Empire Chrysler Jeep Dodge Ram of West Islip

WORST DEALER I HAVE EVER DEALT WITH This place needs to be closed. I purchased a vehicle from them 2 years ago and had the WORST experience ever when buying a new car. I waited over a This place needs to be closed. I purchased a vehicle from them 2 years ago and had the WORST experience ever when buying a new car. I waited over a month for them to contact to let me know they have the vehicle I chose and put a deposit on to arrive, which they had told me was on its way and then it never showed up. Somehow a vehicle that had a deposit on it was sent to another dealer supposedly. I gave them other options I was OK with and they said they would contact me when anything came in that matched. Well while I waited and waited for a call I checked their website and sure enough they had one on their lot. Not only was it on their lot when I went to them it was on the ramps in front of the building for all to see, and according to them it had been there for a few days. No call to let me know. When I got there to actually purchase the vehicle it took 7 hours to finally leave. It took over 2 hours to get the vehicle off the ramps to be cleaned and do the PDI. The finance manager decided to go out for dinner when the vehicle returned so I had to wait for him to get back. When he finally got back and I started signing, they tried changing the price I was supposed to pay to a completely different price. Now all the paperwork had to be redone and add to the wait time. For the inconvenience and to give them 10's they offered me 3 extra years of free oil changes. Seeing that they offer free oil changes for the first year and I have the extra 3 years I continued to use them for that to save a few bucks every few months. The only positive I can say about it is they have an express service so I can go and not worry about needing an appointment. That is where the positives stop. Every time I go there, there is grease all over my door and who knows where else. Never a consistent amount of mileage till my next oil change on the sticker. One time it is 5000 miles another is 3000 miles, or some other random mileage, always something different. One time there were letters in the mileage literally letters and numbers for my next oil change. After my first year of oil changes were up they tried saying that I had no more free ones. I kept all my papers and showed that I still have another 3 years. So they told me they would do something, but tried to get out of it by never inputting it into the system. I wouldn't be surprised if this is common practice there. I at least was able to get them to add what was owed to me seeing I had the paper work from them showing it. So during my last oil change I had by them, I also wanted to have them cancel the protection plan I had paid for. I was told it was done and that I would receive my refund in about 11 days or so. Fast forward a month and still no refund. When I called MOPAR protection plan to find out the status I was informed that in fact it was never canceled and there is also an issue with my plan as it stated that my vehicle has almost 200,000 miles on it. When they called the dealer to find out what was going on the dealer didn't even have the proper vehicle listed on the plan and it was the service department that messed up the mileage. Just adding to the incompetence of this place. Now back to the last oil change experience. Once again grease all over my vehicle, but at least I could read the sticker this time. What I didn't know until about a week or so later was that they never put the bolts back into the skid plate. I found out when it dropped and started to drag while I was driving. Luckily this happened when going through an interaction right after a red light and not while on the expressway at speed, which could have cause serious issues if not an accident. There was one bolt left that the plate slid into that I was able to tighten up to hold it in place until I got there for them to fix it. When I brought it in to have it fixed it took them over 2 hours to do nothing. I say to do nothing because after my keys were handed to me I went to check and the bolts I knew were gone were still gone. When they brought it back in I went under to show them what was missing and at this point I did see 3 new bolts up in the front which I was not aware had also been missing. One of the 2 bolts they put in was not even in all the way. So now I have 3 out of 7 bolts (4 if you count the one that was not put in all the way) holding a large steel plate to my vehicle and the original mechanic thought that was enough to give me back my vehicle. I cannot wait till I get a new vehicle from another dealer and never have to deal with this place again. More

Great Experience Found an ad online and went into Atlantic Dodge. Tony was very helpful and made sure all of our questions were answered. We did not feel pressured to Found an ad online and went into Atlantic Dodge. Tony was very helpful and made sure all of our questions were answered. We did not feel pressured to purchase a vehicle and felt satisfied with our purchase. It was an 18th birthday gift and graduation gift for our son. He loves his new car!!!! Great experience, but gave 4 stars because I had to go back the following day to finish paperwork. More

