Elyria Hyundai

Horrible and bad customer service I've been dealing with Adam and Kyle one being a rep the other one being the finance manager for 3 weeks now I've had nothing but the runaround. I got I've been dealing with Adam and Kyle one being a rep the other one being the finance manager for 3 weeks now I've had nothing but the runaround. I got approved through a bank for a Highlander and a Mazda the Mazda was a way better deal and cheaper to fit my budget plus I wanted a car not SUV. then Adam the rep tells me we have another bank that we can probably get you approved for let's try them to see if it'll be a cheaper interest rate I said no it was ok and I wanted to come buy the Mazda he insisted he try the other bank so I waited, couple days go by no call, so I am the one who keeps in contact with the dealership and he said oh well let me check with Kyle he was supposed to call you! okay so I waited no call next day I call he says oh yeah we're still waiting on the other bank okay, so I got a call around 12 he said it looks good were just submitting the Mazda to them. Around 6pm he calls and said oh well bad news the banks that we had fell through, I said that doesn't make any sense how was that possible he said oh well we seen a different car dealership on your credit so they backed out, there wasn't nothing they can do. now I took it upon myself to call this other car dealership they said that that's not true and all they did was look up my credit. So I called back, Adam ignored my calls. I called kyle he answered and said that wasn't true and I was still approved at least for the highlander. But they did sell the Mazda. At this point I'm furious. I could have had that a week n half ago cash in hand. Reassured me oh well we can find something else and submit to bank. Now this takes another 5 days. I'm constantly calling them and now today I call and ask oh well all we can approve you for is the highlander now mind u is not what I wanted let alone looking for. Its 10 yrs old 136k miles plus a SUV when I wanted car. Also 8 thousand dollars plus lord knows what bank would have charged me in interest. I'm very upset at customer service and I'm very shocked on how they run things. Very poor at serving me and I won't recommend them to anyone unless they get me into a car that is worth all this hassle. Its unbelievable they lie and made me miss out on a car because they made a call that I didn't even ask for I was fine with the payments and everything. They did it to there own benefit and that's not right. More

Kelly Friendly experience whould send friends and family to to the dealership for there next purchase every person at the dealership was very helpful with Friendly experience whould send friends and family to to the dealership for there next purchase every person at the dealership was very helpful with every question we had car was crisp and clean at delivery More

Great shopping experience I enjoyed my shopping experience at Elyria Hyundai. My salesman, Tom Shaffer, kept me informed throughout the process and responsive to all my questio I enjoyed my shopping experience at Elyria Hyundai. My salesman, Tom Shaffer, kept me informed throughout the process and responsive to all my questions and concerns. When he received other inquiries, my permission was requested. I was able to agree and he all the staff mad sure I was comfortable. More

What leasing a car should be like. we just leased our 4th car from Mike Nally and his team. we have also bought 3 used cars from him over the years. we feel that we are treated as frien we just leased our 4th car from Mike Nally and his team. we have also bought 3 used cars from him over the years. we feel that we are treated as friends and valued clients. The experience was pleasant. The delivery was excellent. The staff were attentive and engaging. The dealership is clean and well maintained. This is my second Sonata and I like the car a lot. We were there to give a referral to them, but ended up closing our current lease and upgrading to a better model. We still gave the referral! More

Pleasant dealership Elyria Hyundai is a very easy going dealership. Pleasant car buying experience. Adam is a great salesperson. He went out of his way to get the right v Elyria Hyundai is a very easy going dealership. Pleasant car buying experience. Adam is a great salesperson. He went out of his way to get the right vehicle at the right price. More

Excellent Dealership Outstanding customer service! This is my second lease thru Hyundai in Elyria. This car was for my 18 year old...they knew exactly what we needed to ke Outstanding customer service! This is my second lease thru Hyundai in Elyria. This car was for my 18 year old...they knew exactly what we needed to keep her safe, yet priced right! They are outstanding! More

