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Empire Cadillac of Long Island City - Service Center

Woodside, NY

4.8
103 Reviews
Call Service Center (866) 704-9225

103 Reviews of Empire Cadillac of Long Island City - Service Center

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January 20, 2023

Very quick and fast service with the help of sally perez. She is Amazing person More

by Cnanez7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sally Perez service department
Report | Print
Jan 26, 2023 -

Empire Cadillac of Long Island City responded

Thank you so much for your positive review! We are so glad that Sally could provide you with quality and efficient service. It is our pleasure to serve you. Take care!

Helpful
January 14, 2023

Working with Katherine Hererra was a wonderful experience in getting this deal done. She was very personable and professional. My girl loved her. If your ever in LIC check her out More

by johndjohn44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karen Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sales
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Jan 19, 2023 -

Empire Cadillac of Long Island City responded

Thank you for leaving Katherine this 5-star rating! We are so glad that she took great care of you and made your experience with us top-notch. She will be honored to know how confident you are in her efforts. Please do not hesitate to give us a call if there is ever anything more that she and the team may help you with.

Helpful
December 28, 2022

Great service, lots of inventory. Cleanly and respectful staff. Considerate to all. Will work with you. More

by Nholguin6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Valeria Meneses
Report | Print
Jan 11, 2023 -

Empire Cadillac of Long Island City responded

Thank you so much for your positive review! We are happy to hear that our team could provide you with a 5-star experience. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

Helpful
December 11, 2022

Noemi was a Great SALES rep . If you plan on buying a car I would highly recommend you ask for her. I called in to see how much i would get for my trade. She was very polite and he More

by CRAIG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noemi Oyola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 15, 2022 -

Empire Cadillac of Long Island City responded

Craig, Thank you for taking the time to leave Noemi this positive review and recommendation! We are happy to hear that she could provide you with top-notch service. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if there is ever anything more that she and the team may help you with.

Helpful
December 08, 2022

The sales man Robert Sorrenti was amazing. Very helpful, informative and patient . Thank you I will be referring people because he made it so easy. More

by Nchacon1218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Sorrenti
Report | Print
Dec 08, 2022 -

Empire Cadillac of Long Island City responded

We're glad to hear it! Thanks for letting us know how pleased you were with the stress-free, helpful experience Robert provided for you. We hope you won't hesitate to call if we may be of service to you again. It would be our pleasure!

Helpful
December 06, 2022

Never again would I ever come to this dealership because they charged you for parts and service and my precious wasted hours for them to sit on their xxxxx and not service my car the right way. How is that More

by Lynnsie123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John the manager
Report | Print
Dec 08, 2022 -

Empire Cadillac of Long Island City responded

Hello Lynnsie123, Thank you for sharing your experience with us. Were very sorry to hear of the issue and we do apologize for the delay on the repairs being completed. We would like to speak to you on your review. Please contact our service manager, John Diakos at (718)524-3127 or at jdiakos@eagny.com. Thank you!

Dec 09, 2022 -

Lynnsie123 responded

What’s done is done. I don’t think I have anything to say unless if they are determined to refund my money back to me. Otherwise I don’t have anything to say. I already spoke to a John the service manager that time when I had to take my car there the third time and they still claimed they had done the work for me. So whats the difference for me to contact John now,? I still think it’s the same person we have talk to at the dealership. Because I did call and he said he’ll take responsibility of his employees but I can tell you straight up that the dealership did not clean my transmission or change the oil completely so that’s why it was leaking the second week and that I had to go to another mechanic to do everything over. Why do I need to change my transmission oil twice in a month ? If the dealership had done a decent job then I wouldn’t have gone all around town trying to fix my car and spend hundreds to thousands just to get it right. You guys think it’s funny that I have to drive all around town and waste my working hours sitting there waiting for my car to be service. The technician get paid by the hour. Every hour that you get pay is every hour i am not working. So it’s not fun to be driving back and forth to the dealership three times a month when it should have been done the first time. You know how many days, hours I wasted by not working so I can fix my car. When I’m not working, bills are not paid.

Helpful
October 26, 2022

All the employees act like they didn't come here to work, they are their own asset, they need to know how to treat customers well More

by Mafzz.123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Finance manager and favorite moni , Sharon Regan, Dan Keys, Charles Gaines
Report | Print
Oct 26, 2022 -

Empire Cadillac of Long Island City responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. Unfortunately, we cannot locate any record of your visit based on your user name. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can investigate and reach out. My name is Sharon Regan, my email address is SRegan@EAGNY.com, we strive to make sure that all of our customers leave happy, and we would love the opportunity to discuss the details of your visit and hopefully turn this situation around.

Helpful
October 25, 2022

Busy service department but gets the job done right. This is my go to place for all service / repair needs. More

by joseph-flores
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Diakos
Report | Print
Oct 26, 2022 -

Empire Cadillac of Long Island City responded

Joseph, Thank you so much for your positive review! We are so glad that our team could provide you with top-notch service. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with.

Helpful
September 14, 2022

Service was excellent. Kathuska Questell always greets me with a smile and provides professional advice. More

by David
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathuska Questell
Report | Print
Sep 14, 2022 -

Empire Cadillac of Long Island City responded

David, Thank you so much for your positive review! We are so glad that Katyhuska consistently provides you with top-notch service. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with.

Helpful
August 30, 2022

I've been dealing with the service dept at Empire since 2019 and I'm always satisfied with the customer service, service to my vehicle and how smooth every visit goes. My service advisor Kathy Buruyides i More

by Steven
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Buruyides
Report | Print
Sep 02, 2022 -

Empire Cadillac of Long Island City responded

Steven, Thank you so much for your wonderful review! We are honored that you continue to confide in us with your automotive needs, and we are so glad that Kathy consistently takes great care of you. Your satisfaction means so much to us. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with.

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