I love my car ! This by far one of the best dealerships . I came to this dealership frustrated and annoyed from massapequa Nissan because of some issues with a previo This by far one of the best dealerships . I came to this dealership frustrated and annoyed from massapequa Nissan because of some issues with a previous car that was a lemon . I put in a inquiry online and right away Seidee reached out to me and was understanding to my problems and needs. We set up an appointment right away . She was so nice and helpful . Seidee had brought us over to Richie D. Who made us feel right at home like family . All in all we left with our 2013 Scion and very happy . Another awesome factor is that even after the sale they keep in contact with to make sure everything is running good ! I will recommend this dealership to everyone and anyone ! Thank you ! More

RUN!!! Don't walk away from this dealership!!!!!! I needed body work repairs needed on my 2013 Ram 1500 because it was hit FOR THE 2ND TIME THERE at this dealership while being serviced......so I drop I needed body work repairs needed on my 2013 Ram 1500 because it was hit FOR THE 2ND TIME THERE at this dealership while being serviced......so I dropped it off to get the repairs and they left it parked in the OUTSIDE parking lot facing Sunrise highway overnight WITH THE KEY IN IT!!!!!!!! I go to work very early in the morning so I passed by there to see if they brought it to the back and found it still parked where I dropped it off!!!! So I left the loaner car right there in the middle of the lot and got in my truck and NEVER went back!!!!!! WILL NEVER STEP FOOT IN THERE AGAIN!!!! More

Awesome! The staff at Atlantic Jeep were GREAT and treated us like family. I cannot say enough aboutI great sales specialist, Richie Delorantis and Anthony Ma The staff at Atlantic Jeep were GREAT and treated us like family. I cannot say enough aboutI great sales specialist, Richie Delorantis and Anthony Macca ( Dir Of Financing) and Thomas Ferrigno. They made a usually stressful experience (of buying a new car) easy. Next car I but, I will go directly to them. Ask for Richie D. when you start shopping there More

Nice Experience I had researched cars and found one at Atlantic and when I went there salesman Rich was there to help. He was able to locate the car and I was able to I had researched cars and found one at Atlantic and when I went there salesman Rich was there to help. He was able to locate the car and I was able to take it for a test drive and it was that - that sold me on the car. When it was time to pick up the car, I did not have a definite date as to when I would be able to pick it up Rich and the dealership was able to get everything processed - yes it did take a while, it was short notice- but most importantly I was able to drive off with no problems. More

STAY AWAY .... Viewed their site and found a car in their inventory I was interested in seeing. After speaking with my salesperson, Tony Russo, I found out about oth Viewed their site and found a car in their inventory I was interested in seeing. After speaking with my salesperson, Tony Russo, I found out about other options available so decided to go with a different car. He did the "let me go speak to my manager game"and came back with an offer. I asked what else could he do and he said to me "we aren't a not for profit organization here". Seriously?! I went home and found the exact same car I was looking to buy, for the price I would have been willing to spend ON THEIR WEBSITE. Today I went to Merrick Chrysler and Jeep in Wantagh and spoke to a salesman who couldn't have been more helpful. Worked with me to get me to a payment amount that I was comfortable with ... how funny was it to find out that he previously worked for Atlantic Jeep ... and knew all about Tony. People ... stay away from Atlantic Jeep! I had previously purchased from Atlantic Hyundai and figured that since they were part of the same family I would be treated as I had been in the past ... I couldn't have been more wrong. I should have trusted my gut the second I walked through the door. More

Made my day !!!!!!! I stopped in , as a new customer AND without an appt for a quick oil change and It turned out that my tires were bald, my inspection was about to expi I stopped in , as a new customer AND without an appt for a quick oil change and It turned out that my tires were bald, my inspection was about to expired and my vehicle had open updates. Brian really went above and beyond to get me my jeep back the same day. With fast, friendly and frank service like this... Why would you go anywhere else !!! More

Got my son a new jeep Julio bergollo is amazing, the best salesman that I have ever worked with thank you so much ..work hard and got us a great deal I we will refer every Julio bergollo is amazing, the best salesman that I have ever worked with thank you so much ..work hard and got us a great deal I we will refer everyone to him More