Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Empire Cadillac of Long Island City - Service Center

Woodside, NY

4.8
103 Reviews
Call Service Center (866) 704-9225

103 Reviews of Empire Cadillac of Long Island City - Service Center

Sort by
May 25, 2024

Kathy did an excellent job providing me with the services I needed. Her professionalism showed as she took time to answer several questions which help me make an informed decision about the services I needed More

by OZELLAPROPSER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy
Report | Print
May 28, 2024 -

Empire Cadillac of Long Island City responded

Thank you for sharing your positive experience with us! We are happy to hear that Kathy took great care of you and your automotive needs. Your safety and satisfaction are our utmost priorities. Please do not hesitate to give us a call if you ever have any further questions or concerns.

Helpful
May 24, 2024

Sally is the best, The service was fast and excellent, The waiting room was first class😀 More

by joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sally Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 28, 2024 -

Empire Cadillac of Long Island City responded

Joe, thank you for leaving Sally this positive review! Offering quality and efficient service is so important to us, and we are glad that Sally provided you with nothing less. We hope to see you again the next time you are in need of automotive service!

Helpful
May 23, 2024

I came in they took care of my car and I’m satisfied, great service!!! Thank you More

by SMCKENZIE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Mangro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sally Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2024 -

Empire Cadillac of Long Island City responded

Thank you for your positive review! Your safety and satisfaction are our utmost priorities, and we are glad that our team took great care of you and your automotive needs. Please do not hesitate to give us a call if you ever have any further questions or concerns.

Helpful
May 19, 2024

I took a chance of giving Empire a second chance, I feel very satisfied with all the changes. There is no comparison with my prior visit. I'm definitely coming back. More

by emoratalla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sally Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dhamar Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2024 -

Empire Cadillac of Long Island City responded

Thank you for your 5-star review! We are honored to have had the opportunity to work with you, and we are glad that our team provided you with top-notch service. Our guests' safety and satisfaction are our utmost priorities. Please do not hesitate to give us a call if you ever have any further questions or concerns.

Helpful
May 18, 2024

Love u guys u always take care of me when it comes to my car More

by Velecelar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Mangro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sally Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dhamar Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2024 -

Empire Cadillac of Long Island City responded

Thank you for your wonderful review! We are so glad that our team consistently takes great care of you and your automotive needs. Please do not hesitate to give us a call if there is ever anything more that we may help you with!

Helpful
May 15, 2024

Fast and courteous service ,they let me know every step of the process and had me out of there within 20 minutes More

by Philv325
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sally Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dhamar Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 15, 2024 -

Empire Cadillac of Long Island City responded

We are glad that our team provided you with a quick and efficient experience. It is our pleasure to assist you in any way possible. Thank you and safe travels!

Helpful
May 13, 2024

Vehicle sat for 2 days and no one looked at it. Unacceptable. Even with an appointment. They need to hire more techs. Never seen this in 30 years of driving. More

by Vlane.carter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't know person name
Report | Print
May 16, 2024 -

Empire Cadillac of Long Island City responded

Vlane, We are sorry to hear of your disappointment and we do apologize for the delay on getting your vehicle serviced here at Empire Cadillac of Long Island City. If you would like to discuss further, please contact our Service Manager- Vincent Torres (718) 524-3127 vtorres@eagny.com

Helpful
May 12, 2024

I had a problem with my car my 2024 Cadillac lyric it had to be towed in. They addressed most of the issues it’s running better now I have to say great job. More

by DINOTOWHT9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dhamar Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2024 -

Empire Cadillac of Long Island City responded

Thank you for sharing your positive experience with us. We are glad that our team got your automotive needs taken care of. It is our pleasure to serve you. Please do not hesitate to give us a call if you eve have any further questions or concerns.

Helpful
May 10, 2024

The lady who assisted me for my 2021 Escalade service was very attentive and friendly and I consider the service to be quite good, I would definitely recommend it. More

by BLUE.SCORPIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dhamar Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2024 -

Empire Cadillac of Long Island City responded

Thank you for your positive review and recommendation! We are glad that our team took great care of you and your Cadillac. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

Helpful
May 08, 2024

Always a pleasure working with the service department of Empire Cadillac. I Always come back. More

by Jrrincfvc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Mangro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dhamar Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 08, 2024 -

Empire Cadillac of Long Island City responded

Thank you for your positive review! We are so glad that our team consistently takes great care of you and your automotive needs. It is an honor to have your confidence and loyalty. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

Helpful
1
2
...
11