Elantra I recently purchased a new Elantra. I knew what I was looking for so it came down to choosing the right dealership. The other dealerships have me a ru I recently purchased a new Elantra. I knew what I was looking for so it came down to choosing the right dealership. The other dealerships have me a run around and played games with pricing. When I came to Elyria Hyundai I felt like Adam was the right salesman to go with. He didn't play games with the pricing or give me a run around. He didn't waste my time and he was honest. He was great to work with and I have already told friends and family to go to him when they are looking to get a car. More

Watch Out for Smiling Faces Summary: Think Twice about going to Elyria Hyundai for Service or Sales....why? A: Read below. First, as in any dealership, they want to extract Summary: Think Twice about going to Elyria Hyundai for Service or Sales....why? A: Read below. First, as in any dealership, they want to extract as much money our of your pocket as possible but at Elyria Hyundai, it is an artform to the highest order. The financial pain is not realized until you pay the bill for the Service Department only to realize that work you paid for was NOT performed. Then, the next tactic of the Service Department is to charge you again for some other ficticous service which is a 'cover,' for going back and re-repairing the initial problem. Then, and here's the best part: the General Manager, Roy Chaplic....what a peice of work this guy is, will do one of two things--either give a false sense of assurance that everything will be alright or berate you or play "Bad Cop," when you start demanding service you ALREADY PAID FOR. More

2017 Elantra experience Amazing service will be staying with Hyundai. Love my vehicle! Uriah at Elyria location got back to me ASAP and was very relatable and professional. H Amazing service will be staying with Hyundai. Love my vehicle! Uriah at Elyria location got back to me ASAP and was very relatable and professional. He made me feel like I wasn't being taken adavangage of as well as another woman who helped me with insurance. They were very honest. More

Disappointing Delivery I was disappointed in the delivery of the vehicle: 1) I still had removable plastic in three places inside the vehicle and the windows were dirty. Wh I was disappointed in the delivery of the vehicle: 1) I still had removable plastic in three places inside the vehicle and the windows were dirty. Who knows what else they didn't do to properly prepare the car for delivery. 2) I was asked to come in early for financing because they had double booked me. I changed my schedule and when I got to the dealership had to wait 45 minutes before getting into the finance office. There wasn't anyone in being financed. Apparently, there was a problem with my paperwork but they just let me sit there and wonder what was going on. No communication unless I got up and asked what was going on. I was ignored so much I felt like I was in a doctor’s office. 3) When I finally got home my wife was looking at the paperwork and noticed they made a mistake in my lease. I had agreed to 15,000 miles and they had 10,000 on the lease agreement. I called my salesman immediately and he said he would investigate and, after we set up a time for me to come back in, he said he'd call me back. He didn't call back when he said he would and after a couple of days I called him. He said there was a problem with the lease and that my price would increase. I said it’s not what we agreed to and he said he'd have to get with his manager and figure it out and that he would call me back. Because his manager wasn't in we had to reschedule my resigning the paperwork to the next week. I confirmed that he would call be back because he hadn't before and he assured me he would. He didn't. I tried to get a hold of the sales manager and wasn't able to. I became quite aggravated and concerned that they were going to stick me with the 10,000 miles instead of what we agree upon. I went into the dealership and was finally able to get my lease resigned. 4) As part of my deal there was a trade in of a car that was not operable. My salesman said someone would be dispatched from the dealership to tow the car from my driveway. I asked him again about it in one of our other calls and he said that he forgot and that he'd get someone on it. Well, that didn't happen either and I had to call a sales manager about it after having the car for 2 weeks. He was not aware of the agreement. (You've got to be kidding me!!!). He's supposedly getting together with the general manager and the salesman tomorrow to resolve this. I'm not holding my breath. 5) We leased 2 vehicles at this time, one for me and one for my wife. In my wife’s car the owner’s manual was missing and the car windows were not cleaned. What a poor, exhausting and frustrating experience. How could I tell my friends, family or anyone to go to Elyria Hyundai to buy a vehicle? Who is minding the store??? I love the car but am very disappointed in the delivery process and my salesman. More