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Empire Chrysler Jeep Dodge Ram of West Islip
West Islip, NY
1,332 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,332 reviews
May 23, 2025
My service advisor Jim Ingrassia was a credit to the dealership due his customer service and professionalism I couldn’t have been happier with how I was treated and how my Jeep was taken care of. dealership due his customer service and professionalism I couldn’t have been happier with how I was treated and how my Jeep was taken care of. More
by Vinchilli25
Employees Worked With
James Ingrassia
May 16, 2025
Our Jeep Wrangler has been solely serviced by Empire CJDR from the day we bought it new. Rob S was our Service Advisor for our first maintenance visit and has been our sole Advisor since. With Rob's mainte from the day we bought it new. Rob S was our Service Advisor for our first maintenance visit and has been our sole Advisor since. With Rob's maintenance guidance our Wrangler, that has over 60,000 miles, performs as if we just drove it new off the lot. Rob - Thanks Again! More
by MANDY731
Employees Worked With
Rob S
May 13, 2025
Again , better off finding another dealer who is honest and has a better service department .Read the reviews …After a year of buying a car “How is it our problem” is not what you want to hear from the GM and has a better service department .Read the reviews …After a year of buying a car “How is it our problem” is not what you want to hear from the GM of a dealership ..2024 Dodge Hornet RT plus needs a new engine after a year is unheard of .These engines aren’t available and not coming any time soon .As for the no loaners , besides having none ,don’t let them talk you into the rental ..Was paid $990 only of $1585 promised by Chrysler .Still no car after 34 days .Engine may not come until end of summer .Perfect case for a DEALER BUYBACK for a horrible car (Dodge Hornet) that they kept pushing to sell that has nothing but issues . This place is so clueless that while all this is going on, I get a call from a salesman asking if I was happy with my car and want to trade it in early and get into another lease ..Anything to make a sale and get you into another car but won’t get you into another car for a bad car they sold you . Do your research on these cars .Anything hybrid is nothing but problems …Most Cherokee and Wrangler models have big issues including constant lifter nosies . Like advertised , this place does not treat you like royalty…Veterans and first responders beware , they aren’t your friends here… More
by Louie63
Employees Worked With
Chris Bahamonde
May 12, 2025
I must say whenever James Ingassia (service department) assists me it’s always exceptional service. He consistently goes above and beyond. What stands out most is he is respectful of the customers time. Ji assists me it’s always exceptional service. He consistently goes above and beyond. What stands out most is he is respectful of the customers time. Jim/James is awesome. I always look for him when I have a service appointment. He is simply the BEST More
by Lis
Employees Worked With
James Ingrassia
May 05, 2025
I can't thank Empire RAM enough for helping me get into my dream truck, a 2025 Ram 1500 Laramie. From start to finish, the experience was top-notch. The team was knowledgeable, transparent, and genuinely c my dream truck, a 2025 Ram 1500 Laramie. From start to finish, the experience was top-notch. The team was knowledgeable, transparent, and genuinely cared about finding the right fit for my needs and budget. They made the entire process smooth and stress-free, answering all my questions and keeping me updated every step of the way. The truck itself is incredible, and I couldn’t be happier with the deal I got. It’s rare to find a dealership that combines professionalism with such personal attention. If you're in the market for a new vehicle, especially something as high-end as the Laramie, I highly recommend Empire RAM. They truly go the extra mile to make sure you drive away satisfied. More
by RichieG
Employees Worked With
Kimberly Caldwell, Diego Ortiz
