistency bw deal More

by UN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joyce
Oct 13, 2019 -

Elk Grove Toyota responded

Hello, We appreciate you reaching out to us regarding your service visit. We're concerned with your experience and would like the opportunity to speak with you directly. At your earliest convenience, please contact Jeannette Blair, Customer Relations Manager, at: Jblair@elkgrovetoyota.com or by phone at (916) 405-8000.

October 10, 2019

Very professional, very accommodating and very nice, and clean service area. The service person I worked with was great and seemed to care about my Vehicle. He even helped me out with a little price discoun More

by BrandonMcC
Recommend Dealer
Yes
Employees Worked With
Service Guy, Don’t remember his name but he was great.
Oct 10, 2019 -

Elk Grove Toyota responded

We appreciate your kind words and continued business! Thank you for trusting us with your vehicle! We look forward to working with you again!

October 10, 2019

Excellent service and new service facilities allowing me to work while I wait for my car service. There is No more waiting in a dreadful line. More

by jjfong98
Recommend Dealer
Yes
Employees Worked With
Samir Khan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2019 -

Elk Grove Toyota responded

Thank you for coming to see us for service! We're happy to hear you had an excellent experience at our new service facility! We look forward to working with you again in the future!

October 09, 2019

30,000 Mile Service This was my first time at the new service building location. I was very impressed with the new excellent facilitites. Also, happy to see the service More

by Toyota
Recommend Dealer
Yes
Employees Worked With
Matthew Shrum
Oct 10, 2019 -

Elk Grove Toyota responded

Thank you for coming to see us at our new service facility! We appreciate your business and kind words!

October 07, 2019

Service was good but took longer than expected. From time it was completed to actually getting vehicle took over 1/2 hr. Couldn’t find anyone to get the truck from back of the lot. More

by Garyc
Recommend Dealer
Yes
Employees Worked With
Victor Reynoso
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2019 -

Elk Grove Toyota responded

Hello - Thank you for taking the time to provide us with feedback. We apologize for any delays in getting your vehicle back to you, as that is not our standard for doing business. We hope to have the opportunity to provide you with a 5-star customer service experience next time!

October 07, 2019

Great service. Love the new maintenance location. They explained everything to me, which was helpful. The report received once the service was complete was very thorough. I have been going to this locatio More

by Angelina
Recommend Dealer
Yes
Employees Worked With
Nicholas Kersten
Oct 08, 2019 -

Elk Grove Toyota responded

Thank you for this feedback and for your kind words! We are grateful for your business and look forward to working with you again in the future!

October 03, 2019

Joel was great. Knowledgeable and easy to communicate with. Great personality too. He was very helpfully in getting me in and out quickly which was great. More

by Craig
Recommend Dealer
Yes
Employees Worked With
Joel Garcia
Oct 04, 2019 -

Elk Grove Toyota responded

Thank you for your kind words and feedback! We are grateful for your business and look forward to working with you again!

October 02, 2019

Professional and efficient staff, very clean and organized facility and overall operation. Primal was very courteous and thorough in reviewing service needs and client needs. More

by Johnr
Recommend Dealer
Yes
Employees Worked With
Primal Kumar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2019 -

Elk Grove Toyota responded

Thank you for taking the time to tell us about your experience! We appreciate your kind words!

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