Emich KIA

Excellent honest customer service! ! Top notch integrity sales of quality vehicles. Very happy that I was able to work with Tyler and Tom. Will go to them first for all future vehicles ! Top notch integrity sales of quality vehicles. Very happy that I was able to work with Tyler and Tom. Will go to them first for all future vehicles. More

Kyle was fantastic! Knowledgeable, friendly, patient. All around, a seamless and excellent experience. Thanks for making the rainy day a fun one for us. Knowledgeable, friendly, patient. All around, a seamless and excellent experience. Thanks for making the rainy day a fun one for us. More

John in Sales was fantastic—patient, knowledgeable, and incredibly helpful despite the chaos of the day. He made the car-buying experience much smoother, and we truly appreciated his support. Thank you, Jo incredibly helpful despite the chaos of the day. He made the car-buying experience much smoother, and we truly appreciated his support. Thank you, John! The biggest issue we encountered was the wait time between agreeing on a price and meeting with the finance associate. We weren’t informed that there would be such a long delay, and at one point we were told we were “next,” only to wait over an hour more—followed by another hour in Finance. In total, we were at the dealership from around 12:30 PM to 7:30 PM—seven hours! We understand it was a hectic day with the federal tax credit deadline approaching, but clearer communication about the wait would have made a big difference. Additionally, the temporary trailer setup made for a less-than-pleasant environment during the long wait. Regarding Finance: Brian was helpful and courteous, but the process felt unbalanced. He spent a lot of time explaining optional add-ons, and then rushed through the actual contract—the most important part, in my opinion. I had to stop him several times to ask questions, which he did answer, but the pacing felt off. Due to the busyness of the day, we didn’t get a chance to discuss our trade-in, though we were interested in selling our car. All that said, I’m happy with my new EV6—thank you! More

This place is a disgrace! ! Their so called mechanics have as much knowledge as a 5 year old knows about fixing them! My car ended up in worse condition after taking it in to g ! Their so called mechanics have as much knowledge as a 5 year old knows about fixing them! My car ended up in worse condition after taking it in to get serviced. I took my car there for them to diagnose a noise and a thump I noticed. When i got my car back my a/c wasn't functioning as it was prior to me dropping my car off which it ran perfectly.. I immediately let them know and told them i understand accidents happen, I just wanted my a/c fixed, they said they weren't near any a/c components when they were looking at the suspension, which shows their ignorance because there are a lot of a/c parts around the suspenion. They checked for leaks-no leaks they said it needed a compressor even though i just had a new one installed 5 months prior. They put in a new compressor and called me said a/c was blowing freezing air. I picked up my car and noticed the problem wasn't fixed. Took car in 13x in 7 months for not one issue to be resolved. The last visit i dropped of my car for the a/c that still wasn't fixed, and they wouldn't respond to my attempts to reach out for an update on my car, at closing i took an uber up there and they said a sensor was replaced and a/c was functioning as it should, i even said, "so my a/c is finally actually working?" and he said yes. I questioned about the sensor because I had been told by them that the sensor was no longer produced and they were unable to locate one, which had me concerned because a visit prior, i was standing in line waiting to speak with the advisor, Jennifer, and she was speaking to a customer in front of me and she told the customer, "yea we just took the part out of someone else's car and put it in your car since that customer wont be back for a couple of days to pick up their car". So I can guarantee that the sensor they put in my car came out of someone else's car, so if they say your car is missing a part, most likely they put it in someone else's car and they will tell you that a rock knocked it off. When i went to leave on the last visit, i started my car and noticed my a/c wasn't functioning at all. I went back in and told them I was upset because i was lied to. And when I said the employee was lying and that wasn't right, they got offended and told me to take my car else where to get it fixed, what else would it be called, the employee lied and said my a/c was fixed and it wasn't so HE LIED!! I took my car to Midas and they said there was no freon in my a/c, so emich removed all the freon from my a/c and i had to pay out-of-pocket $400 to get freon so my a/c would still only work half the time. I went back to NO KNOWLEDGE EMICH and told them i wanted reimbursed back the 400 because they stole the freon from my car. They tried to lie and say it was a miscommunication and that my a/c had a leak, (which they had checked for a leak 2x prior and there was no leak) I told them there was no miscommunication because when i picked up my car they did NOT say, "your a/c has a leak and a/c isn't functioning at all now," but WHAT WAS SAID WAS, "the ambient sensor was replaced and your a/c is functioning as it should. These people are a bunch of lying thieves who will deceive people they lack integrity and have incompetent mechanics, if that's what you want to call them. I took my car to another service center and they were able to tell me what the noise was within 30 minutes that NO KNOWLEDGE EMICH couldn't do in 7 months. And i am 99% positive that when they supposedly replaced my a/c compressor 2x and it still ran the same that they installed a faulty compressor and didn't replace it the 2nd time and just said they did or they installed ANOTHER faulty compressor the 2nd time as well. I would keep your car as far away as possible from these incompetent morons unless you want your car back in worse condition with missing parts, scratches all over your vehicle and something broken More

Kyle was amazing to work with. He helped us find the best car for our family! It was a pleasure working with him. He helped us find the best car for our family! It was a pleasure working with him. More

Best car buying experience ever. Kyle was awesome and the rest of the Emich Kia crew was amazingly knowledgable and helpful. Definitely recommend Kyle was awesome and the rest of the Emich Kia crew was amazingly knowledgable and helpful. Definitely recommend More

They did a great job. Fred Emich was exceptional in getting me in touch with the correct salesmen to handle my transaction. Fred Emich was exceptional in getting me in touch with the correct salesmen to handle my transaction. More

Sean was amazing! Super knowledgeable about every aspect of the car. Took loads of time to explain everything and answer all questions. Very responsive and good at fol Super knowledgeable about every aspect of the car. Took loads of time to explain everything and answer all questions. Very responsive and good at following up pre- and post-purchase without ever being overbearing. Thanks Sean! More

My experience was very nice. Everyone I worked with was knowledgeable and helpful and I was able to leave with the car I wanted. Everyone I worked with was knowledgeable and helpful and I was able to leave with the car I wanted. More

Great customer service and support through the buying process. Will be a return customer in the future. process. Will be a return customer in the future. More