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Empire Chrysler Jeep Dodge Ram of West Islip
West Islip, NY
1,339 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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June 24, 2025
Joe Deguire has been the service advisor I see at this dealer. He is professional, kind and keeps me informed throughout the length of the services being provided. I appreciate the professionalism and car dealer. He is professional, kind and keeps me informed throughout the length of the services being provided. I appreciate the professionalism and care he shows to make sure I am completely satisfied with everything done More
by csalgado11
Employees Worked With
Joe Deguire , David Lamberti, Edward Lenski, Joseph Schnettler, Richard Losco
June 20, 2025
Needed service for a coolant leak and a few other item. Joe Deguire was pleasant to deal with. He gave me a realistic estimate of when work would be done and kept me informed. Joe Deguire was pleasant to deal with. He gave me a realistic estimate of when work would be done and kept me informed. More
by jsf1
Employees Worked With
Joe Deguire
June 11, 2025
Joe Deguire was great to work with he is always going the extra mile to help the costumer in any way he can. a young guy with a lot of knowledge about the products and services offered. Always updating y the extra mile to help the costumer in any way he can. a young guy with a lot of knowledge about the products and services offered. Always updating you on whats going on and the time needed to complete the work. A pleasure to work with!!! More
by PHOTOFPD
Employees Worked With
David Lamberti, Edward Lenski, Joseph Schnettler, Richard Losco
June 03, 2025
Scott forenza is down right awful! !!! My brand new 2024 wagoneer s had 804 miles and when it was dropped off to me it has 989! That’s an ADDITIONAL 186 miles I did NOT authorize AT ALL !!! My brand new 2024 wagoneer s had 804 miles and when it was dropped off to me it has 989! That’s an ADDITIONAL 186 miles I did NOT authorize AT ALL! Driving my vehicle after just getting it back, yet again, “service electric vehicle system” came up. According to my service advisor Joe the vehicle is safe to drive and it will go in and off until there’s a fix, which Chrysler does not have supposedly. I call Chrysler, since I already have a case as my car was at the dealer for 5 weeks, I’m told BY CHRYSLER, the update to fix this issue was released A WEEK AGO! I asked them what can I do since I don’t feel safe driving the vehicle they said bring it right back to the dealer and get a loaner that they can NOT deny me a loaner as I feel unsafe driving. Mind you this light came on 10 minutes after me getting back the vehicle. Well according to this xxx scott, it’s safe to drive and just deal with it. Even after saying I had the recorded call from Chrysler nope he told me to deal with it and he’s like I told you the car would have issues. Useless, rude, disrespectful and disgusting! I’ve never met someone so disrespectful. Stay away from Empire Service because of this man!!!! More
by Amanda.warman7
Employees Worked With
David Lamberti, Edward Lenski, Joseph Schnettler, Richard Losco
May 23, 2025
My service advisor Jim Ingrassia was a credit to the dealership due his customer service and professionalism I couldn’t have been happier with how I was treated and how my Jeep was taken care of. dealership due his customer service and professionalism I couldn’t have been happier with how I was treated and how my Jeep was taken care of. More
by Vinchilli25
Employees Worked With
James Ingrassia
