Elmhurst Ford

Bought a car, they told me it was certified, and sign in window that said certified. less than 2 weeks after buying the car, my oil pan leaked. I bought and extended warranty and took the car back. Nick, window that said certified. less than 2 weeks after buying the car, my oil pan leaked. I bought and extended warranty and took the car back. Nick, general manager is one a**. The service shop blamed me that I ran over a rock. Next day the told me a differant story, and told me I ran over a speed bump. they refused to repair this problem, and wanted me to pay them 900.00. I took it to another dealer, they said it was possable it was stess from before I bought the car. The good dealer also found out that they sold me a car that had only 20% good breaks. They only would replace break pad, my rotors had hot spots on it and when they deglased it, the break could not grip. The sad part about this situation, the owner, Ms Roesch, is a good actress, and acts like she cares, but I can honestly tell you, this dealer cares more about there bottom line than customer saftey, and satitfaction. I am warning everyone. BE VERY CAREFULL IF YOU CHOOSE TO HAVE REPAIRS. THEY DO CHEAPE WORK, AND WILL NOT BUDGE ON TAKING CARE OF THE CUSTOMER. I will never take this car back, there are many more VW dealers that card, and do very good car repair. Nothing was disclosed to me that there was problems with this car. Only 3 weeks, and already, lots of money of of my pocked, I have not even made my first car payment. Terrible dealer.. More

I would absolutely not recommend this dealership. Greg Blaho talked me into doing a Smart Buy Aggreement after I told him over and over and over and over again that I am in outside sales and that I would Blaho talked me into doing a Smart Buy Aggreement after I told him over and over and over and over again that I am in outside sales and that I would easily go over the amount of miles allotted under this aggreement. However, Greg and his manager (Mark Neuman--Dead Beat) convinced me that if I go over on the 60,000 miles that I was allotted through the Smart Buy Aggreement that I would not be hit with the Excessive Milage Fee as long as I brought the car back after the 48 Months and bought another Chevy Car. I told them that would not be a problem since I would always buy a Chevy Car. Unfortunately, I just found out that what they told me was a lie and so far Larry Roesch's Great Customer Service (hahaha) has not come up with any options for me. I suggested that we take the amount of money that I will be charged for excessive miles out of Greg Blaho's Commission Check, why not??? Like I said, I am in sales and if I lie to a customer, the reputable company that I work for would hit my GP!!! More

I walked into Larry Roesch Chevrolet on a Saturday and dealt with Sevan who was one of the most friendliest people I have ever dealt with in my life. He explained everything very well and I had no proble dealt with Sevan who was one of the most friendliest people I have ever dealt with in my life. He explained everything very well and I had no problems or complaints. He offered me a drink and made the whole process very smooth. I couldn't purchase the car because my wife wasn't there and she had to see the car. I wasn't able to come back till next friday. When I came back the following friday, Sevan wasn't in to work that day, so he had told Jeff to help me and finish the deal. I am very happy with the customer service Jeff gave and he made this deal go very very smooth. I will never buy a car from anywhere but Larry Roesch again. More

wow.....this place is a joke...wannabe mobsters...who have young kids who act like retards...dealt with a kid that looked like tiger woods....was a joke i waited 2 hours to talk to the finance manager an have young kids who act like retards...dealt with a kid that looked like tiger woods....was a joke i waited 2 hours to talk to the finance manager and wow you want to talk about un proffesional----his name was matt damato how did this ass get his job.....i shopped there once before a long while back. and talked with this weird kid/manager brian gagliano this kid was either on speed or uppers and downers!!! kept dancing around the office giggling like a little girl....i finally asked to speak with gm sam balasano...wow this guy was about as expirenced in the who process and my 5 year old child....tried to pull him away from eating his ice cream......word to the wise this place sucks look around and see if you see a salesman there a week later they all quit for a reason More

Had a problem with car starting. Called and received estimate od $220.00 and with $56.00 tow was $455.43 and Ignition key cylinder now defective or damaged in removal or replacement. Bill, had they repl estimate od $220.00 and with $56.00 tow was $455.43 and Ignition key cylinder now defective or damaged in removal or replacement. Bill, had they replaced the ignition key cylinder, would have been $785.00. When satisifaction call came in the day after I picked up the car I told the gal about my unpleasant experience and she stated she or the service mgr would call me the following day. No calls in a couple weeks. Sent letter and hope to get a call early nexct week to see if they will agree to some kind of monetary concession to replace the cylinder. More