Brought my 2002 Excursion in for problems (noises) with front suspension. I Described the noises I have heard as best as possible. After several days, I was informed of the list of parts that were determined to be bad, needing replacement. I thought the price was exhorbitant, but I effectively had no choice. So I agreed to the list. I picked up the "repaired vehicle" after a few more days. I live about 90 miles from the Dealer. All of the problems I had just paid over $3700.00 to get fixed presented themselves on the way home. The very next day I was called by the delaership. I told them what had happened and that I was told by the Service rep that it may take a few days for the "noises" to stop. Suffice to say, they didn't. In addition, the vehicle now has two problems that didn't exist before I brough the truck in. So, I took it back. I had a mechanic ride in the vehicle with me to confirm what I was hearing, which he did. Bottom line, I am now being told that other parts have broken and that I need to spend another $1400.00+ for those repairs. Then the dealership can begin to try to diagnose the original problem I brought the vehicle in for service to fix. So, I need to spend well over $5,000.00 to begin getting an accurate diagnosis of front end squeaks and rattles.
To be clear, I will attempt to contact the Service Manager to get these issues resolved tomorrow. To date, the service rep has changed his story on certain repairs already and has declared that the vehicle is very rusty and "must have come from up north." The vehicle is in immaculate shape. I degrease the engine bay and underside every 6 months. I have reapplied rust proof primer to the frame every 3 years. Further, I was just underneath the entire vehicle installing a new backup camera during the Holidays. It isn't rusty. The vehicle is usually spotless. I am highly capable mechanically and do most of my own work (which actually, this vehicle has needed very little). However, in this instance, I do not possess the tools to remove major front end compnonents on my own. I now wish I had never bothered to leave the vehicle in the first place. I did so because I had my 2003 Dodge Ram 2500 worked on by the other service dept at this delaer. The work wasn't cheap but I got a good estimate the day I dropped the truck off. The repairs were completed to my absolute satisfatcion and everything I asked for was fixed. Unfortunately, there is a world of difference between the Dodge service Dept. and the Ford service Dept. at the same dealership. Clearly one needs improvement.
I will update my saga based on the results I get from teh Service Manager and/or General Manager. In the meantime, beware. Everyone is nice when they are selling you something. I believe the true mark of a business is how you aretreated when something with the product goes wrong.