Empire Chrysler Jeep Dodge Ram of West Islip

Fix your mistakes I was receiving call after call after call (sometimes 4-5 calls) asking to call back about my 2014 patriot. I finally returned the call after getting I was receiving call after call after call (sometimes 4-5 calls) asking to call back about my 2014 patriot. I finally returned the call after getting so fed up, and was told that since my jeep was going over miles, they wanted to see what they could do to get me out of the lease early. I was given information about some "deal" going on where they wanted to get everyone in a new vehicle for no money down etc. After the TERRIBLE experience from the original lease, where we were put in a jeep paying double what we should and were basically ripped off, I swore I would never step foot in their lousy establishment again, and explained that to the girl. She looked up how much I was paying and was SHOCKED. She seemed so genuine about wanting to help us, gave me a "VIP" appointment with the manager and promised a good deal (I even have the transcript of the voicemail she left-thanks iPhone). Well- my husband and I walked into our so called VIP appointment, they had no idea what I was talking about (because the girl wasn't even there) and it seemed more and more like a scam to get you in the door. Three people looked at my old lease and couldn't believe what happened and couldn't understand the payment or why we were put in a 60 month lease...but .. could care less. Because the value of the car appraised at 11k- which how that happened is beyond me.. and the buyout from the original lease which they messed up on to begin with is too much... no one could do anything. So, you harass me 4x a day for months, make me waste half my day, and then laugh in my face? I swore I would never step foot in an Atlantic dealership again and now I remember why. I will also continue to tell everyone I know what creeps you all are! More

best expireance ive ever had I bought a used Cherokee and had the pleasure of dealing with Mike cruz and rich in used cars. They were the best. They made it very easy for me to I bought a used Cherokee and had the pleasure of dealing with Mike cruz and rich in used cars. They were the best. They made it very easy for me to get in to my new car. if you are in the market for a used car/truck I would definitely recommend going there service is top notch. More

Best leasing experience we've had! We cannot thank the staff at Atlantic enough. They went above and beyond finding us the perfect fit. Everyone was patient, professional and accommod We cannot thank the staff at Atlantic enough. They went above and beyond finding us the perfect fit. Everyone was patient, professional and accommodating and provided us with exceptional service! A very special thank you to Anthony Macca, Mike Cruz and Tom Ferrigno. You are all amazing at what you do! We look forward to working with you guys again in the future! More

rude manager Wow, what a joke. We were unhappy with the numbers that were given to us. Not even close. Our original salesperson was as helpful as she could be. Her Wow, what a joke. We were unhappy with the numbers that were given to us. Not even close. Our original salesperson was as helpful as she could be. Her manager came over to explain the numbers. Right off she was aggressive and rude. Totally unprofessional. When we showed an unwillingness to hear the same things our salesperson just told us she became agitated got up and stormed off leaving us sitting there feeling embarrassed and confused. I have never experienced such behavior from a representative of a car dealership or any company before. We are local and have used this dealership in the past. I am now going to tell people in the area of our experience so this does not happen to them. I'm sorry Atlantic Jeep views its returning customers as nothing but a paycheck. This visit was an eye opener and supports the negative reputation how car dealerships are viewed. There's lots of other dealerships to chose from. I'm sure respect and professionalism are there to be found. That's where I'll spend my money. Sorry Jeep, you lose! More

Great experience - Michael Hahn Michael Hahn worked with me to find the perfect jeep. He was respectful, personable, and not pushy. He worked hard to find a price that was within my Michael Hahn worked with me to find the perfect jeep. He was respectful, personable, and not pushy. He worked hard to find a price that was within my range. He made us feel comfortable and totally left the choice up to us. He made sure it was a smooth transition from my old lease to my new one. He even ordered a pizza! Because we were hungry and the car was being detailed. If you want to have an outstanding experience, be sure to visit Michael. He will absolutely take care of you and help in any way. More

AMAZING! Michael Hahn and the entire team at Atlantic were absolutely WONDERFUL in helping me with the purchase of my new Jeep. They could not have done more f Michael Hahn and the entire team at Atlantic were absolutely WONDERFUL in helping me with the purchase of my new Jeep. They could not have done more for me - from the moment I walked into the showroom - even now, 2 weeks after driving away with my new car, their customer support continues to be above and beyond. If you are considering a Jeep this is the only dealership to go to. Period. More

The best experience ever. My car was an automobile accident and I needed a new one. After looking at two dealerships in my Queens area my son recommended Mike, at your dealers My car was an automobile accident and I needed a new one. After looking at two dealerships in my Queens area my son recommended Mike, at your dealership. Although more than forty miles from my home it was the correct thing to do. Nike was wonderful. He lead me through the process beautifully, and within a short time I became the proud owner of a new Jeep. It was, by far the beat car buying experience I have ever had. Today I think of Mike as a friend. More

New Jeep purchase I found everyone to be extremely helpful and courteous. I believe we got an excellent price on the vehicle. I would recommend this dealership to those I found everyone to be extremely helpful and courteous. I believe we got an excellent price on the vehicle. I would recommend this dealership to those shopping for a new or used jeep More

First jeep Julio worked with me until we got to a deal I was comfortable and happy with. I felt comfortable and unrushed. He was very polite and great to work wi Julio worked with me until we got to a deal I was comfortable and happy with. I felt comfortable and unrushed. He was very polite and great to work with. Had I not had a good experience I would not have bought a a Jeep. If I were to come back or refer anyone it would be directly to Julio. More

Atlantic jeep rocks Julio was very wonderful, knowledgeable , helpful and very patient ., totally would buy from him again., Also Mary was very helpful and the rest of Julio was very wonderful, knowledgeable , helpful and very patient ., totally would buy from him again., Also Mary was very helpful and the rest of the staff was great! More