Empire Chrysler Jeep Dodge Ram of West Islip

Complete Pleasure I had brought my 2014 Jeep in for a noise that had been getting worse. I had spoken to Jake, who has been extremely helpful in the past on matters I' I had brought my 2014 Jeep in for a noise that had been getting worse. I had spoken to Jake, who has been extremely helpful in the past on matters I've had. He made an appointment for me, but advised the he would be out that week. He advised me to speak to Brian and request Terry to work on the truck. Brian was a complete pleasure to deal with, made me feel confident they would do the right thing and truly showed concern for my matter. Since the truck was under warranty, I was advised there would be no charge and not to worry. Needless to say, the problem had been solved there was no charge and I couldn't be happier with the service that I received. Thank you Brian!!! Jake & Terry. More

Great Experience! Kristal is very knowledgeable and helpful dealer. She made a deal for me my mom and a family friend all at the same time . She worked deals with all o Kristal is very knowledgeable and helpful dealer. She made a deal for me my mom and a family friend all at the same time . She worked deals with all of us at once very professionally and quickly. We all left with new Jeeps and are extremely happy with our new cars. I personally enjoyed my first car buying experience with Kristal and love my new Jeep Cherokee! More

It's all good!! Working with Krystal was a pleasure. She was very informative .Went in looking at a Patriot and drove off with a Sahara Unlimited!! We are very happy Working with Krystal was a pleasure. She was very informative .Went in looking at a Patriot and drove off with a Sahara Unlimited!! We are very happy with our new Jeep!! Thank you... More

Excellent service Krystal was very helpful on getting me what I wanted. She was straight forward with me and there was no surprises. I would recommend anyone I know go Krystal was very helpful on getting me what I wanted. She was straight forward with me and there was no surprises. I would recommend anyone I know go go there and see Krystal for the best service I ever had. Thank you Krystal for a wonderful experience. More

Best experience yet Krystal was a very respectful and patient sales rep who spent hours of her time with me on a Sunday. Krystal made sure to keep me happy and well withi Krystal was a very respectful and patient sales rep who spent hours of her time with me on a Sunday. Krystal made sure to keep me happy and well within a price range that I was comfortable with. Unlike other salesmen, Krystal did not pressure or persuade me to settle for something other than what I came down to Jeep to purchase. I had such a pleasant experience dealing with Krystal that I sent my sister down only 2 days later and she too ended up purchasing a vehicle through her. Krystal is definitely a reputable sales rep :) More

Worst dealer/ service ever!!! I first went to Atlantic when I was looking for a Jeep and the salesman was rude and so was his supervisor! They told me the car I wanted doesn't exis I first went to Atlantic when I was looking for a Jeep and the salesman was rude and so was his supervisor! They told me the car I wanted doesn't exist, and that I would never find it. Well it did exist and I found it elsewhere and I was more than happy to give them my business!!! I decided to give them another chance and tried their service to get an oil change, they weren't busy and I still waited over 2.5 hours!!! No one apologized, they were just playing the blame game. I told the man at the counter that I called ahead and whoever answered the phone told me that I did not need an appointment ant that an oil change would only be 45mins. I believed him, so after I got off work I went there around noon, gave them my keys and told them I only needed an oil change... Almost three hours later, I'm fuming and tired I ask what's going on and they tell me that they did not have the staff to do the job! Why did they wait until I went looking for my car to tell me this I have no idea!!! It was my first time trying their service and it will most definitely be my last! I will never recommend this place to anyone that I care about! Atlantic does not care about customer service! More

amazing experience Krystal, was approachable, helpful and very knowledgeable. I can't even begin to explain the amount of effort she put in to finding the best price th Krystal, was approachable, helpful and very knowledgeable. I can't even begin to explain the amount of effort she put in to finding the best price that was suitable for me, and explaining every little detail that went along with my new wrangler. I would recommend Krystal to anyone who has a million questions and a very aggressive dad when it comes to buying a new car. I know buying a new car can be a stressful process but Krystal made this process the least stressful! I had a great experience with her! More

Love my Durango Jason Waters was a very nice guy. Knew what car I wanted and got me the white Durango. Stacy was very knowledgeable. This is the second new car I got Jason Waters was a very nice guy. Knew what car I wanted and got me the white Durango. Stacy was very knowledgeable. This is the second new car I got from this dealership. Thanks! Mike Desivo in service is a great guy!! More

Car buying doesn't have to be a painful experience! I want to give you some background of why this review is so important. I am 43 years old and have only purchased one new vehicle for myself in that t I want to give you some background of why this review is so important. I am 43 years old and have only purchased one new vehicle for myself in that time. I kept that Jeep for almost 17 years. Part of the reason why was I LOVED my Jeep the other reason why was I HATED car shopping. But the time had come for me to purchase a new car. So I did my research online. I read reviews on numerous sites about the vehicles, dealerships and the sales people. I spent countless hours doing that (ask my wife). I found that most if not all sales people were either lying to my face or not really interested in my task at hand. Once they found out that I was just looking for now they didn't mind paying too much attention to me, all except Krystal Lynch at Atlantic. The first time I went test driving a new Jeep Grand Cherokee (it was pouring rain) but Krystal made sure to answer all my questions and go over the vehicle with me. At that point I was on the fence about a 3 row or 2 row vehicle so she asked if I would want to test the Durango (still pouring rain) and I did. It drove nice so it gave me something to compete a Honda Pilot (pre-certified) against. Well after that I did more shopping around, more emails, texts and research. All the other dealers (and I went to about 5 others no need to bad mouth them here) did not give me the same feeling that Atlantic did with Krystal. So once I finally decided on a Jeep Grand Cherokee and I know that is what I wanted I went texted Krystal. She was very responsive and once again answered ALL my questions and accommodated my schedule and she knew I was pressed for time (due to a family issue at home). She made sure she was there with a clear schedule when I went in and she had the vehicle waiting for me all prepped and clean. I can't say that about other dealers that said they had the vehicle and they said they would be there for me when I got there and the salesperson was gone and the vehicle was "in transit"....that was a total waste of time for me. I am sure if you are reading this it is because you dread car shopping as much as I do. Let me get back to Atlantic and Ms. Lynch. I went there with a number in mind and Krystal and her management team did their best to negotiate with me. Not once did I feel pressured or belittled by either of them. So once we agreed upon a price it was time to sign paperwork with the finance dept. This I was dreading because I have heard horror stories how there are "bait and switch" games with the interest rates or with the terms of the deal...not here. I dealt with Stacy Vonessen. She was great!!!! We had the rest of the deal wrapped up in no time. I loved dealing with real people who "get it". They understood it was stressful for me to go car shopping and spend such a large sum of money and they made it seem painless. I would highly recommend them to friends and family. And when it is time for my sons to drive if they are interested in a Jeep, Dodge, Ram vehicle I will be sure to save some time, energy and stress and just make an appt with Krystal and her team! Good Luck shopping! More

Great overall experience. Purchased a new Dodge Durango today from Jay Lopez. Jay Was extremely helpful and informative. Would highly recommend this Dealership and ask for Jay Purchased a new Dodge Durango today from Jay Lopez. Jay Was extremely helpful and informative. Would highly recommend this Dealership and ask for Jay when you get there. He will take great care of you. More