
Empire Chrysler Jeep Dodge Ram of West Islip
West Islip, NY
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Unethical / Deceptive Sales Practices - Avoid at All Costs! The dealership will advertise a price online to gain interest, then change it after being contacted to negotiate a deal. In this case a 2013 Chrysler The dealership will advertise a price online to gain interest, then change it after being contacted to negotiate a deal. In this case a 2013 Chrysler 300 was advertised for $23,500, then reduced to a price of $22,700. At this point (late Friday), I contacted them to ensure the vehicle was available, and that I would call them back on Saturday to negotiate a purchase. By the time I called them back on Saturday the online price was raised by several thousand. I mentioned the previously advertised price and the salesman started into all sorts of reasons why that couldn't be right, and even stated that the vehicle was also on ebay with bids higher than that (I saved screen captures of the advertised $22,700). I searched ebay and couldn't find the auction. The salesman said he'd see what could be done and call me back in 5 minutes. Instead another salesman left a message hours later asking for a return call on Sunday. On Sunday a manger called me to negotiate. The price was now advertised at $27,800, and the salesman stated there was no room to move on the price. I told him how unethical this sales practice was, and told him I would be leaving a poor review. You're welcome. More
RUN!!! Don't walk away from this dealership!!!!!! I needed body work repairs needed on my 2013 Ram 1500 because it was hit FOR THE 2ND TIME THERE at this dealership while being serviced......so I drop I needed body work repairs needed on my 2013 Ram 1500 because it was hit FOR THE 2ND TIME THERE at this dealership while being serviced......so I dropped it off to get the repairs and they left it parked in the OUTSIDE parking lot facing Sunrise highway overnight WITH THE KEY IN IT!!!!!!!! I go to work very early in the morning so I passed by there to see if they brought it to the back and found it still parked where I dropped it off!!!! So I left the loaner car right there in the middle of the lot and got in my truck and NEVER went back!!!!!! WILL NEVER STEP FOOT IN THERE AGAIN!!!! More
Awesome! The staff at Atlantic Jeep were GREAT and treated us like family. I cannot say enough aboutI great sales specialist, Richie Delorantis and Anthony Ma The staff at Atlantic Jeep were GREAT and treated us like family. I cannot say enough aboutI great sales specialist, Richie Delorantis and Anthony Macca ( Dir Of Financing) and Thomas Ferrigno. They made a usually stressful experience (of buying a new car) easy. Next car I but, I will go directly to them. Ask for Richie D. when you start shopping there More
Nice Experience I had researched cars and found one at Atlantic and when I went there salesman Rich was there to help. He was able to locate the car and I was able to I had researched cars and found one at Atlantic and when I went there salesman Rich was there to help. He was able to locate the car and I was able to take it for a test drive and it was that - that sold me on the car. When it was time to pick up the car, I did not have a definite date as to when I would be able to pick it up Rich and the dealership was able to get everything processed - yes it did take a while, it was short notice- but most importantly I was able to drive off with no problems. More
STAY AWAY .... Viewed their site and found a car in their inventory I was interested in seeing. After speaking with my salesperson, Tony Russo, I found out about oth Viewed their site and found a car in their inventory I was interested in seeing. After speaking with my salesperson, Tony Russo, I found out about other options available so decided to go with a different car. He did the "let me go speak to my manager game"and came back with an offer. I asked what else could he do and he said to me "we aren't a not for profit organization here". Seriously?! I went home and found the exact same car I was looking to buy, for the price I would have been willing to spend ON THEIR WEBSITE. Today I went to Merrick Chrysler and Jeep in Wantagh and spoke to a salesman who couldn't have been more helpful. Worked with me to get me to a payment amount that I was comfortable with ... how funny was it to find out that he previously worked for Atlantic Jeep ... and knew all about Tony. People ... stay away from Atlantic Jeep! I had previously purchased from Atlantic Hyundai and figured that since they were part of the same family I would be treated as I had been in the past ... I couldn't have been more wrong. I should have trusted my gut the second I walked through the door. More
Made my day !!!!!!! I stopped in , as a new customer AND without an appt for a quick oil change and It turned out that my tires were bald, my inspection was about to expi I stopped in , as a new customer AND without an appt for a quick oil change and It turned out that my tires were bald, my inspection was about to expired and my vehicle had open updates. Brian really went above and beyond to get me my jeep back the same day. With fast, friendly and frank service like this... Why would you go anywhere else !!! More
Great experience and service from Julio at Atlantic Jeep Was looking for a new Grand Cherokee and Julio was very helpful. He lead me through the steps I needed and made me feel that he was someone who would Was looking for a new Grand Cherokee and Julio was very helpful. He lead me through the steps I needed and made me feel that he was someone who would take care of me through the difficult process of buying a vehicle. I highly suggest to see him since he does his best to make sure you are getting a better deal compared to going to another dealer. If I get another vehicle I would choose to go to Julio thanks to his level of professionalism through the process. Thanks again Julio and happy holidays. More
Got my son a new jeep Julio bergollo is amazing, the best salesman that I have ever worked with thank you so much ..work hard and got us a great deal I we will refer every Julio bergollo is amazing, the best salesman that I have ever worked with thank you so much ..work hard and got us a great deal I we will refer everyone to him More
Just got my new keep grand cherokee Mr Julio bergollo is really amazing dealer he help us with everything really happy with he's he services is very good. I give him 10 out of 10. Thank Mr Julio bergollo is really amazing dealer he help us with everything really happy with he's he services is very good. I give him 10 out of 10. Thank you Mr Jolio for your help More
Bait and Switch Liars I would give 0 Stars if it would let me. Living 40 minutes away from the dealership I called to verify a price online and spoke to Janee Jackson. I SP I would give 0 Stars if it would let me. Living 40 minutes away from the dealership I called to verify a price online and spoke to Janee Jackson. I SPECIFICALLY asked her about the rebates which were included in the price and was told only the compass rebate which would add $1000 to the price which I was fine with. Arriving at the dealership my salesman, Thomas Ferrigno informs me there are MORE rebates that would increase price an addition $4000!. After speaking to a manager and explaining I called before coming and was told different info he said he would have to listen to the tape on Monday(this was Saturday). Monday came and went and never heard from anyone- my advice- STAY AWAY FROM THIS DEALERSHIP-They are bait and switch liars More