I went in to get my 50000 service, Don helped me, at first I am confused about what the prepaid service actually covered I was told something else when I bought the car. After Don explains it to me it covers 5 oil changes, 1 every 10000 miles and an inspection of the vehicle and it tops off fluids. I bought my car from Folsom and paid way to much for the services I received. Not EG VW Fault I know, however I was so upset because I felt Folsom VW mislead me and overcharged me which makes them dishonest, I felt like a fool. SO they do my inspection that I paid 2300 dollars for and they tell me that my brakes pads and rotors need to be changed and that was it. SO I asked well what is causing the pads to wear so unevenly. Don's response was he did not know. Anyone that drove it could tell that those 2 things needed to be replaced, but since I did the 40000 check up and all 4 breaks were an even 7mm and 7771 miles later they were so unevenly worn down, indicates to me that there is something else wrong with the vehicle we should check it out. Which they did not do. SO When I took it to Les Schwab and they tell me that not only are the front brakes worn more than the back but the brake pads in the front passenger brake pad was also uneven one part of the brake pad was metal to metal and the other half of the brake pad still had pad on it and the front driver side brake pad was like 1 mm and the other half of the brake pad had more pad left on it also. That is how they figured out it was something more than just normal wear. Why is Les Schwab doing a better inspection on my car for Free they did not ask for a penny and when I Prepaid VW 2300 dollars for the same service and they did not tell me anything other then the pads and rotors were needed for $693.00. I feel like a fool and I would not recommend Elk Grove VW to anyone for service. They knew I got mislead by Folsom VW and paid way more than even they said they would charge for prepaid services, and yet I had to get a second opinion because I could never trust a certified mechanic working for a VW company, that did not know why the brake pads are wearing out so unevenly and if they did know and just didn't want to bother fixing it, knowing the same thing would happen again costing me more money, These are the kind of people I would never trust enough to work on my vehicle. Its like going to the doctor and you have an issue they tell you about your issue, which you know already, but do not tell you how you can prevent it from happening again, the end result you have to keep going back to them for the same thing. They make more money every time you go in and the issue never truly gets fixed. VW Elk Grove Service Department does not give me the feeling that I can trust that they will fix my car properly.