My wife and I really struggled with buying a new Volkswagen Atlas - there just wasn't enough stock in the area, and finding the right combination of features, price, and availability was a real challenge. Travis worked with my family to understand the options, explain the trim levels, and to look at what options we had to find exactly the things we needed and avoid the things we didn't.
When it came time to consider pricing, and even going to other dealers to get the stock that was the right fit for us, Travis was willing to go to Fred Emich himself to find the right way to make a deal happen. Fred and Travis acted like an advisor, transparently sharing the ups and downs of the market for the Atlas right now, what they could do, and what they could not do.
Today, buying a new car feels like a very adversarial experience. They were willing to look at what other dealers were willing to do, and talk about what they could and what they couldn't. Critically if they couldn't do something, they were willing to explain why and to point out what was really possible.
Ultimately the stock of available Atlas models, and where they were located precluded us from being able to buy from Emich in the end - but not because of price or service, it's just that hard right now to find stock in the feature combinations that fit our family!
I really have to say I appreciated Travis' communication style, his willingness to explain his thinking and that of the dealership - even when maybe it wasn't "what I wanted to hear". Sometimes the answer is "no, I won't do that crazy thing." Finding someone who treated me like I was on the "same side of the table" rather than on opposite sides was refreshing.
I would recommend and steer any friend or family to Travis at Emich and there is no higher compliment I can pay than that one.