I bought a 2018 Golf from Nermina less than a year ago and she was absolutely great to work with. Her approach and customer service were outstanding.
Unfortunately, less than a year later (and less than 8000 miles) my brakes and rotors are wrecked. Truly, metal on metal.
The service department called this “NORMAL wear and tear" without a second thought and was all too eager to charge me more than plenty to fix this obvious manufacturer defect.
I called the VW group of America for help looking further into this issue and they came to the conclusion that they were going to rely on the expert opinion of my service tech. His opinion was that it's normal for brakes and rotors to be ruined after 7900 miles. This tech, by the way, hasn't been to work all week.
I dropped my car off on April 16th. No work had actually been performed on my car until the 23rd. Apparently, this is because the tech who is loaning his expert opinion to VW America hasn't been around to either work on my car or give an expert opinion!
I'm not sure who is actually communicating to VW America about my manufacturer defect, but it's all too obvious that both VW America and Emich are not looking out for their customers.
This is my second VW, the last one being a TDI Jetta. After the TDI scandal and this situation, it's safe to say that no one should buy a VW. Especially, one shouldn't buy and expect reliable service from Emich VW.