Empire Buick GMC of Long Island City

The most horrible experience ever! SCAMMERS!! They renege on the deal over 3 times. Sent me the wrong invoice and never honored one single promise in the deal! Wasted over 2 weeks with these foo They renege on the deal over 3 times. Sent me the wrong invoice and never honored one single promise in the deal! Wasted over 2 weeks with these fools! Never would I recommend anyone to go here even if it was the last dealership available. Bottom line is that they make promises and never deliver, they will take your deposit and then change the deal on you. BEWARE!! More

Receptionist is client oriented. NOT! Janae was rude and refused to allow me to speak to a sales person. Apparently she is NOT willing to go the extra mile for a client. This dealer ship d Janae was rude and refused to allow me to speak to a sales person. Apparently she is NOT willing to go the extra mile for a client. This dealer ship does not want you shopping for a vehicle before you go to their dealership, because they don't want to deal with informed buyers. More

Rude Receptionist In an attempt not to sit in a dealership for hours. I contacted the sales line and requested to speak to a salesmen. The receptionist Janae was very r In an attempt not to sit in a dealership for hours. I contacted the sales line and requested to speak to a salesmen. The receptionist Janae was very rude and refused to allow me to speak to someone. I have searched their online inventory and identified that they have a car that I'm interested in. When I requested to speak to Janae's manager, she informed me that they were not in and refused once again to provide me with their name and contact information. Buyer beware, if you want to cut time and shop online and via phone in 2015 - This is not the dealership to deal with. More

One of the best customer experiences I have ever encountered I am not sure if my review qualifies more as a customer service review or a human interest story but I have to write you to let you know about my pers I am not sure if my review qualifies more as a customer service review or a human interest story but I have to write you to let you know about my personal experience that has helped me realize I only want to do business with your City Cadillac dealership in Queens, New York. I live in central, NJ and have owned a 2008 Cadillac Escalade which I purchased from one of your dealerships in Mahwah, NJ. My car has always been serviced through your service centers satisfactorily and I have never had any large issues until this past weekend. After one of the worst weeks in my life that included the passing on my beloved mother and close to 1000 miles of traveling back and forth from NJ to NY, my family and I were finally on our way back home when I heard a very disturbing sound coming from the vehicle's under chassis. I still do not know what caused this noise (the car is in service as I type this) but the attention and assistance I received from the employees and manager, Alison was anything short of spectacular. My car issues started around 4pm on a Saturday when every service station was closing and my only hope was City Cadillac on Northern Boulevard. Despite having their service dept. employees gone for the day, Alison agreed to take my vehicle in on a very rainy Saturday until the service center re-opened again on Monday. Not only did she offer this help but she helped my family in getting alternative transportation that really got us out of what could have been a huge dilemma. I can't help but think....If I was offered this type of service on a gloomy Saturday from a dealership that was probably looking forward to closing and for a person that they had not serviced before, how much better could their customer service have been for one of their own customers on a day when they have all the conveniences on their side? This experience has given me a nice ray of hope going forward. David Hurtares More

Great Experience at City Cadillac Buick -- Best in NYC Metro Shopping for a new car is never a fun experience. As someone who does meticulous research on large purchases, I did my fair share of off- and online r Shopping for a new car is never a fun experience. As someone who does meticulous research on large purchases, I did my fair share of off- and online research on different cars and dealerships. I entered City Cadillac not 100% certain about which car I wanted, but salesperson Vance Nadler was very helpful and knowledgable about the Buick Encore I was leaning towards...tipping the scale for me. Vance answered all of my many questions and was patient with us as we visited the dealership twice before finally making a final decision on our third visit. Bottom line, I want to spend my money somewhere that I feel appreciated and valued as a customer, and Vance at City Cadillac always treated me fairly and with respect. I have visited many dealerships throughout my years buying or leasing vehicles. City Buick is one of the few places that listens to your needs and tries to make the customer happy with an open level of communication. We worked with Vance and was very impressed with his professionalism, knowledge of Buick vehicles (and their competitors), and friendly demeanor. Upon each encounter with various salespeople, we were asked what they could do to make us happy. A little question like that goes a long way in my book. We will definitely be repeat customers and will recommend this dealership to our friends and family. More

great experience great working with my sales consultant christopher.,and all the people at the dealershipand will recommend city to family and friends. to buy their great working with my sales consultant christopher.,and all the people at the dealershipand will recommend city to family and friends. to buy their next new car here More

I worked with Dan Keys. He treated me with respect and came in on his day off to show me a used Caddy I was interested in. He was patient, and guided me through finding the right car. Yes, we sparred thro came in on his day off to show me a used Caddy I was interested in. He was patient, and guided me through finding the right car. Yes, we sparred through the bargaining session, but he was flexible and we came to a mutual agreement. He stood by me in the processing segment, and all went smoothly. Bruce in the extended warranty department was a sincere and honorable gent too. Above all, the car was delivered as promised and on time. Everyone in the dealership including the receptionist were warm and friendly. I would recommend Dan Keys and this dealership to all. More

Experience was great with this dealership. My Argenis Perez was very helpful and friendly sales person. He was able to explain details of the purchased in terms of insurance, payments and excellent servi Perez was very helpful and friendly sales person. He was able to explain details of the purchased in terms of insurance, payments and excellent service. More

When i was looking for a lease, I shopped around When i was looking for a lease, I shopped around extensively. I have dealt with a great deal of competitor's dealerships and what made me come back t When i was looking for a lease, I shopped around extensively. I have dealt with a great deal of competitor's dealerships and what made me come back to lease my Acadia was the way I was treated. Mr. Santino at City Cadillac GMC was not only knowledgable, but was a true gentleman. He truly attended to my needs and concerns, thoroughly answered my questions and always returned my calls in a timely fashion. He truly made, what up to now was an unpleasant and tidious ordeal, into a pleasant and rewarding experience. His approach to customer service was the definitive reason why I chose to go with City Cadillac GMC. More